Hotel Internet Services (HIS) is a leading provider of high-speed internet access, next generation communications and in-room entertainment technology and is dedicated to serving the needs of today’s hyper-connected guests. Over a span of more than 17 years, HIS has partnered with leading global hotel brands to meet ever increasing demands for fast, seamless and secure online experiences. Its innovation-driven Wi-Fi and wired network solutions along with the latest in guest service personalization and content streaming functionality are credited with ensuring high satisfaction rates at hundreds of properties worldwide and within more than 150,000 guestrooms.
In addition to offering the industry’s highest standards in IP network design, internet performance monitoring and data security encryption, HIS also provides the ultimate in guest entertainment and experience engagement with its GuestCast content streaming solution. Purpose-built for the needs of hoteliers, GuestCast guarantees effortless access to the content your guests know and love on guestroom TVs. With a device-pairing process that’s as simple as scanning a QR code, GuestCast provides offers instant compatibility with thousands of mobile streaming apps, including Netflix, Hulu, Disney+ and many more. Also featuring an innovative Analytics Dashboard, GuestCast provides today’s hotel business with the actionable insight they need to ensure the success of in-room entertainment strategies.
As the industry’s leading provider of online connectivity, HIS also serves as a trusted source for IoT technology expertise. From motion sensors and alarms to lights, air conditioning and everything in-between, let our experienced technicians guide you in designing an effective network infrastructure that can guarantee the seamless and uninterrupted functioning of your IoT business operations.
With each of our solutions and services backed by 24/7 support, HIS is the reliable and established connectivity partner your business needs that can always be counted on to deliver high-performance results.
OUR EXECUTIVE TEAM LEADERSHIP
Over the past 20 years, Gary has lead Hotel Internet Services from a small startup company into one of the largest and most recognized and respected Hospitality technology companies in the U.S. Having worked in the technology arena for many years, Gary saw a great need for the ever expanding use of the Internet. After thoroughly researching the market, it was clear that Internet use was sure to explode in the near future. Under Gary’s direction, Hotel Internet Services continues to successfully address this growing market need, having deployed thousands of small to large-scale facility-wide wired and wireless solutions across the U.S. (more than 650 properties with over 150,000 guestrooms). Gary Patrick has nearly 35 years of sales, marketing, advertising and business experience. Prior to co-founding Hotel Internet Services in 2003, Gary spent 10 years providing Fortune 500 Technology companies such Microsoft, Hewlett-Packard, 3M, EMC and others with integrated direct marketing, research, sales and advertising services.
As COO of Hotel Internet Services, Steve has refined a comprehensive set of skills and experience in managing the delivery of advanced technology solutions across various industry sectors. Over his successful 40-year career, Steve built and managed a high-end electrical design and contracting business which successfully operated for over 20 years prior to selling in 2008. Together with Gary Patrick, Steve founded Hotel Internet Services (HIS) in 2003, in order to bring industry leading wired and wireless Internet services, Video-on-Demand, IPTV and other technology solutions to the hospitality market. Since its inception, Steve has directly managed and overseen the technical delivery divisions of Hotel Internet Services.
Carly has been a senior Human Resources manager for almost 25 years. Over the last 16 years, Carly has managed all HR and internal administrative needs of Hotel Internet Services. She has implemented full organizational charts and process mapping, general employee training and policy documentation, a fully accessible Knowledgebase for employee training and advancement, statistical management and tracking of hundreds of organizational statistics, a fully customized CRM and ERP solution for the company, an electronic HR management system with automated processes and project tracking, as well as continued development and advancements of our IT infrastructure and internal IT needs.
As the Director of R&D, Rafael van den Berg oversees the development of HIS solutions, including our company’s cutting-edge network technologies and the GuestCast streaming platform. Serving the hospitality technology space for over a decade and specializing as a Network Engineer, Rafael brings to Hotel Internet Services over 8 years of experience managing the installation, maintenance and support of WiFi, VOD and IPTV systems in over 100,000 guest rooms. Having personally installed many WIFI and VOD networks, he has extensive hands-on experience in network troubleshooting and configuration as well as management and servicing of these systems. All of this experience makes him especially suited to manage the software and hardware development for Hotel Internet Services. Rafael is a Cisco certified network engineer, certified Ruckus WiFi Solutions Engineer (WiSE), Verimatrix Certified Engineer (VCE), Rgnets Advanced Configurations Engineer.
Over the course of his career, Dustin Johnston has consistently demonstrated his expertise in devising sales strategies and leading sales teams in order to exceed customer expectations while achieving enhanced company growth. As Vice President of MDU Sales for MDU Internet Services, a solution provided by Hotel Internet Services, his focus is on providing the MDU industry with the advanced online technologies that are now essential for property owners and their residents. Prior to joining MDU Internet Services, Johnston served as Senior Account Director (MDU)- Student Housing at Single Digits, Inc. He has also served as a Direct Sales Manager for Suddenlink Communications, as well as Sales Manager for Digital First.
HIS offers various programs including purchase, leasing and managed service plans. If you are interested in having GuestCast or a Wi-Fi system placed in your facility, please call us at 855-999-8110 or fill out the online form to contact us.