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Shephard’s Beach Resort

Installation Spotlight

Introduction

A newly renovated property based in Clearwater Beach, Florida, and boasting breathtaking gulf views, Shephard’s Beach Resort is recognized as a premier destination for many tourists visiting the area. Also highly regarded for its enticing amenities such as a 5,000 square foot swimming pool, tiki beach bar and on-site nightclub, Shephard’s Beach Resort understands the need to provide guests with high quality services. Yet in the pursuit of obtaining full satisfaction for each guest, property leadership understood the critical importance of addressing guest needs for high quality internet connectivity along with the growing demand for the latest in guestroom entertainment.

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Challenge

Prior to the HIS Wi-Fi implementation, Shephard’s Beach Resort used outdated hallway access points to transmit Wi-Fi signals throughout the premises. Guests attempting to access online content often voiced their dissatisfaction due to such signals not being strong enough to reach them within the guestroom or outside balcony. Further adding to the resort’s troubles was the need to cater to guest preferences for the online streaming of video content via their own personal service subscriptions. Yet the property realized that they needed to do so in a way that could lead to enhanced hotel-to-guest communication, loyalty and property revenues.

After finding that the previous internet provider was unable to resolve the issue, property leadership opted to partner with Hotel Internet Services to implement a strong and reliable network. Since working with HIS, the resort can now confirm consistent and reliable Wi-Fi coverage throughout the entire property, including the onsite restaurant, night club, swimming pool and meeting room areas.

“With a seamless installation process that was both fast and minimally intrusive, HIS is responsible for enhancing our Wi-Fi network in a way that allows it to meet virtually any guest need, a fact demonstrated by a total elimination of guest complaints received by the front desk,” says Paul Andrews, general manager at Shephard’s Beach Resort. “By also implementing BeyondTV, our resort has even been able to go a step further in catering to today’s guest demands for the latest in online entertainment and communication.”

A solution that leads the hospitality industry in wireless casting technology, BeyondTV allows guests to leverage guestroom televisions to view essentially any content accessible via their smart devices on a much larger screen. Guests can for example use this functionality to view online streaming subscriptions, personal videos and photos, or to access social media accounts such as Facebook and Twitter. Guests of Shephard’s Beach Resort can also use BeyondTV to review their hotel bill at any time, and can take advantage of the platform’s ability to share details on upcoming resort events. Guests can even use BeyondTV to reserve a VIP table at either the resort’s tiki bar or night club, providing enhanced revenue opportunities.

Project Requirements

  • Strategize a means of ensuring a strong and consistent Wi-Fi signal throughout all areas of the property.

  • Implement a solution able to fully cater to the latest guest trends in in-room entertainment while providing the property with an effective means of guest communication.

Solution

  • Replace hallway access points with in-room access points that are strategically placed to ensure a consistent and reliable Wi-Fi signal.

  • Leverage BeyondTV’s ability of allowing guests to wirelessly cast content from personal devices directly onto guestroom televisions.

     

  • Utilize BeyondTV to inform guests of available amenities and promotions.

Cachet Boutique NYC

Installation Spotlight

Introduction

An ultra-luxurious hotel that seeks to serve as an urban cultural oasis in the heart of New York City, the Cachet Boutique NYC serves as the U.S. flagship property of Cachet Hospitality Group and is recognized for its lavishly designed guestrooms and outdoor garden areas. Placing a top priority on providing guests with a unique and trendy experience, the hotel is also renowned for its recent acquisition and introduction of the Playboy’s club, alongside other satisfaction-enhancing amenities such as its Cachet Comforts service. In striving to offer guests the latest in guestroom convenience, hotel staff also understand the importance of leveraging technology to live up to today’s standards in entertainment and communication.

Challenge

While presenting several options to enhance the hotel stay experience, the Cachet Boutique NYC nonetheless recognized a need to effectively communicate the availability of such services to each guest. With guests increasingly overlooking more traditional approaches to promoting services such as printed materials, hotel leadership sought a more up-to-date means of advertising their unique amenities and brand story. At the same time, hotel leadership also identified growing guest demands for in-room entertainment solutions that cater to their desires for online streaming and personalized content.
With the implementation of BeyondTV by HIS, Cachet Boutique NYC is now able to provide guests with a method of learning about hotel services in a way that conforms to their lifestyle preferences. A solution that connects to the guestroom television, BeyondTV greets guests entering their room with video content showcasing details about the Playboy Club as well as other services and promotions currently on offer. BeyondTV also provides Cachet Boutique with the ability to play video loops showcasing the portfolio of branded properties that guests can visit around the world. Guests, as a result, can learn and inquire more into other Cachet Boutique properties during their current stay, leading to stronger brand loyalty and a greater potential for additional revenue.

