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CLEARWATER, FL: Hotel Internet
Services (http://www.hotelwifi.com),
has conducted a survey of over 1,400
people who were guests in a hotel
recently and who had used Internet
services at the hotel during their
stay. The survey showed a very strong
need for in-room Wi-Fi services,
and its availability affects this
group’s decision on where they choose
to stay when they travel.
When asked how important it was
for them to have guest room Internet
services at the hotel where they
stay, 92% said it was very important,
and 8% said it was somewhat important.
When asked if having guest room
Internet services available influences
their decision to stay at a particular
hotel, 71% said very much so, and
25% said somewhat so. When asked
if they prefer Wi-Fi or wired connectivity,
69% said they preferred Wi-Fi, 10%
prefer a wired connection, and 21%
have no preference. When asked what
problems they had encountered in
the past with guest room Internet
services, 77% said poor signal coverage,
33% said the Internet was down,
29% said access points were down,
and 20% did not have a patch cable
to plug the laptop into the wall
and 17% said that the hotel did
not provide call center support
to help them get online.
Gary Patrick, CEO of Hotel Internet
Services, stated “So what does the
survey tell us? For hotel administrators
and IT staff, it tells us that a
large percentage of travelers who
bring a laptop with them on their
trip, require Wi-Fi in their room,
and having this capability will
influence their decision on where
to stay. A smaller percentage prefers
a wired connection. The Wi-Fi has
to have good signal coverage, as
this was the number one complaint
about the services they had used
in the past.
Hotel Internet Services, Inc.
(http://www.hotelwifi.com)
are leaders in hotel Internet services
and are a full solution provider
for Internet kiosks, unattended
business centers, Convention Services,
Wi-Fi installation, and 24x7 customer
support services. HIS provides equipment
and services to Hotels, Resorts,
Timeshares, Condos, Conference Centers,
RV Parks, and many other venues
throughout the U.S. A full copy
of the survey results can be obtained
at
http://www.hotelwifi.com/news/2009news.html.
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