How Hoteliers Can Create an IoT Network Strategy that Meets Both Business Needs and Guest Expectations

Since their initial introduction, IoT technologies have taken the hospitality industry by storm and have created much excitement over the limitless possibilities they offer. Even prior to the pandemic, as much as 70 percent of hospitality executives indicated the presence of at least one active IoT project at their properties. With much of the industry now recovered and welcoming guests back in large numbers, IoT adoption rates are only set to increase further as hoteliers strive to differentiate within an ever more competitive market.

Yet while many may be familiar with IoT benefits that can include heightened experience personalization, faster service response times and lower operating costs, fewer have a grasp on what it takes to ensure a successful solution rollout. For the unwary hotelier, IoT technology can represent several potential pitfalls if not adequately planned out that can lead to higher expense, frustrated guests and more work for already overstretched employees.

To sidestep any unwanted and likely costly surprises, today’s hotel businesses should always have a well thought out strategy they can rely on to obtain the results they set out to achieve. Applicable to hotels and resorts of any type and size, here are three key steps able to ensure an IoT platform deployment that always lives up to both hotel and guest expectations alike:

Step 1: Define the Desired Outcome and What Success Means

Regardless of industry, businesses can often jump towards IoT as something that must be adopted simply because it’s the ‘next big thing’ in increasing profits and standing out from the competition. However, moving forward with IoT using this kind of mindset more often than not leads to missed opportunities to maximize the improvement of operations. At its worst, it can also result in operations potentially grinding to a halt if insufficient research has been done to identify the possible implications of a solution’s adoption on existing systems and services.

Before even beginning to review their IoT technology options, hoteliers should first ensure that they have a clear picture of precisely what it is that they are looking to achieve. Is it a reduction in time it takes to complete service requests? Perhaps a mobile-enabled task management system might make for the best investment. Is a hotelier mostly concerned with reducing out of control utility costs? An IoT integration that can detect real-time room occupancy to automatically adjust in-room amenity settings could do much to lower monthly energy bills. If the idea is to ‘wow’ guests with a truly exceptional stay experience, technologies that can leverage mass data to make personalized service recommendations are now widely available.

Hotel Internet Services Publishes GuestCast Usage Analytics Demonstrating Hospitality’s Growing Demand for Content Streaming Technology

Leading provider of in-room entertainment solutions reveals new insight into guest streaming trends and behaviors.

CLEARWATER, Fla. — September 20, 2022 Hotel Internet Services (HIS),a full-service provider of internet services and solutions for the hospitality industry, has today released a set of valuable analytics showcasing how content streaming trends continue to evolve throughout the global hotel market. Leveraging data combined from properties equipped with its GuestCast streaming platform, HIS by publishing such analytics aims to provide the industry’s hoteliers with up-to-date insight on how to adopt an in-room entertainment strategy that aligns with modern guest behaviors and expectations.

With content streaming now the predominant form of entertainment in consumer homes, HIS GuestCast analytics likewise reveal that hotel guest preferences for using streaming technology have only increased.  For example, GuestCast was found to be used by guests for an average of over 3 casting sessions per room each day.  Streaming session length now averages four hours and 17 minutes for each guest, while 44.6 percent of guestrooms had their GuestCast devices utilized on a monthly basis. These analytics together notably demonstrate the growing reliance that guests place on the ability to stream their own content verses using more traditional entertainment options such as Cable TV or video on demand.

HIS’ GuestCast analytics also reveal how hotel guest streaming behaviors continue expanding to include an ever more diverse range of streaming subscriptions that a property’s solution should be compatible with. The top ten most used streaming services now include:

• Netflix
• YouTube
• Hulu
• Disney+
• Prime Video
• HBO Max
• Spotify
• Peacock
• YouTube TV
• Paramount+

“We’ve known that content streaming has eclipsed traditional TV for some time now, but what hoteliers need to recognize is that the presence of a streaming platform within guestrooms is no longer up for debate- guests are demanding access to the technology and are seeking to use it more and more throughout their stay,” said Gary Patrick, CEO of Hotel Internet Services. “Keeping pace with guest in-room entertainment expectations importantly doesn’t just involve adopting any kind of streaming device, but one that can provide the flexibility and ease-of-use that guests experience when at home.”

As a streaming solution purpose-built for hotel environments, GuestCast is notably designed to be instantly compatible with virtually any streaming subscription a guest may wish to access on guestroom TVs. By also offering a simplified device-pairing process allowing guests to cast content by simply scanning a QR code, GuestCast is also credited with eliminating commonly encountered troubleshooting issues. According to the latest device usage analytics, GuestCast only receives support call requests by one percent of users, which translates into approximately one out of 100 guests. This further reinforces GuestCast’s main objective of serving as an intuitive and user-friendly casting platform that even unfamiliar first-time users can interact with hassle-free.

