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Orchard Hotels of San Francisco Partners with Hotel Internet Services to Implement Advanced Wi-Fi with Voice-activated Television and Casting Solutions

Eco-Friendly boutique hotel brand enhances guest internet with HIS Wi-Fi and adds content casting with integrated Amazon Alexa voice-controlled BeyondTV system

San Francisco – Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful installation of its industry-leading Wi-Fi and BeyondTV platforms at the Orchard Hotel and Orchard Garden Hotel in San Francisco, California. Although located in a city well known for technology innovation, both properties suffered from the common issue of poor quality internet connections and speeds that adversely affected guest satisfaction. By partnering with HIS, the hotels have not only completely eliminated guest complaints regarding internet connectivity, but are also able to reflect the city’s tech-savvy spirit by catering to guest demands for casting personal content and integrating voice-activated control with the implementation of BeyondTV and Amazon’s Alexa.
Previously relying on a Wi-Fi network over eight years old, both the Orchard Hotel and Orchard Garden were constructed with wide floor plans that included thick walls, and could not deliver the higher bandwidth and ability to connect multiple devices that today’s guests demand. Since leveraging HIS’ expertise on the latest Wi-Fi solutions and strategically placing robust industry leading Ruckus Wireless access points, both hotels have reported a complete turnaround in property-wide internet performance.

“Fast and reliable Wi-Fi is a critical amenity in today’s hospitality market, and by partnering with HIS, we have been able to meet this need in a way that is affordable and that ensures all guests have complimentary access to the fastest internet speeds,” said Pablo Barruti, general manager for Orchard Hotels of San Francisco. “Our decision to select HIS is also based on the company’s ability to enhance and offer a unique guest experience with BeyondTV, a platform that allows our guests to directly cast their content onto guestroom televisions while safeguarding their data privacy. With BeyondTV’s added ability to integrate with Alexa, we are even able to address the industry’s growing demand for voice-based solution control.”

A solution known for its ease-of-use, BeyondTV provides hotel guests with the ability to cast popular online video and music subscription services with the press of a button. Guests can also leverage the guestroom television’s larger screen and louder speakers to access their music, social media accounts or view and share personal photos or videos. Through integration with Amazon Alexa, guests can interact with BeyondTV via voice commands to control a variety of TV functions, such as changing the channel, casting from devices, visiting the app store or surfing the web. Voice commands can also be used to order services, such as room service or housekeeping, or to inquire about other hotel services and amenities.

Upon check out, BeyondTV automatically deletes all personal data and also provides guests with the ability to manually remove their information at any time. In furthering the Orchard Hotels’ commitment to serving as an eco-friendly establishment, BeyondTV additionally allows the properties to eliminate the use of paper and printed collateral in providing guests with hotel information. Instead, such details can be made instantly available within each guestroom via the television screen.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email

Andrea Roland
PR Representative
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Is your Wi-Fi keeping you from getting a 5-out-of-5 review?

Strong WiFi = Happy Guests = Good Reviews

In a recent search we conducted on Trip Advisor, we typed in the search term “WiFi” and discovered four important factors to today’s travelers:

1. Mediocre to Bad WiFi in an otherwise great hotel might have kept them from a 5 out of 5 rating.
(† Review 1-3)

2. Hotel Guests also complained and gave bad reviews for not having Free WiFi. Reviewers felt the resort fees should cover that amenity. († Review 4)

3. The search returned over 66K results. Some of these Hotel properties have hundreds to thousands of guests commenting on the WiFi Services in their room and within the Hotel whether good or bad.

4. Spotty connections and poor connection speeds are amongst the highest complaints.

5 Star San Francisco Hotel – Dec 2017

Great Location, Nice Hotel, Bad Wifi in Room

“The location of the hotel was great. It was nice overall, clean and what I would expect of a Hilton. My only complaint was the WiFi in my room. For all intents, it was worthless for a business traveler. It was hard to connect, dropped off all the time and made working virtually impossible. I spoke to the hotel several times & it was never resolved. They did let me work in another room for a few hours where there was good WiFi.

Another at Popular Sedona AZ. – Dec 2017

Nice Accommodations, terrible Internet

The resort location is great. The Condo is very nice, but a little outdated. There is lots of room and the features such as pool and hot tub are close by. Our place was comfortable and relaxing, but the internet is probably the worst in the civilized World. The connect is so slow and needs serious attention.