“As a property that prides itself on offering our guests a truly unique and luxurious experience, BeyondTV serves as a critical tool in spreading awareness of the many extra amenities that we offer,“ says Nicole Levinson, senior vice president of brand strategy and partnerships for Cachet Boutique. “Rather than finding themselves in a quiet and motionless guestroom, BeyondTV injects a sense of vibrance by automatically playing videos that communicate our brand’s story and what we offer, such as the Cachet Comforts service and the upcoming opening of the Playboy Club. This simultaneously ensures that guests know exactly what is available to them in order to gain full satisfaction while also increasing property revenues.”

BeyondTV also fulfills the Cachet Boutique’s goal of providing guests with the latest in-room technology experience, with advanced personal device to guestroom television casting functionality. With a simple push of a button, guests can leverage BeyondTV to play online video and music subscription services on a much larger screen. Users can also use the same casting technology to view social media accounts or personal photos or videos. A vital differentiator is also BeyondTV’s ability of allowing guests to view and order amenities, such as room service via remote control, further enhancing both convenience and property revenue streams. Upon check out, BeyondTV automatically deletes all personal data and also provides guests with the ability to manually remove their information at any time.

Project Requirements

  • Identify a means of effectively communicating both the hotel’s brand story and available guest services. Increase guest awareness regarding the property’s upcoming launch of the Playboy’s club. Implement a solution that fully caters to guest demands for personalized content and online streaming. Identify a strategy for overcoming weak and inconsistent Wi-Fi signals that takes building structural limitations into account.
  • Implement a solution that is capable of satisfying guest demands for casting personal content to guestroom televisions.

Solution

  • Leverage BeyondTV’s ability to automatically play video loops showcasing on-site services such as Cachet Comforts, as well as content that promotes other Cachet properties located around the world.
  • Utilize BeyondTV’s loop video playing functionality to also increase
    interest in the Playboy Club ahead of launch.
  • Equip guests with the latest in personal device to guestroom television casting functionality.

Orchard Hotels San Francisco

Installation Spotlight

Introduction

Known for its eco-friendly practices and operating out of the heart of San Francisco, California, Orchard Hotels manages both the Orchard Garden and Orchard Hotel, and rewards its guests with a stay experience that balances both modern and classic styles. Understanding the priority placed on fast and reliable internet access by today’s guests, Orchard Hotels also strives to ensure that its Wi-Fi and internet-based services are able to meet the latest demands in device connectivity. This commitment to fulfilling modern hospitality needs further extends to catering toward the growing trend of guests seeking greater personalization and faster responses from hotel services.

Challenge

Despite its well-intentioned goals of providing guests with an up-to-date and seamless online experience, both Orchard Hotels properties continued to receive negative guest feedback regarding poor W-Fi connectivity and slow speeds. This recurring issue was only made worse due to the presence of thick walls and large coverage areas that made it virtually impossible for existing equipment to transmit a strong and stable Wi-Fi signal. Being located in a city known for its tech-savvy spirit, hotel staff recognized the critical need to upgrade its network abilities in order to remain competitive within its geographic market. Both properties also realized that catering to the latest guest trends meant having to work with a reputable provider that could satisfy growing demands for device-casting and voice-activated technology.  

By selecting Hotel Internet Services and leveraging the company’s expertise, Orchard Hotel and Orchard Garden were able to affordably overcome troublesome Wi-Fi experiences with the strategic placement of industry leading Ruckus wireless access points throughout both locations. With this straightforward procedure now complete, the result has been a complete elimination of guest complaints related to internet connectivity.

“Fast and reliable Wi-Fi is a critical amenity in today’s hospitality market, and by partnering with HIS, we have been able to meet this need in a way that is affordable and that ensures all guests have complimentary access to the fastest internet speeds,“ said Pablo Barruti, general manager for Orchard Hotels of San Francisco. “Our decision to select HIS is also based on the company’s ability to enhance and offer a unique guest experience with BeyondTV, a platform that allows our guests to directly cast their content onto guestroom televisions while safeguarding their data privacy. With BeyondTV’s added ability to integrate with Alexa, we are even able to address the industry’s growing demand for voice-based solution control.”