A key differentiating feature of GuestCast which allows it to collect usage data is its innovative GuestCast Analytics Dashboard. Available to any hotel business that deploys the casting platform, the GuestCast Analytics Dashboard provides each property with a real-time analysis into the performance of in-room entertainment strategies. In addition  to tracking GuestCast usage rates, the dashboard can even monitor the strength of guestroom WiFi signals to ensure that connectivity remains high-quality and in line with guest needs.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

Fill out this form to find out more about GuestCast or call 855-909-3711.

MDU Wi-Fi 101: What You Need to Know

The term ‘multiple dwelling unit’ refers to a residential building that contains more than one dwelling unit. These types of buildings can include apartments, condos, townhomes, private single-family residential developments, mobile home parks, and more. MDUs may also include senior living facilities, student housing, military housing, and similar structures. They are generally built to provide housing for a large number of people in a relatively small area, and they typically have many common areas that residents can use, like pools, gyms, and laundry facilities.

While MDUs can be found in cities all over the world, they are most commonly found in urban areas where space is limited. This is because MDUs allow for a higher density of housing, which is ideal for cities where land is expensive and space is at a premium. MDUs are also popular because they can provide residents with a sense of community that they may not find in other types of housing.

However, when it comes to Internet access, MDUs can pose some challenges. Because there are multiple homes near each other, installing and maintaining Internet service can be difficult. This is why it’s important to work with an experienced Internet provider that specializes in serving MDUs.

In today’s society, we are all part of the on-demand culture. With so much information available, high-speed internet has never been more needed than it currently stands at this moment! We demand quick access to everything from work emails to social media sites, all while maintaining our daily life obligations without interruption or delay due to slow speeds with old technology.

There’s no surprise why property managers are on their toes for dependable connections for their tenants, given everyday demands for constant connections to live normal lives. Wi-Fi for MDU’s has become a hot topic.

Property Managers want fast, quality, internet to make sure their tenants are satisfied and coming back – but providing this service isn’t always easy without connectivity issues! The demand for a solid internet connection from larger clusters of housing is what has led to the development of Multiple Dwelling Unit Wi-Fi!

There have been numerous attempts to discover the ideal answer, but the finest solution to date remains Managed Service Wi-Fi for Multi-Dwelling Units (MDU Wi-Fi). MDU Wi-Fi fully hands over management of your internet service to professionals rather than building staff and property managers who may do a subpar job at it.

Managed MDU Wi-Fi is a strategy for building owners to earn money through renters who purchase their Internet service directly from the property owner.

How MDU Wi-Fi Works

Wi-Fi networks are utilized by many MDU operators to support business applications and services onsite. The network infrastructure is critical to the business and must be secure, reliable, and always available.

While many operators have implemented wireless networks, they often do not have the in-house expertise to manage and support them effectively. This can lead to service outages and slowdowns, as well as increased costs.

They might, however, expand those networks to provide dependable and high-performance wireless Internet access to all of their MDU dwellers with managed Wi-Fi. They can then provide a highly desired amenity to entice tenants and boost revenues, as well as distinguish their properties from the competition. This is precisely what MDU Wi-Fi aims to accomplish.

With MDU Internet as an amenity, there is only one pre-installed community-wide MDU network that delivers secure, individual access to all residents in the community or MDU. MDU Wi-Fi is a form of Wi-Fi that’s designed for large housing units. It’s similar to Wi-Fi at home in many ways; however, it is on a grand scale.

In theory, they are very comparable to one another. You connect your device to the network and thence to the internet by means of the MDU Wi-Fi network. But this Wi-Fi can also be utilized for household utilities such as smart appliances.

MDU networks are perfect for apartment complexes, condos, Senior Living and other types of MDU properties because they offer great coverage in multiple-unit structures. It’s easy to set up and use, too! Multiple people can join the network with MDU internet. While it may appear difficult, MDU Wi-Fi networks are really simple to use.

When choosing an internet service for your community, it’s important to consider the architectural distinctions between the various MDU Wi-Fi services. For the best resident experience and network security reasons, MDUs should select a Managed Wi-Fi provider that covers all apartment units in their building. It’s both more secure and less expensive in the long run for multi-dwelling units.

Why You Should Set Up Internet for Your Apartment Building?

Internet is a fundamental need for most people in the modern world, and providing Internet access in every unit can be beneficial. Just like water and power, it is now considered a part of standard utilities in most households today.

In addition to being able to provide your tenants with something they crave so much; you might even see an increase in revenue! No doubt offering internet access in every unit and throughout your apartment complex opens up a wealth of opportunities for you as the owner or manager.

