How to elevate the in-room entertainment experience by Hotel Management

Today’s hoteliers need to address the fact that guests now overwhelmingly expect in-room entertainment experiences to offer personalized content that is instantly accessible and importantly, doesn’t require any sort of staff assistance. Before adopting any solution, properties must determine if a platform is able to provide a user-friendly experience that sidesteps potential system unfamiliarity issues that could lead to guest frustration.

Using advanced casting platforms designed exclusively for hotel environments, properties can boost guest confidence by preventing content from being inadvertently or maliciously streamed to other rooms. (Hotel Internet Services)

“This includes providing an easy-to-navigate user interface and with regards to casting platforms, a simplified device-pairing process that doesn’t end with guests giving up and deciding to view their content on personal tablets or laptops,” said Gary Patrick, CEO of Hotel Internet Services. “With each guest having their own unique content-viewing preferences and streaming account subscriptions, hoteliers also need to consider a solution’s level of compatibility with any streaming service a guest may wish to access on guestroom televisions. This is especially true for international travelers who may wish to view streaming services based in their home region.”

Hospitality Technology – How Hoteliers Can Maximize Profits via a New Revenue Stream by Investing in their Internet Infrastructure

hospitality internet

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Workers don’t want to return to the office, but they’re tired of working from home. Hotels are becoming a preferred work location alternative.

Gary Patrick, CEO of Hotel Internet Services

Since the rise of remote working brought on by the pandemic, surveys continue to show that as much as 59 percent of employees do not want to return to the physical workplace. Yet as workers also find unique challenges or experience fatigue resulting from working at home, a new trend has risen where employees are seeking out hotels as a preferred work location alternative. Representing a valuable opportunity for hoteliers to tap into a new revenue stream, a growing number of properties now offer remote work packages that among several features such as access to desks and stationary equipment, also importantly includes the ability to connect to a hotel’s Wi-Fi.

With both the internet and email undoubtedly serving as the most essential tools for a majority of today’s workers, a hotel’s ability to provide a fast and reliable online connection has never been as important. Yet Wi-Fi service quality continues to represent a considerable challenge that many hoteliers across the industry struggle to overcome. More than 80 percent of guests in fact state that poor Wi-Fi signal quality is often an issue they encounter when staying at a hotel.   

While the industry has faced numerous obstacles in delivering high-quality online experiences, they are by no means insurmountable. By following proven best practices and strategies, hoteliers can cost-effectively ensure that their property’s network capabilities are able to consistently live up to both traditional guest and remote worker expectations.

Green Fig Resort & Spa St. Lucia Case Study

Installation Spotlight


Serving as the ultimate tranquil Caribbean destination, Green Fig Resort & Spa is situated on the island of St. Lucia where travelers from across the world come to experience the unique natural beauty and total relaxation that the luxury boutique resort has to offer. For travelers seeking opportunities for adventure, Green Fig Resort & Spa provides unmatched access to the island’s various attractions, including a 5-minute walk to the beach and spectacular guestroom views of the Pitons, a UNESCO World Heritage site. A resort also aiming to cater to the latest in modern guest needs, Green Fig Resort & Spa further strives to provide each guest with seamless access to high-performance online connectivity in order to ensure hassle-free stay experiences and uninterrupted satisfaction.

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Despite providing a range of luxury amenities such as rooms with private splash pools, the Gypsetter Boutique Shop, the Saltfish Restaurant and the property’s renowned Touch Tranquility Spa, resort leadership recognized that patchy Wi-Fi service quality represented an obstacle to complete satisfaction for guests desiring a reliable connection to the outside world. The resort notably sought out a reputable network solutions provider with not only industry-leading expertise, but also the resources to provide exceptional results, service and support to remote locations such as St. Lucia.

By partnering with HIS, the resort was notably able to overcome a series of issues that prevented it from ensuring a high-quality connection throughout the premises. With access to HIS technology and expertise, this included implementing a solution to ensure effective Wi-Fi signal penetration despite the presence of thick stone and concrete building walls. Via the strategic placement of cutting-edge Ruckus access points, guest devices can now benefit from a fast and responsive Wi-Fi connection regardless of onsite location or any infrastructural obstacles. Previously experiencing difficulties in deploying an effective network monitoring gateway due the limitations of its internet service provider, the resort was also able to leverage HIS to implement a dedicated appliance able to oversee and manage performance.