BURBANK CA – Oct 2017

Good loacation – Great staff

I was in town for 3 days/nights on a business trip. I arrived a few hours before check-in time, but the clerk found a room that was ready. He warned me that it was close to the elevator (which I didn’t mind). I discovered later that the Wi-Fi was terrible and after several calls and some effort on the part of the staff, I ended up talking to “tech support”. That was completely useless. The genius on the other end of the line had me go to a specific web site. It took much longer than it should have to load a static site (literally just a solid color page), but this “skilled technician” determined that I “have internet access”, and surmised that others must be using the connection too…I gave up. When I woke up very early the next day I tried again to no avail. I contacted the front desk and was offered the option of moving to a different room. The clerk even SENT someone up with key cards to another room right away. The WiFi in the new room was much better (still not great, but much better). In a perfect world the WiFi would be easy and fast in every room, but I was pleased with the hotel staff’s efforts to help and quick offer of a relocation. The “tech support” (obviously an offsight contractor) was useless and reflects badly on the otherwise great service I received from every staff person I encountered during my stay.
The room (both of them) was clean and comfortable. It is an older hotel,but well kept. One of the (four) elevators was out of service, but that was just a bit of an inconvenience. I would definitely stay here again. Very close to a wide variety of restaurants and local shops.

LAS VEGAS 5 Star Hotel – Oct 2017

Great stay in a lovely hotel.

…”The only thing that stops this being a 5 star review is the Wifi. It was atrocious. I’ve no idea how many messages I missed or calls I dropped. I ended up having to abandon whatsapp etc and just use my SMS and make normal calls. It’ll probably cost me a fortune, coming from Ireland, but the wifi was just so damn unreliable. I’d imagine I’ll have ended up spending more than the resort fee which should have covered adequate wifi. That issue aside, this was a lovely, laid back hotel in a great location for the strip. The room was excellent. The pool was small but always quiet. The staff were excellent. We didn’t really eat there but what we had was tasty. The shop was over priced – but that’s standard for hotels I suppose. Wifi aside, I have literally no complaints.

Wi-Fi is no longer considered an amenity – Hotel Guests now Expect it.

Your guests not only want it to be free they also want it to be fast, secure and reliable all over your property.

“According to a 2015 Trip Advisor study, they found that 74% of travelers and 78 % of Millennials, say hotel WiFi is the most important hotel amenity. According to tourism consulting firm Resonance, Your very affluent guest worth over $1 million considered free WiFi in hotels even more important than privacy when choosing a destination.”

• 65% of hotel guests log onto a property’s WiFi within seven minutes of stepping into their room.
[ survey by Roomzzz reported by Travel post ]

With today’s travelers bringing with them more and more Wi-Fi demanding devices it is now not just about Wi-Fi access and or free Wi-Fi hotspots. It’s about your guest being able to have a strong connection all over your property with those devices. They want to sit by the pool and listen to their Pandora or Spotify music and read a book on their Ereader. Or sit in the cafe in the morning and eat breakfast and catch up on their favorite show on one of their streaming TV Apps on their Laptop, Tablet or phone. These are the conveniences they have at home and they now expect Hotels to deliver on these same conveniences. Not to mention business travelers. Their needs for a strong, secure and reliable connection is even more vital and when these travelers experience connectivity issues they get very upset and they get very vocal! Not only are they posting on rating sites and social media but they are talking to friends and family about their experiences.

In a recent article by Carolyn Murphy from it states..

internet-related reviews have lower average scores (3.8 vs 4.0) than reviews that don’t mention Internet services, suggesting that when the Internet is mentioned in a review, it is normally seen as a drawback to the hotel experience. A deeper look into the data reveals that internet-related reviews seem to most negatively affect the occurrence of 5 star reviews. From our investigation, we can infer that there are fewer five star reviews that mention Internet because people expect perfect Internet service. Since it’s expected, they don’t think to write about it when it’s flawless. But when they don’t have a good Internet experience, they can’t award a hotel five stars.”

Graph about Reviews Mentioning Internet/Wi-Fi

What Your Guests Want

So what’s important when you are considering your hotel Wi-Fi solution?

Speed: Guests want to not only check email and browse the web, but also stream a movie or music and chat with the kids back home via Skype. You may want to check your hotel’s Internet speed (see, for instance, Speedtest) and if it’s low, you can talk with your service provider about ways to improve it.