Installing Wi-Fi in an apartment complex is an easy task for specialists and, in most cases, can be completed in no time. You know that your residents will want to use the internet, so this upgrade makes sense for you too.

Additional Revenue

You can charge more for your rent if you offer Wi-Fi. You’ll be providing tenants with an amenity they will use daily and need, so it’s not just about offering them something cool like a pool or a gym. This time, it is something useful that they will always need!

Ensuring your complex or property is as modern as desired isn’t limited to keeping up with the newest fads. It also includes making MDU Wi-Fi available. With it, you may charge more rent while still providing a great deal of value to your tenants. Instead of allowing the ISP to recoup its costs through your renters’ internet access, provide managed internet service.

Stand Out

Although Internet and Wi-Fi are important aspects of tenants’ daily routines, there aren’t many apartment complexes or MDUs that provide their tenants with Wi-Fi or Internet service directly. When it comes to apartments, buyers look for value-added features to be a crucial aspect in their selection. A good example of such is Managed internet services.

Imagine the delight of your luxury apartment complex’s tenants when they discover that you offer Wi-Fi in your apartment. They’re used to modern amenities such as these, which makes it all seem like an exclusive club for them – one where their needs come first!

Another set of tenants who will benefit from a stable and robust MDU Wi-Fi connection are those that work from home! With the pandemic, many people have been forced, or now choose, to work from home, and a good Wi-Fi connection is essential for those that want to be productive.

And in most cases, the bandwidth, stability and speed of a Managed Wi-Fi network far exceeds that of your local ISP or cable company.

Benefits of MDU Wi-Fi for Residents

Managed Wi-Fi enables multi-dwelling unit owners and operators to manage and monitor their subscribers’ home Wi-Fi networks. Through a reliable MDU Wi-Fi network provider, operators can remotely configure, update and troubleshoot home Wi-Fi networks from a central location. This not only saves time and money but also reduces the need for on-site technician visits. MDU owners enjoy several advantages as a result of utilizing Wi-Fi, they include:

Reduced Operational Costs

Managed Wi-Fi can help owners and operators save money by reducing the costs of certain building functions, such as HVAC and lighting. By using a single network to connect all devices in a building, managed Wi-Fi can also improve communication and collaboration between employees. With managed Wi-Fi, MDUs that use smart applications to automate their network settings will see an improvement in energy efficiency while also cutting down on expenses!

All MDUs face the same concern: high energy usage. Voice assistant speakers, sensors in smart lighting, leak detectors in water heaters, and smart thermostats can now aid in lowering operational expenses, thanks to managed MDU Wi-Fi network.

It Reduces the Need for Cables

This Wi-Fi offers an easy and cost-effective solution to provide high-speed Internet access in buildings. MDU installations avoid the need for individual tenants or building owners to deal with cable management. As well as eliminate a potential vendor conflict by making it one provider that serves all areas of your home.

It is Safer

Residents who operate their Wi-Fi are vulnerable to cyberattacks. Hackers might also enter your management network and steal sensitive information or cause building systems to malfunction at any time. On the other hand, Reliable MDU Wi-Fi suppliers work with gateways like Fusion, which offers advanced threat protection against a wide range of network assaults with unprecedented speed.

Convenience

When you provide Wi-Fi and internet access to your tenants, it’s one less thing for them to worry about on moving day. It’s also a more predictable monthly cost when you offer internet access as part of the rent. In addition, a stable, predictable price is a pleasant bonus for residents who are frustrated with cable companies’ frequent price hikes.

Apart from a regular bill, providing internet to apartments allows your tenants to have access to streaming, fast downloads, and other services no matter where they are on the premises.

The Implementation Process and Results

To get started with MDU Wi-Fi at your apartment complex, you’ll need hardware, a managed Wi-Fi service provider, and network support. ISPs provide you with the bandwidth you need to meet your community’s streaming demand, and an MDU Wi-Fi provider can give you the equipment and service you need to get up and running. If you know what you need and what to anticipate, getting started and set up will be much easier. Here are a few things you should know before setting up:

Choosing MDU Wi-Fi Services

MDU technical services companies are the best option for installing Wi-Fi at your apartment complex. These professionals can install proper cabling and set up networks throughout an entire property, providing 24/7 monitoring and tenant support along with it! Consider the following factors before selecting an MDU technical firm:

Quick Response

If you’re experiencing any kind of Wi-Fi issue, the last thing that anyone needs is downtime. Whether it be for work or just everyday use, your residents won’t thank YOU if they’re stuck without connectivity. This is because there’s nothing more frustrating than not being able to do anything at all when all their devices have lost internet access!