“Prior to partnering with HIS and although our resort was paying for a 150mbs Wi-Fi service, in-room Wi-Fi speeds were only averaging 2-10mbs which resulted in several guests leaving reviews over their difficulty in performing occasional work while on vacation… Thanks to HIS and its dedicated hospitality industry expertise, speeds throughout our resort are now 10 times faster than before despite paying for the same 150mbs service. We have also observed a dramatic reduction in the number of guest Wi-Fi troubleshooting issues and have seen no new reviews mentioning poor Wi-Fi connectivity since the network upgrade was completed.”
Michael Nelsen

Co-owner of the Green Fig Resort & Spa

As a provider with an industry-leading reputation for professional service, HIS is also credited by the resort for offering exceptional support quality and for fully managing every aspect of the network upgrade without the need to place the burden of project responsibility on resort staff. Green Fig Resort & Spa can also look forward to 24/7 network performance monitoring by HIS to ensure that service quality remains at a high standard. This ability serves as a significant competitive factor over other local properties as the island continues to attract tourists from the US, Canada and Europe who routinely expect continuous high-performance Wi-Fi to address their modern connectivity needs.

Project Requirements

  • Implement a solution able to address the resort’s inability to ensure fast and reliable Wi-Fi service due to infrastructural challenges such as thick building walls.
  • Resolve resort issues in deploying an effective network monitoring gateway.
  • Ensure continuous high-quality Wi-Fi service performance.


  • Deploy advanced Ruckus access points within strategic resort areas to enable high-speed Wi-Fi signals to reach guest devices regardless of the presence of infrastructural obstacles.
  • Implement a dedicated gateway appliance that can oversee network performance.
  • Provide access to 24/7 HIS network monitoring and support for the swift resolution of any issues impacting online experience quality. 

Wi-Fi Upgrade blog

Essential Steps to Ensuring a Successful Hotel Wi-Fi Upgrade - image

Whether a high-end luxury resort or an independent boutique property, Wi-Fi service quality continues to be ranked as one of the most important factors that can make or break a guest’s stay. Access to Wi-Fi in fact continues to be regarded as more important than offerings such as complimentary breakfast, housekeeping, and free parking according to industry surveys.

This hardly comes as a surprise as more guests than ever travel with multiple devices and expect to experience nothing less than a fast and reliable hotel internet connection for each. Hoteliers have responded to these growing demands on their Wi-Fi service capabilities by prioritizing the investment of network infrastructure upgrades.

Yet as can often be the case with any overhaul of a property’s technology stack, failure to follow best practices and understand precisely what is required can turn what should have been a straightforward upgrade into a time-consuming and costly endeavor resulting in guest dissatisfaction. With property reputations and revenue more at stake than ever before when it comes to meeting guest online expectations, discover the key steps that should always be front and center in the minds of hoteliers seeking to keep pace with evolving industry standards.

Begin by Performing a Wi-Fi Site Survey

Hoteliers can make the mistake of believing that a Wi-Fi upgrade merely involves the purchasing and installing of new high-performance network hardware. However, sidestepping any sort of pre-installation network analysis more likely than not will result in a failure to adequately address unique property needs and can lead to issues such as Wi-Fi dead spots or online traffic bottlenecks.
Before making any purchasing and installation decisions, a hotelier’s first step should therefore be to work with an experienced and reputable provider in order to perform a full scale, property-wide network site survey. Able to utilize advanced software including heat maps, such providers can equip property leadership with a visual and fully comprehensive representation of current network performance health. This importantly can reveal any specific onsite locations experiencing poor signal penetration or lackluster speeds.

An effective survey also crucially reveals where hardware such as Wi-Fi signal access points and Ethernet cabling should be ideally installed to meet service quality goals throughout a location. Just as vital to hotel budgets, it can also reduce the cost of installation by eliminating any unnecessary hardware purchases which if installed, can potentially cause unintended results such as Wi-Fi signal interruption.

