June 21, 2016 – Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, will provide HITEC 2016 attendees with critical insight into one of the industry’s most critical challenges, which is safeguarding sensitive guest data in today’s increasingly digital hotel environment.
With proven expertise on data security, having helped its clients circumvent effects from the growing number and severity of data breaches worldwide, HIS will share its best practices and steps that can be taken to prevent lapses in online security through the use of state-of-the-art technology solutions. With continuous demonstrations at booth 927,
Hotel Internet Services will showcase how its proprietary Wi-Fi solutions can help properties satisfy increasing guest expectations of Internet accessibility, while also ensuring peace-of-mind, via highly effective and reliable data security protocols.
With record numbers of guests traveling with at least one smart device and expecting to find the same high standard of Internet connectivity that they do at home, hotel management and IT professionals have a need to understand the systems and features that must be provided, in order to guarantee consistent guest satisfaction…
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April 11, 2016 – Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, has been credited with completely revamping the speed and quality of guest Wi-Fi at Canada House, a timeshare resort in Pompano Beach, Fla.
Due to the use of an outdated network and obsolete equipment, the property frequently suffered from common troubleshooting issues such as poor connection and reception to many of its rooms. Since implementing this new Wi-Fi system from HIS, the timeshare has experienced not only the total elimination of guest complaints, but a marked surge of unsolicited praise regarding the high quality of its Internet capabilities.
Since the main structure of the resort is built with thick concrete walls, many rooms at Canada House previously received weak Wi-Fi signals, while some received none at all. As a result, Canada House sought out an updated solution that would allow it to cost-effectively cater to guests bringing multiple devices that required more robust Wi-Fi access points to connect efficiently. With that in mind, the primary motivation for the Internet project was the desire to improve guest satisfaction, knowing that a majority of today’s guests consider functioning Internet to be as critical as running water, and that they take that into consideration when making a reservation decision. To fully remedy Canada House’s issues, HIS implemented its Wi-Fi service with a Zebra VSDL solution using the resort’s phone lines, allowing guests to finally enjoy a seamless Internet streaming experience in all rooms, as well as the lobby and swimming pool area.
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What Do guests Want from Hotel Wi-Fi?
Wi-Fi is no longer an amenity: it has become a utility as important as running water and electricity. To keep its finger on the guest pulse, Hotel Internet Services recently conducted a survey of more than 500 hotel guests to determine how significant a role Wi-Fi plays in their travels. Read More…
There have been many recent articles proclaiming the lack of security in hotel Wi-Fi networks. We hear reports of security breaches, data hacks, phishing incidences, and the list goes on. These articles have made it seem as if there was not a safe Wi-Fi network in the world. Read more…
How the Westgate Las Vegas is Being Reborn
In February, Westgate Las Vegas became the first hotel to provide guests with the BeyondTV Wireless Streaming Player, allowing guests to stream the Internet, live TV, video-on-demand, personal media sharing, Internet radio and social media via their in-room TV. Read More…