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South Carolina senior living community responds to resident requests for enhanced internet connectivity by leveraging HIS’ industry-leading solutions

JAMES ISLAND, S.C. —July 31, 2018 — Hotel Internet Services (HIS), a leading full-service provider of internet services and solutions, has successfully completed an implementation that significantly enhanced Wi-Fi speed and reliability at Bishop Gadsden Episcopal Retirement Community, a vibrant 100-acre life plan community located near Charleston, South Carolina. Highly regarded for its picturesque outdoor surroundings, Bishop Gadsden offers its residents a variety of luxury services and amenities that include gourmet dining and a wellness center. Recognizing the vital importance that today’s senior citizens place on a stable internet connection, the Bishop Gadsden management team partnered with HIS to leverage its expertise in advanced Wi-Fi solutions and connectivity. With the upgrade complete, community leadership can now ensure that its residents are fully satisfied with their online experience, whether for entertainment purposes or for keeping in touch with friends and family.

Previously using inefficient equipment to transmit Wi-Fi signals throughout the community, Bishop Gadsden agreed with the HIS recommendation to revamp its internet infrastructure using the Ruckus SmartZone 100 Controler and Ruckus 510 802.11AC Smart Wi-Fi Dual-Band access points. Staff and residents have noted a considerable jump in bandwidth, with the wellness center, for example, demonstrating a rise from 50Mbps to over 200Mbps. Since the implementation, Bishop Gadsden residents have continued to voice praise for the new network capabilities, significantly noting the reliability, strength and speed of online connectivity throughout the entire premises.

Bishop Gadsden is also taking advantage of HIS’ Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of Internet performance at all times. With the HIS Property Dashboard, Bishop Gadsden can effortlessly view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network; thus, maximizing the potential to consistently deliver the highest quality in resident Internet service and maintain complete satisfaction.

“Providing a consistent and fast internet connection is something that simply is not up for negotiation in today’s world where virtually everyone regardless of age or background, seeks to access online services to communicate with the wider world,” said ¬¬¬Bernard Krafsig, director of information technology at Bishop Gadsden. “Partnering with HIS has proven to be a pivotal factor in not only providing residents with a service that they can fully trust to carry out daily tasks, such as paying bills or communicating with friends and family, but also has been essential for us in order to run a seamless operation and attract new residents.”

In addition to boosting resident satisfaction and convenience, HIS Wi-Fi’s speed and signal stability has further been credited with facilitating Bishop Gadsden’s ongoing marketing efforts in order to expand its community. The presence of a reliable internet connection has also led to enhanced operational efficiency by providing staff with seamless access to Bishop Gadsden-owned mobile devices and software programs.
For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.