Support Your Network Upgrade with a High-quality Router

With a multitude of expenses vying to be included in a property’s budget, hoteliers can be forgiven for seeking out less costly alternatives. Yet when it comes to ensuring high-performance Wi-Fi, a property’s router quality should always be non-negotiable. As the central network component tasked with managing data and communication between devices and the internet, a router’s capabilities or lack thereof can make all the difference between meeting guest expectations or experiencing an increase in unsatisfactory reviews.
The first thing to consider is that routers designed for consumer homes or small businesses are substantially ill-equipped to handle the multitude of devices seeking an internet connection at hotels or resorts on a daily basis. Such routers are typically more affordable because they are designed using a slower processor and less memory, two critical aspects for ensuring a reliable and high-performance connection for guest devices. Investing in the appropriate router hardware will allow hoteliers to accommodate many more guest devices without experiencing the dropped or slow connections that have become almost synonymous with hotel Wi-Fi services.

Access Points: Your Hotel’s Key to Property-wide Wi-Fi Satisfaction

Wi-Fi access points are what ensure that internet connectivity is able to reach guest devices scattered throughout a property. They are responsible for ensuring a strong and reliable Wi-Fi signal within each guestroom and public area. As a result, hoteliers should consider access point selection and installation areas carefully when planning any network upgrade.

Wi-Fi access points are what ensure that internet connectivity is able to reach guest devices scattered throughout a property. They are responsible for ensuring a strong and reliable Wi-Fi signal within each guestroom and public area. As a result, hoteliers should consider access point selection and installation areas carefully when planning any network upgrade.

In years long since passed and prior to the advent of smart devices, properties could get away with installing access points within hotel hallways in order to reduce hardware purchase costs. Yet with today’s low-powered Wi-Fi devices and with guests now frequently performing bandwidth-intensive activities such as content streaming, this approach is simply not an option for hotels seeking to provide a high-quality experience.

Instead, hoteliers need to move to an in-room access point deployment strategy that can provide each guest device with the strong and uninterrupted Wi-Fi signal quality now universally required. Placing access points within guestrooms notably eliminates interference caused by signals otherwise having to penetrate obstacles such as walls, ducts, and bathrooms. Access points placed too closely together in hallways can also cause signal interference with each other, leading to the frequent occurrence of latency and data loss, which guests simply call “slow” or “bad” internet. While not having to place an access point in every guestroom, hoteliers should work with a knowledgeable provider in identifying strategic locations where placement guarantees effective property-wide coverage capable of meeting performance expectations. Investments should further be made in adopting advanced access points that can automatically switch Wi-Fi signal frequency channels whenever encountering interference in order to maintain consistent reliability and fast speeds.

Create Separate Networks for Guests and Backend Operations

Guests are far from the only ones seeking to connect to a hotel’s internet. In today’s hyper-connected world, the vast majority of operational systems and services likewise also require a stable and fast online connection in order to function correctly. This means that a hotel’s operations can often be competing with guest devices over receiving a share of network bandwidth, with both often obtaining less than satisfactory performance as a result. To sidestep this issue, any upgrade should include equipment capable of per-network, precise bandwidth management and allocation, as well as sufficient coverage in common areas and utility and back-of-house spaces, minimizing any risk of guest frustration or bringing operations to a sudden grinding halt.
The use of separate guest and operational Wi-Fi networks is also strongly recommended as a measure to heighten a hotel’s cybersecurity abilities. With sensitive information including point-of-sale or PMS data often the target of hackers, a segregated network importantly provides hoteliers with the ability to implement separate policies and security protocols to provide at-risk systems with the highest level of protection without creating inconveniences for guests. In the event of a cyber-attack, separate networks also allow hoteliers to more swiftly identify the source of a breach, quarantine it and implement an effective response before a threat escalates further.
To learn more about services offered by Hotel Internet Services please fill out the form below or call 855-999-8110

Scalability blog

Scalability: Adopting Guest Entertainment Technology that Stays Ahead of the Curve

Historically, hoteliers were widely considered to be early adopters of advanced in-room entertainment solutions. Bringing amenities like satellite and cable television, on-demand movies and internet access to the forefront of the hospitality industry, hotels were the gold standard in entertainment— and frequently provided better experiences than guests had at home.