Your MDU Wi-Fi Service provider should offer 24×7 network monitoring services so you know right away if some piece of equipment has gone down. And having tenant support services available at any time to assist your tenants will reduce down time and relieve the Property Manager of some of their workload.

Dependability

When you choose the right service provider, your network will continue to function smoothly because it will be maintained with regular maintenance if that is provided.

The truth is, even if your network is running smoothly now, there are always things that can go wrong. This is why a good provider stays up-to-date on the most recent software, security patches, and other key assistance to keep your system working smoothly.

Safety

MDU Wi-Fi network will be utilized by residents for various purposes including streaming, downloading, working remotely, and other online transactions. It is of utmost importance to protect their data when using these internet services which can be exploited by hackers to access personal information like social security numbers or financial records.

This is why your managed service provider should be able to assist you in preventing data theft and any potential problems by providing the proper equipment for security. Proactive monitoring of dangerous threats or network security by the property’s gateway, is a necessary service that the firm must provide at all times.

Experience

If you need help with your MDU internet, it would be best to find a company that specializes in managed Wi-Fi services. This is the only way you can be confident that you will benefit from a team of experienced specialists. In addition, it will ensure the job is done right and all of your tenants are satisfied!

MDU internet can reach apartment complexes, senior living facilities, student housing, military housing, and other types of communities. Because of this, you’ll want to deal with a service provider that understands your demands and create personalized internet solutions.

Also, verify that they have the skills to install a network that works for your property. Some service providers may not have the workforce to work on large complexes with hundreds of apartments. In conclusion, make sure you’re getting the best match for your requirements.

Choose MDU Internet Services

MDU Internet Services, a solution provided by Hotel Internet Services, offers a complete suite of high-speed internet solutions for the residential and commercial markets. Whether you are looking to upgrade your current service or install a new internet system in an apartment complex, we can help! We offer Wi-Fi Internet connection for your virtual local area network with customer service, maintenance, and monitoring for apartment complexes, MDUs, Senior Living, Military Housing, Student housing, and more.

Why we are different?

  • We offer the perfect solution for every large commercial application that requires constant Internet connectivity. We make use of a variety of networks and cutting-edge Wi-Fi technology to provide a fast and secure property-wide Wi-Fi solution.
  • Our Network enables you to utilize IOT technology on your property.
  • Tenant and Management Technical and Network Support

Wi-Fi is the future of apartment living, and we’re here for you. Request a free quote by contacting us right away!

What Hotel Guests Really Want From Their In-Room WiFi

Your hotel’s lobby is what makes the first impression, and the friendly faces behind the front desk welcome each visitor who comes in. You probably have some cozy places to sit and relax for weary travelers, light music filling the room, and let’s not forget the gorgeous amenities like the pool deck! All of that to say – there are many elements that go into making hotel guests feel at home.

However, there is so much more that goes into making a guest feel welcome in a hotel than just the lobby. Namely, a free and easily accessible wireless network. Making this a part of your business has become the gold standard in the hospitality industry. After all, you want to offer your customers what they desire, and what they want is a simple, strong, and secure hotel WiFi network. Here are a few things your hotel guests really want from their in-room WiFi network design:

Data Security

Many people are wary of connecting to hotel WiFi, especially in light of recent data breaches at major hotel chains and other public spaces around the world. With that in mind, you must ensure that guests feel secure using the current WiFi networks at your hotel. IT personnel must safeguard both guest and corporate WiFi networks against any threats.

Hotel chains need to safeguard client data such as guest devices on their networks, payment details in transit, and third-party vendor information. Hotel businesses must adhere to strict data security standards to continue operating securely, successfully, and lawfully. This is beneficial to your hotel’s image and will enhance the guest experience since they know that their data will be secure when connected to your hotel’s WiFi. While data security is a top priority for many, here at Hotel Internet Services, we use the Fusion Gateway to ensure the best security. It combines a Web Server, Firewall, Aggregator/Bonding Appliance, DHCP Server and Authentication Gateway all in one for fast and secure WiFi. You can trust that it is secure because the Deep

Speed

Guests are always on the go, and they need their internet connection to be just as quick. You’ll find that a fast WiFi signal will allow your guests to enjoy online browsing without interruption so they can connect with home or work quickly and easily!

We live in a world where people are dependent on their devices, and it seems like a new smartphone or tablet is released every day. Maintaining an up-to-date network system has never been more important with all these new advances in technology constantly coming out. These devices require strong wireless signals to operate optimally. Your hotel guests will expect to be able to use the internet without being slowed down on the device of their choice.

You must modify your hotel WiFi systems to keep them running properly as new technologies emerge. Every three to four years, we recommend that you evaluate your wireless network and identify areas for improvement to provide complete coverage.