A solution known for its ease-of-use, BeyondTV provides hotel guests with the ability to cast popular online video and music subscription services with the press of a button. Guests can also leverage the guestroom television’s larger screen and louder speakers to access their music, social media accounts or view and share personal photos or videos. Through integration with Amazon Alexa, guests can interact with BeyondTV via voice commands to control a variety of TV functions, such as changing the channel, casting from devices, visiting the app store or surfing the web. Voice commands can also be used to order services, such as room service or housekeeping, or to inquire about other hotel services and amenities.

Upon check out, BeyondTV automatically deletes all personal data and also provides guests with the ability to manually remove their information at any time. In furthering the Orchard Hotels’ commitment to serving as an eco-friendly establishment, BeyondTV additionally allows the properties to eliminate the use of paper and printed collateral in providing guests with hotel information. Instead, such details can be made instantly available within each guestroom via the television screen.

Project Requirements

  • Identify a strategy for overcoming weak and inconsistent Wi-Fi signals that takes building structural limitations into account.
  • Implement a solution that is capable of satisfying guest demands for casting personal content to guestroom televisions.

Solution

  • Strategic placement of Ruckus wireless access points in order to offset issues caused by thick walls and large coverage areas.
  • Implementation of BeyondTV as a comprehensive in-room entertainment streaming solution that is able to satisfy guest preferences for personalized content.
  • Integration of BeyondTV with Amazon’s Echo in order to provide guests with the ability to control television functions and request hotel services by simply using their voice.

Unico 20º 87º Riviera Maya

Installation Spotlight

As a newly constructed and opened luxury property, the Unico 20º 87º Riviera Maya seeks to provide each guest with only the highest level of service and satisfaction. Based in Mexico and while offering stunning views of the Riviera Maya coastline, hotel leadership nonetheless understood the critical influence that providing amenities capable of meeting today’s guest needs could have on reputation and revenue. Few areas have demonstrated this aspect more than the evolution of guest expectations when it comes to in-room entertainment. With mainstream consumer technology accustoming guests to the benefits of online streaming and noting that video-on-demand services were being left to the wayside in properties around the world, Unico 20º 87º leadership recognized a need to implement a solution capable of drawing individuals back to guestroom televisions while providing an opportunity for increased revenue…

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Lexington Inn & Suites

Installation Spotlight

Located only a short distance from downtown Sacramento, CA, the recently branded Lexington Inn & Suites Sacramento has undergone considerable renovation since coming under new ownership. Top of the list due to its critical importance in providing satisfaction to today’s tech savvy guests, has been the goal of implementing a fast, streamlined and uninterrupted online experience. With so many travelers taking the view of Wi-Fi connectivity being as essential as running water, hotel management fully understood the need to guarantee such a service if they wanted to safeguard their reputation. Yet as an older property, management quickly realized that their existing internet infrastructure was considerably dated and hardly up to the task, with weak signal strength and lagging speed prevailing as a troublesome issue throughout the property. Wanting to correct the problem before it had a chance to significantly impact booking revenue, Lexington Inn & Suites Sacramento began the task of searching for a cost-effective method of bringing their Wi-Fi network up to standard.

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Canada House – Installation Spotlight

logo2Canada House – Pompano Beach, Florida

Situated in sunny Pompano Beach, Florida and offering stunning views of the Atlantic Ocean, the Canada House timeshare resort enjoys a highly desirable location. Until recently, however, the property frequently suffered from common guest Internet issues, such as weak connections and poor reception to many of its rooms, due to the use of an W-Bldg-4outdated network and obsolete equipment. With timeshare owners often staying weeks at a time, many expressed frustration over the lack of connectivity offered by the existing Wi-Fi network, which was not designed to effectively handle the bandwidth needs of today’s guests, who tend to carry multiple devices when traveling. Exacerbating the situation was the fact that the main building of the resort was constructed with thick concrete walls, which were difficult to carry a signal through. When the lack of connectivity began to take a toll on guest satisfaction levels and property reputation, Canada House management began searching for an effective remedy to modernizing the Wi-Fi network…..
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