Signal reliability: You probably don’t want your guests wandering the halls or standing on the balcony trying to catch a signal. Consider walking around with a phone or laptop and check the connection on every floor and all sides of the building. If you find inconsistencies, you can invest in equipment to extend your signal’s range.

Security: You might talk with your provider to ensure you have adequate security. If you can, provide guests with their own password and username. An insecure hotel Wi-Fi network means browsing can be hacked, video calls seen, and financial information compromised.

Service: You may want to make sure two or more staff members are trained to troubleshoot. Consider keeping replacement parts on site so you can immediately replace a malfunctioning component as soon as the support team identifies one. You could also regularly review your support calls to see if there are repeating issues that should be addressed.

† excerpt from Hotel Wi-Fi is a Major Seller article by Leslie Lang

Hotel Internet Services has been a pioneer in the hospitality technology arena since 2003 installing wired and wireless Internet services, including exceptional 24/7 guest service monitoring and support. With over 150K room installations under their belt they understand the importance of creating a WiFi infrastructure on your property that will give your guests the best WiFi experience that they have come to expect.

We Create Strong WiFi connecting for your guests everywhere on your property!

Lodging Magazine – High-Tech Hospitality


Innovative technology trends surged through the hotel market in 2016. And many of these digital advances were built on the premise of giving hotel guests a comparable— if not superior—technological experience to the one that they get at home.
Hoteliers are doing everything they can to keep up with cutting-edge technology trends and keep guests returning to their properties.

The largest technology trend in 2016, according to Trevor Dowswell, CTO of Hotel Internet Services, was the proliferation of the internet of things (IoT), or making household items network-dependent. Even something as “unplugged” as drapes can now be programmed to open or close depending on the time of day with the press of a button.

Hotel Internet Services Showcases Best Practices for Data Security and Guest Wi-Fi Network Solutions at HITEC 2016




June 21, 2016 – Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, will provide HITEC 2016 attendees with critical insight into one of the industry’s most critical challenges, which is safeguarding sensitive guest data in today’s increasingly digital hotel environment.

With proven expertise on data security, having helped its clients circumvent effects from the growing number and severity of data breaches worldwide, HIS will share its best practices and steps that can be taken to prevent lapses in online security through the use of state-of-the-art technology solutions. With continuous demonstrations at booth 927,

Hotel Internet Services will showcase how its proprietary Wi-Fi solutions can help properties satisfy increasing guest expectations of Internet accessibility, while also ensuring peace-of-mind, via highly effective and reliable data security protocols.

With record numbers of guests traveling with at least one smart device and expecting to find the same high standard of Internet connectivity that they do at home, hotel management and IT professionals have a need to understand the systems and features that must be provided, in order to guarantee consistent guest satisfaction…

Read More From Hospitality Upgrade >

Florida’s Canada House Resort Banishes Internet Connectivity Issues with Hotel Internet Services’ Wi-Fi Solution




logo2April 11, 2016 – Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, has been credited with completely revamping the speed and quality of guest Wi-Fi at Canada House, a timeshare resort in Pompano Beach, Fla.

Due to the use of an outdated network and obsolete equipment, the property frequently suffered from common troubleshooting issues such as poor connection and reception to many of its rooms. Since implementing this new Wi-Fi system from HIS, the timeshare has experienced not only the total elimination of guest complaints, but a marked surge of unsolicited praise regarding the high quality of its Internet capabilities.

Since the main structure of the resort is built with thick concrete walls, many rooms at Canada House previously received weak Wi-Fi signals, while some received none at all. As a result, Canada House sought out an updated solution that would allow it to cost-effectively cater to guests bringing multiple devices that required more robust Wi-Fi access points to connect efficiently. With that in mind, the primary motivation for the Internet project was the desire to improve guest satisfaction, knowing that a majority of today’s guests consider functioning Internet to be as critical as running water, and that they take that into consideration when making a W-Bldg-4reservation decision. To fully remedy Canada House’s issues, HIS implemented its Wi-Fi service with a Zebra VSDL solution using the resort’s phone lines, allowing guests to finally enjoy a seamless Internet streaming experience in all rooms, as well as the lobby and swimming pool area.



Infographic: What guests want from hotel Wi-Fi

HNN_logoWhat Do guests Want from Hotel Wi-Fi?

Wi-Fi is no longer an amenity: it has become a utility as important as running water and electricity. To keep its finger on the guest pulse, Hotel Internet Services recently conducted a survey of more than 500 hotel guests to determine how significant a role Wi-Fi plays in their travels. Read More