Professional Equipment

Without suitable equipment, you won’t be able to provide your visitors with the experience they’re looking for. In the hospitality and MDU industries, professional, enterprise-grade equipment is essential for providing guests with reliable and secure WiFi. There are several parts that make up a WiFi system including a gateway, wireless controller, switches and access points.

Here are a few tips on how you may improve your hotel WiFi solutions for higher guest satisfaction scores:

Put the Access Points Somewhere Sensible for Better Internet Access

WiFi radio waves are transmitted from access points in different patterns, based on the access point design. Some access points are designed to be ceiling-mounted, with a wave pattern that shoots down and across, while other are designed to be wall-mounted, providing the best coverage directly in front of it. So, if you want proper coverage without dead spots, you must choose the access point position carefully.

Professional system integrators have the knowledge and experience to properly place the access points for the best internet quality. They will also be able to advise you on the best type of access point for your environment, depending on the layout and size of the premises. They will conduct a thorough survey of your property to ensure that the access points are correctly positioned, taking into account obstructions and interference.

Keep Your Equipment Updated

The software that controls your wireless access points, like any other computer program, must be updated from time to time. Why is that? Security and performance are the two most common reasons, but there are a variety of others. Every update resolves bugs and other issues, and many of them improve the functionality of your equipment. Your customers will appreciate you for keeping this equipment up-to-date.

It’s worth noting that, with a gateway like the Fusion, there will be numerous security, stability, and performance benefits across the board when you upgrade the software. This is in addition to the benefits that come with any major software release like improvements to the web interface, better logging, and so on. The gateway and controller software will be updated on a regular basis by Hotel Internet Services to ensure that your visitors have a safe and dependable WiFi connection.

Don’t Cheap Out on the Connection

Numerous consumers with high demands on the network necessitate additional capacity. A hotel’s conference room, for example, may accommodate more than 200 concurrent users on the WiFi network.

Higher-end, enterprise-grade access points are built to withstand this sort of demand; therefore, they are considerably more expensive than ones acquired at a local electronics shop. Additionally, the abilities they have to seamless roam between APs, dynamically adapt signal strength, and shape the waveform to each device helps optimize load balancing, minimize interference and maximize performance.

This is why it’s vital not to replace higher-end access points with cheaper ones since this will have an impact on the overall performance of your WiFi network.

Maintain a Strong Wireless Signal Throughout the Hotel

WiFi wireless networks, as compared to cellular or other technologies, are particularly susceptible to signal fading. WiFi clients obtain the greatest data rates when they are in an area of strong signal strength from the access point with little interference. Most service providers suggest aiming for a minimum signal strength of -65 dBm and an SNR of 25-30 dBs in the quest for strong signals.
What is dBs in relation to SNR? The signal-to-noise ratio, commonly known as SNR, is the strength of the wanted signal compared to background noise (or undesired signal). The fixed formula to determine SNR compares the two levels and returns the ratio, which indicates whether noise affects the desired signal.

To ensure that your guests’ devices stay connected at every point in the hotel, it is important to choose high-end access points.

Why do Hotels Need WiFi?

As we know, there are many different types of travelers, and their needs can be as unique as their demographic. Business travelers require fast, reliable Internet to complete their tasks and stay in touch with the office. Families on vacation may need WiFi to keep up with their social media accounts, check email, and stream movies and TV shows. And solo travelers often use hotel WiFi to stay connected with friends and family back home. By providing high-quality WiFi, hotels can appeal to a wider range of guests and keep them coming back! Here are a few more advantages of having a dependable and consistent WiFi connection in your hotel:

To Strengthen Customer Loyalty

One of your goals as a hotelier is to give your guests an outstanding, consistent, and hassle-free experience to encourage them to return. To stand out from the crowd, you must provide exceptional services throughout the guest’s stay, including the best hospitality WiFi service. Providing fast, constant, and readily accessible hotel guest WiFi is one way to strengthen that loyalty to consider.

Hotel WiFi is an important element in the hotel selection process and future reservations. To improve your hotel guest experience, you need to provide them with a seamless experience. They should be able to connect and stream without interruption from the moment they walk in until their final step of departure. No internet connection or streaming problems with your WiFi network, whatsoever!

You also have a higher chance of attracting happy and loyal guests who would consider repeating reservations and recommending your hotel to their coworkers, friends, and family if you provide a good and consistent WiFi experience. And offering free WiFi generally increases guest satisfaction scores while keeping guest complaints at bay.

Uninterrupted Communication

With a secure WiFi connection for hotels, guests today have more opportunities than ever to stay in touch with their loved ones and keep up on the latest happenings back home. Whether they want a quick internet call or just an update from social media, free WiFi ensures that all of these communications through their smart devices are possible without leaving their room! Again, they will be more likely to stay longer, spend more money, and recommend the hotel to friends and family.