Hospitality, however, is a constantly-evolving industry. As new technology emerges and guest expectations shift, hoteliers cannot afford to be stagnant, but neither can they afford to regularly deploy new in-room entertainment solutions. Fortunately, improvements in technology mean that many of today’s solutions are designed to evolve alongside new entertainment trends, but identifying which solutions will live up to its future-proof promise may be tricky. When choosing a new solution that can consistently elevate the in-room entertainment experience, here are a few key considerations hoteliers should keep in mind.

Guest Personalization

Personalizing experiences has become an increasingly important trend across all industries, and it’s likely here to stay. Consumers feel frustrated when experiences are impersonal, and creating personalized experiences helps hoteliers increase revenue by up to ten percent. This is evident in consumer entertainment, too; in 2019, more U.S. households subscribed to a streaming service (69 percent) than to a traditional satellite or cable TV provider (65 percent).

With the booming popularity of content streaming services, guests now expect the same dynamic experiences in their hotel room; but with a wider array of viewing options and platforms now available, every guest’s preferences are unique— meaning that the solutions hoteliers provide must be highly personalized to meet their needs. In-room streaming and casting solutions, which can be customized to meet every guest’s device and security preferences, not only meet these needs, but these solutions’ constantly-growing compatibility with thousands of popular apps ensures that they are scalable, long-term solutions.

Future-proof in-room entertainment solutions can add personal touches throughout the guest journey. With entertainment solutions that incorporate digital AI assistants, improving personalization can be as simple as displaying a custom greeting on the in-room television system upon a guest’s check-in, to providing recommendations, and even enabling guests to make requests and remembering their preferences throughout their stay. As AI becomes increasingly powerful, its ability to improve guest personalization is only expected to improve.

Maximized Convenience

Another hallmark of a scalable in-room solution is its ability to provide guests with increased convenience. Consumers expect immediacy, flexibility and instant accessibility; ensuring an in-room entertainment solution can not only meet these needs now but can continue to do so in the future, is vital for hoteliers selecting new entertainment solutions.

Industry-leading in-room entertainment providers accomplish this by offering solutions able to be easily integrated with a hotel’s Property Management System (PMS). By connecting and communicating directly with a hotel PMS, in-room entertainment solutions can allow guests to checkout, adjust temperature and lighting controls, order room service and even make requests for towels directly from their in-room television screen. Not only does it alleviate the need for guests to walk down to the lobby or wait on hold when calling down to the front desk, but the ability of these solutions to seamlessly communicate with other hotel technology gives it limitless future potential.

Reliable Connectivity

Reliable connectivity is arguably one of the most important amenities that a hotel can offer guests today. To ensure positive in-room entertainment experiences, including consistent high-quality video streaming and uninterrupted web surfing, hotels need to regularly evaluate the quality of their connectivity.

When a hotelier selects a new entertainment solution, they must also consider the implications it may have on their existing networks, and identify which rewiring or network equipment upgrades may be necessary to support the increased connectivity demands of an advanced entertainment platform. Fortunately, industry-leading in-room entertainment solution providers can work alongside hoteliers to identify potential challenges and seamlessly integrate new platforms with a hotel’s existing IT in mind. More advanced in-room entertainment systems can even provide hoteliers with intuitive dashboards that don’t just continuously monitor solution performance, but can also offer a real-time analysis of internet connectivity quality throughout an entire property. 

Powered by innovative technology, today’s in-room entertainment solutions are bridging the disconnect between a consumer’s daily life and the hotel amenities available to them. With personalization, convenience, and connectivity top-of-mind, hoteliers can ensure that they select a solution that not only increases guest satisfaction by meeting modern trends, but that also has the proven ability to stay ahead of the curve indefinitely.

To learn more about services offered by Hotel Internet Services please fill out the form below or call 855-999-8110

Should I Utilize IoT, and How?

Though the Internet of Things (IoT) can appear daunting and has often been shrouded in mystery, many hotels and other facilities are seeing the benefits of operating their properties with its help.