Seamless Hotel Operations

Hotel WiFi has a significant impact on your hotel’s operations as well. Hotels around the world are dependent on smooth operations to provide exceptional guest satisfaction. Slow networks can have a damaging influence on the performance and efficiency of your hotel’s operations, as well as the satisfaction of your visitors.
The following systems may be affected by your hotel’s WiFi access points, each of which requires uninterrupted internet connection and sufficient bandwidth: web-based platforms, concierge service, IPTV, credit card machines, tablets, housekeeping devices, remote check-in, and so on. For these systems to operate properly, you’ll need access to the internet and a connection at optimal speed.

Installing WiFi Business Solutions

The moment you decide to build a new network for your hotel, the next step is to choose a HSIA services provider to install it for you.
Note that every hotel is unique, therefore, you need a service provider that can adapt the network design and installation procedure to meet your specific requirements. It’s critical to work with someone who understands your needs.

To begin, you’ll want an HSIA service provider that can create a layout that will meet your present and future requirements. You may potentially require remote services management and HSIA consulting services for your network, so you want a firm with expertise in both areas. In general, here are the two qualities a service provider must have:

Experience

Hospitality networking must provide very specific features, and it is also undergoing changes on a regular basis to fulfill new use cases and technology, examples being the ever-expanding IoT universe, converged networking and employee safety devices. Therefore, it is vital for an HSIA service provider to have experience both in enterprise networking and in the hospitality industry.

Efficiency

Having a team that can maintain your new network after it’s in place will assist you to avoid future issues. The last thing you want is a guest having a terrible experience at your hotel. This is why you’ll want a reliable HSIA service provider with a knowledgeable staff that can solve your internet or guest login problems as soon as possible.

We Provide Complete WiFi Business Solutions for Hotels

A powerful and reliable wireless network ensures the best experience for guests at your hotel. When you install a hospitality WiFi network, your guests can enjoy more than just the internet, they also have access to TV channels, streaming services, and other on-demand entertainment conveniently through their devices. A hotel WiFi network may be a gamechanger for your hospitality company if you want to attract more people and add new services and amenities to enhance your guest’s experience.

This is why it’s so important to choose a reputable wireless internet service provider for your hotel, so you receive the best outcomes and delight your hotel guests. The best choice for hotel internet services is in the name: Trust Hotel Internet Services with your next hospitality HSIA installation project. Contact us today for a free quote to get started!

Radisson Hotel Pendleton Airport Case Study

Radisson Hotel Pendleton Airport Case Study

Installation Spotlight

Introduction

With spectacular views of Oregon’s Blue Mountains, Radisson Hotel Pendleton Airport serves as an ideal location where guests can unwind and take in the sights as they arrive at their destination or continue on with their travels. The 75-room hotel features a range of amenities to make each guest’s stay enjoyable and comfortable, including high-end cuisine, an onsite fitness center and meeting spaces. Guests staying at Radisson Hotel Pendleton Airport can also benefit from the property’s commitment to providing a internet access experience that conforms with modern lifestyle needs.

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Challenge

As a property that caters to a large number of guests staying due to flight layovers, Radisson Hotel Pendleton Airport understood the vital importance of WiFi for travelers seeking to stay in touch with family and friends, to perform work or to keep themselves entertained. Yet as with many properties across the industry, the hotel suffered from patchy WiFi signal coverage and slow speeds that jeopardized guest satisfaction rates. A hotel operated by Makad Corporation, an organization with decades of expertise in hotel development and management, property leadership sought out a network solutions provider that could offer unmatched WiFi service quality at an affordable price.

After performing research into several competing providers, Makad Corp. selected HIS as the ideal partner to resolve spotty WiFi coverage and slow speed issues. Using HIS expertise, the property was able to implement a cost-effective upgrade that nevertheless delivered high-performance connectivity throughout all onsite areas. This included HIS strategically installing state-of-the-art Ruckus access points, ensuring strong WiFi signal penetration that can reach guest devices regardless of any physical obstructions such as the presence of thick walls.

“For each of our hotel locations, Makad Corp. aims for only the best in WiFi service performance as we understand how vital it is to addressing today’s guest needs…. This meant that we were interested in working with the industry’s leading network technology provider and HIS fit the description perfectly. From initial planning to the implementation phase, HIS delivered a transparent, swift and painless experience, with the end result exceeding our expectations. Thanks to their responsiveness and willingness to do what is needed to achieve desired results, we look forward to expanding our relationship with HIS to enhance the online connectivity of other Makad Corp.-operated hotel locations.”
Elie Makad

CEO of Makad Corporation

By partnering with HIS, Radisson Hotel Pendleton Airport also gains access to 24/7 support services. Staffed by industry-leading network technology experts, HIS support ensures the swift resolution of any WiFi performance issues that can negatively affect guest experiences. HIS 24/7 support is also readily available to assist with guest troubleshooting concerns. This can include providing assistance with WiFi login difficulties, setting up a private VPN and much more.