IoT is not nearly as complex as many would think. In general, physical objects are embedded with sensors that enable them to send data and receive data from other devices or systems. This is done via the internet or other networks and does not require human intervention. IoT devices then share the sensor data through an IoT gateway. This process allows a system to act on the data it receives, whether by sending out an alert, adjusting a setting on another device, or monitoring and recording the information for reporting and use at a later date.

By connecting various systems with the internet via these embedded sensors, properties have the ability to promote safety, limit interruptions or costly downtime, prevent equipment or property damage, improve efficiency, reduce operating costs, and protect guests and employees alike.

Solutions that allow hoteliers to manage and monitor all of their IoT-based systems, immediately prove beneficial by providing seamless communication between multiple systems and centralized control, and by streamlining operational efficiency, resulting in guest service improvement. Let’s review some of the benefits even one property can receive from these types of sensor application solutions.


With IoT door locks, guests can change rooms or extend their stays without having to visit the front desk. For inventory management, service requests can be generated to refill stock and then a notification can be sent when the order is completed.


IoT door locks also have the ability to send door ajar alerts to minimize security risks. Through the use of IoT housekeeping panic buttons, properties can protect their staff members by alerting security in the case of an emergency and accurately reporting their location.

Health and Safety

By making sure the property is meeting indoor air quality regulations, it can protect the health of both guests and staff members. Properties can also monitor water temperatures and ensure they are in the correct range to avoid bacteria growth or water contamination. By also monitoring the temperatures for areas like walk-in coolers and freezers, users can maintain proper food safety across the property and ensure health agency compliance. With HVAC system monitoring, they can also provide proper air quality and ventilation.

Predictive Maintenance

Equipment like compressors and pumps can be monitored to prevent failures and reduce downtime. By alerting staff where water may be present near electrical equipment or appliances, costly repairs can be avoided and more extensive damage can be prevented. The maintenance team can also be notified when to replace air filters to maintain air quality.

Cost Savings

By combining IoT door locks with IoT thermostats and motion sensors, properties can implement temperature controls and manage energy use. Additionally, by tracking high-value indoor assets with 24/7 on-demand location reporting, organizations can improve business efficiency and reduce operating costs. Further, with monitoring, the facility can optimize its HVAC system and reduce operating costs.

Why do I Need a Solution to Manage and Monitor IoT-based Systems and Where do I Start?

If you are thinking about upgrading your infrastructure, consider adding IoT-capable access points. The next step is to identify IoT technology that best aligns with your property’s current strategies.
IoT is one of the most influential technologies to affect the hospitality industry in many years. Solutions that provide a property with 24/7 relevant, on-demand reporting can’t help but improve business efficiency and reduce operating costs. Effective remote monitoring allows users to keep track of all aspects of their business from one system, so they can ensure their operations run smoothly and their people and assets are protected.

By using solutions like this, organizations are able to better manage their business, and better understand their guests. They operate more efficiently and accurately, and they are able to make dramatic improvements in guest service and loyalty.

To learn more about IoT Services that hotel Internet Services offer please fill out the form below or call 855-999-8110

Boardwalk Beach Hotel & Convention Center – Panama City Beach, Florida

Installation Spotlight


Located in Panama City Beach, Florida, Boardwalk Beach Hotel & Convention Center serves as an ideal getaway for families, groups and business travelers alike. In addition to featuring a range of experience-enhancing amenities such as a private beach, two swimming pools and even an onsite arcade, the property also caters to a wide range of events and business traveler needs with its 20,000 square feet of convention center space. Yet in striving to exceed every guest expectation, Boardwalk Beach Hotel recognizes the top priority that guests place on obtaining a fast, reliable and secure internet connection regardless of whether a guest is staying for business or leisure. With more and more guests seeking seamless connectivity for the streaming of personalized content, downloading and uploading files or for the holding of video conferences, property leadership significantly understands how the quality of their Wi-Fi service can play a critical role in maintaining both a positive reputation and competitive business.

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Following the destruction of its previous network from hurricane Michael, Boardwalk Beach Hotel set out to adopt a replacement. However, as guest expectations for a hotel’s Wi-Fi service capabilities continue to grow, the property identified a vital need to select a network solution that could fully accommodate the increased strain placed on today’s hotel internet networks. To guarantee only the highest level of guest satisfaction, Boardwalk Beach Hotel sought out a network provider with proven expertise in delivering high performance Wi-Fi and experience in overcoming common industry challenges such as spotty Wi-Fi signal coverage and dropped connections.

Ultimately, The Barfield selected HIS due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas. 

After vetting several competing providers and performing numerous site surveys, the hotel selected HIS as its preferred choice due to both the company’s years of dedicated expertise in hospitality-based network connectivity and its experience with serving the online needs of buildings featuring an older construction.

Significantly, Boardwalk Beach hotel was able to utilize HIS industry knowledge in designing a network infrastructure that could provide a strong enough Wi-Fi signal able to penetrate the property’s thick walls and nonetheless ensure fast and reliable coverage throughout all onsite locations. This not only includes Boardwalk Beach hotel’s guestrooms but also its onsite restaurants, two outdoor swimming pools, conference space and other public-facing areas. With HIS technician support, this was achieved via the installation of more than four miles of Ethernet cabling and the strategic deployment of Ruckus access points to eliminate any potential Wi-Fi dead spots that can frequently lead to drops in guest satisfaction.

“Providing our guests with fast and strong Wi-Fi connectivity was essential to creating a positive guest experience even before the onset of the pandemic, but now with so many travelers also relying on a fast and stable connection to work remotely, it has become all the more critical… It is crucial for hoteliers to identify and work with a provider with proven results to ensure the hotel’s Wi-Fi is meeting the latest guest expectations, and HIS has lived up to its excellent reputation. We not only experienced a seamless and swift installation process but can also attest to the company’s ability of providing high-speed connectivity regardless of where a guest may be located within the property..”
Woody Drobia

General Manager at Boardwalk Beach Hotel & Convention Center

In addition to HIS’ advanced technology and expertise, another factor in Boardwalk Beach Hotel’s decision to partner with the network provider is its ability to provide swift customer support. Available to both the hotel’s employees and guests is HIS’ 24/7 support services, staffed by some of the industry’s most experienced network professionals who can provide immediate assistance for a wide range of Wi-Fi troubleshooting and performance issues. This can include providing assistance for Wi-Fi card driver and SSID configuration, device Wi-Fi login difficulties and the setting up of virtual private networks (VPN).

Project Requirements

  • Implement a network able to overcome structural challenges in order to deliver fast and reliable connectivity throughout all onsite areas.
  • Ensure that any guest troubleshooting issues can be swiftly corrected before leading to a reduction in satisfaction rates.


  • Leverage HIS’ decades of hospitality-specific expertise to design a network solution capable of overcoming the presence of thick walls to ensure that guests are guaranteed a fast and seamless experience regardless of onsite location.
  • Provide guests with access to 24/7 HIS support for the fast resolution of virtually any network connectivity challenge.

What is WiFi 6 and Does Your Hotel Really Need to Upgrade?

By Gary Patrick, CEO of Hotel Internet Services 

With the online demands of hotel guests and their devices ever-increasing, hoteliers have constantly remained under pressure to maintain a watchful eye over their WiFi network capabilities so as not to risk any potential decrease in satisfaction or their property’s reputation. WiFi speed and quality has in fact become so crucial to the guest experience and a hotel’s ability to attract high booking rates that many hoteliers understandably jump at the next opportunity to upgrade their networks to the highest standard.

WiFi 6 is the latest standard in wireless network technology that promises to boost connectivity speeds and performance reliability even further.  Yet depending on a hotelier’s own knowledge and experience, it can also raise a number of worthwhile questions.

From understanding precisely what it is to determining if it is in the best interests for a hotel to make the upgrade, included in this latest HIS blog are the essential details that today’s hoteliers need to know over how WiFi 6 stands to impact their operations and guest expectations.