Project Requirements

  • Ensure high-speed and reliable Wi-Fi connectivity that meets with guest expectations throughout all onsite hotel areas.
  • Maintain consistently high service quality to prevent any lapses in guest satisfaction.

Solution

  • Utilize HIS industry expertise and access to the latest in network technology to guarantee a fast and strong Wi-Fi signal penetration able to reach guest devices regardless of location.
  • Offer instant access to 24/7 HIS support in order to swiftly resolve virtually any network performance or guest troubleshooting issue.

Scottsdale Plaza Resort & Villas Case Study

Scottsdale Plaza Resort & Villas Case Study

Installation Spotlight

Introduction

Situated on 40 acres in Arizona’s Paradise Valley, Scottsdale Plaza Resort & Villas is an upscale destination offering a wide range of amenities for leisure and business travelers alike. Guests staying at the resort can look forward to attractions that include five heated swimming pools, two tennis courts, scenic hiking trails and a full-service salon and spa. For those staying for an event or conference, the resort also boasts a total of 50,000 square feet dedicated to hosting events of any kind.

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Challenge

Seeking to take full advantage of the return of physically held events and enhance its reputation as a successful event host, Scottsdale Plaza leadership recognized the crucial importance that high quality Wi-Fi access plays in influencing attendee satisfaction. Whether for a business conference where attendees require internet access to perform tasks or a wedding ceremony where invitees wish to share photos with family and friends, the property determined that it required a network overall in order to meet modern online needs and expectations.

Following recommendations from sister Highgate Hotel properties which had previously experienced the results provided by HIS, Scottsdale Plaza partnered with the technology provider to revamp its conference area network abilities and ensure consistently high service standards. With HIS technology and expertise, including the strategic placement of advanced Ruckus access points, the property is now able to ensure a fast, strong and consistent Wi-Fi signal regardless of the number of attendees or where on conference area floor they may be located.

“It can sometimes be stressful for a hotel operator who is vetting for IT solutions through a managed service provider, but HIS ensured all angles and aspects were fully covered… We were under a tight deadline requiring a complete overhaul of our internet solutions for our public and meeting spaces. While we initially thought that the installation would be daunting, HIS delivered a plan and a product for expansion that proved otherwise. Any hurdles were quickly resolved to our satisfaction and we look forward to a lasting relationship with HIS for all of our event connectivity needs.
Travis Giles

Resort Manager at Scottsdale Plaza Resort & Villas

By partnering with HIS, Scottsdale Plaza was notably also able to benefit from the provider’s innovative Conference Planner tool. An end-to-end solution for managing an event’s network needs, the HIS Conference Planner includes a range of valuable features that make overseeing performance and scaling to specific connectivity requirements both easy and hassle-free. With a single dashboard, Conference Planner capabilities include but are not limited to:

  • Effortless creation of individual conference profiles for storing and tracking information such as event login credentials, and bandwidth resource levels.
  • Instant and easy configuration of VLANS, subnets, DHCP pools and layer 3 ACLs
  • Access to intuitive reports and graphs detailing bandwidth usage, the number of users and devices, as well as analytics on any transactions made.
  • Abilities to review upcoming conference and meeting schedules using monthly, weekly or daily calendars.Multiple login page customization options that can include uploading a conference’s logo, homepage link and agenda.
  • Options to create recurring conferences with the click of a button.

Project Requirements

  • Deploy an advanced network that can guarantee fast speeds and reliability for conferences and events regardless of the number of attendees seeking to connect personal devices..
  • Implement a solution allowing the resort to effortlessly plan, monitor and adjust connectivity configurations for each hosted event.

Solution

  • Leverage HIS expertise and technology, including the strategic deployment of Ruckus access points to ensure consistent high-performance connectivity for all conference space areas.
  • Implement the HIS Conference Planner to provide event organizers with a single, user-friendly dashboard for overseeing and managing all Wi-Fi performance-related tasks.

How to elevate the in-room entertainment experience by Hotel Management by Lodging Magazine

Long gone are the days when internet was a “nice to have” amenity. Today’s guests often travel with multiple connected devices that require greater bandwidth for activities like streaming video and virtual meetings. What’s more, hotel teams and properties are increasingly reliant on the same infrastructure that supports guest WiFi networks. Three hospitality technology experts shared with LODGING their recommendations for investing in a property’s connectivity infrastructure to meet modern guest and operational demands.

Gary Patrick, CEO of Hotel Internet Services, says the trend towards guest service digitalization and the growing prevalence of smart technology in hotels has led to property internet networks being even more essential to operations and guest satisfaction rates. “Today’s hotel networks are required to be faster, more robust, and able to provide consistent reliability across a property to prevent lapses in service quality. A network that fails to live up to these increasing needs not only risks bringing various property systems requiring an online connection to a grinding halt but will inevitably fall below modern guest expectations, resulting in a drop in business reputation and revenue,” Patrick explains.

Hotel Internet Services Provides Advanced Hotel Operational Efficiency and Intersystem Connectivity With Ruckus IoT Suite

Leading connectivity solutions provider enables hotel businesses with cutting-edge network infrastructure capable of seamlessly supporting a multitude of IoT-based devices and services.

CLEARWATER, Fla. — July 19, 2022 Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the expansion of its industry-leading online-based services with the availability of the Ruckus IoT Suite. Showcased by HIS at this year’s HITEC in Orlando, the Ruckus IoT suite serves as an advanced solution able to ensure the seamless connectivity and device management that today’s interconnected hotel environments now require.

With the vast majority of IoT-based platforms requiring a fast and reliable online connection in order to function correctly, HIS with the Ruckus IoT Suite ensures that hoteliers can adopt a single network able to consistently provide high-performance quality for all their IoT needs. Capable of supporting a vast range of devices and systems, the Ruckus IoT suite utilizes cutting-edge network technology that can effortlessly accommodate a multitude of platforms while still delivering high-speed communication abilities. The suite is notably capable of being scalable as hoteliers add new devices or seek wider service coverage. 

IoT-based solutions able to be seamlessly supported by the Ruckus IoT suite include:

  • Door locks and door sensors
  • Motion and occupancy sensors
  • In-room thermostats, lights and blinds
  • Staff panic buttons and badges
  • Asset location beacons
  • Refrigerator/freezer temperature and humidity control
  • Water and gas leak detection
  • Alarms and electric plug sockets

“IoT technology represents a decisive turning point in our industry but such solutions are only as effective as the underlying network that supports them,” said Gary Patrick, CEO of Hotel Internet Services. “As more hotel devices and services come online in order receive the enhanced benefits that connectivity provides, HIS is committed to equipping hoteliers with the latest technologies that allow them to realize their goals of reducing costs, streamlining operations and enabling a personalized guest experience.”

Designed as a flexible platform able to adapt to a property’s existing infrastructure, the Ruckus IoT Suite can be deployed either by using WiFi 6 access points or by attaching a USB IoT module to pre-WiFi 6 access point hardware. Either option ensures that connected devices are able to seamlessly transmit and receive data without running into weak signal issues. For hoteliers requiring assistance on which IoT devices and services fit the needs of their business, experienced HIS technicians are also on hand to provide guidance and ensure that a selected platform is able to deliver anticipated results.

For more information about the Ruckus IoT Suite or the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

2022 Hospitality Casting Survey

2022 Hospitality Casting Survey

Identifying What Today’s Guests and Hoteliers Expect From In-room Entertainment

Find out what 100s of Guests and Hoteliers had to say about the importance of Casting as an In-Room Entertainment option like:

  • ​57% of Hoteliers surveyed said Casting is more important to their guests than cable TV service in the guestroom.
  • 38% of guests surveyed indicated that the availability of casting or streaming apps would influence their decision to choose one property over another.
  • 54% of Hoteliers are highly concerned with guests inputting usernames and passwords into guestroom televisions vs. utilizing their own devices to stream content.
  • Device pairing using QR codes would ensure an easier casting experience and boost usage rates according to 79% of guests.
  • Over 74% of guests surveyed prefer to wirelessly cast apps form their personal device vs inputting credentials into the guestroom TV.

Elevating Guests’ Personal Content Using Hotel Technology

Elevating Guests’ Personal Content Using Hotel Technology

How hoteliers are using post-pandemic technology to fulfill pre-pandemic wish lists, including better guestroom entertainment accessibility and services.

Introduction

Personalized entertainment has benefitted from a renaissance over the past decade, and society pressures from the pandemic to economic shifts have pushed more and more consumers away from cable TV and toward digital streaming services. These services have become more sophisticated, offering higher-quality video streams, targeted content, and consistent updates ensuring viewers continue to return. These trends coincide with an increase in remote work and work done in hotel rooms, with travelers intent to perform at least some work while away. So much of these travelers’ identities are tied to their personal devices, such as tablets, smartphones, and laptops, including their entertainment choices.