WiFi 6: A Crash Course for Hoteliers

Also known as 802.11ax, WiFi 6 was released in 2019 as a successor to 802.11ac (WiFi 5) and as a result of the skyrocketing increase in the number of devices connected to a single network in buildings around the world. When compared to WiFi 5’s capacity, WiFi 6 offers the ability to accommodate more than four times the number of devices. Its speeds can also outperform WiFi 5’s maximum of 6.9 Gbps by as much as 9.6 Gbps.

With the now widespread prevalence of smart technology-based amenities and systems in hotels, each requiring their own fair share of network resources, these enhanced capabilities are why so many properties are seriously considering making the switch to networks featuring WiFi 6 enabled-technology.

How to Determine if WiFi 6 is Worth the Investment

Despite its growing popularity, one common question on the minds of hoteliers can often be whether such enhanced speeds and network abilities are really that noticeable from either a guest’s perspective or from an operational standpoint. The first factor to consider is that for many guests, WiFi 6’s performance enhancements really do not provide much of a difference over those of WiFi 5. For those seeking to simply connect personal devices within guestrooms at an average-sized hotel, WiFi 5’s abilities should still prove sufficient in meeting guest expectations for fast speeds and reliable connections.
Where the new standard’s features stand to provide the most benefit is for high-capacity environments such as a hotel’s convention spaces, where thousands of devices may simultaneously be attempting to maintain an online connection using the same router and access points. Thanks to its faster speeds and ability to accommodate a multitude of devices, WiFi 6 is credited with finally eliminating the connectivity challenges that have plagued conferences and other events for years- from snail pace browser and downloading speeds to continuously dropped connections or no simply connectivity at all.
WiFi 6 is therefore ideal for properties featuring large areas with highly congested traffic. This can not only include hotels that host conferences, but also those that cater to weddings, business meetings and birthday celebrations to name a few examples. Properties currently experiencing performance issues for their events should seriously consider investing in an upgrade as soon as possible.

For back-of-house operations, WiFi 6 can also prove invaluable for dramatically increasing the download and upload speeds of a wide range of applications and services that are required to share the same local-based network. Ultimately, the decision on whether to make the upgrade should rest on how many devices a hotelier expects will be connected to their network. Properties should always work with a trusted network provider to determine if their specific circumstances require an upgrade or if their existing WiFi 5-based service still proves to be sufficient.

Ensuring a Successful WiFi 6 Rollout

As with any internet-based technology, the benefits of WiFi 6 can never be realized if the underlying network design and installation plan does not meet the standard’s requirements. If inadequately designed, a hotel’s internet line will simply act as a bottleneck that erases any performance enhancements WiFi 6 is intended to provide. To sidestep needless complications and expense, a full site survey of a property’s network is always recommended as the first step. By selecting an experienced and reliable provider to perform the survey, properties can determine if existing access points are able to provide the correct WiFi 6-enabled coverage for their various onsite areas. Network providers can also offer guidance and assistance to ensure that back-of-house systems and devices are WiFi 6 compatible. Foregoing this step may otherwise result in such systems and devices receiving WiFi 5 performance quality as if WiFi 6 was never installed.

The Inevitability of Wi-Fi 6 Connectivity

Regardless of its impact on a hotel’s various service areas and departments, what remains clear is that eventually WiFi 6 will become the universal standard not just for hotels, but for other businesses and homes across the world. Leading up to this and in addition to its benefits over WiFi 5 is the ongoing microchip shortage, with network hardware providers prioritizing the availability of resources almost exclusively towards creating WiFi 6 compatible components. If this wasn’t enough to compel hoteliers into making an upgrade, WiFi 6 is also widely known as the highest standard by today’s consumers, with guests that value high performance connectivity potentially basing their booking decisions on its availability. This is despite the fact that many guests may not know the exact difference between the older and newer standard, and even though they may not be able to see any observable improvement in performance. Simply promoting WiFi 6 as an available service can enhance a property’s suitability in the minds of guests when they compare their booking options and note that some hotels are WiFi 6 enabled while others are not. This understandably can result in hoteliers adopting the standard simply to stay competitive with other nearby properties.
However, what should be apparent now is that the need for WiFi 6 and the timing of its adoption will continue to vary by property for at least the relatively near future. Ultimately, hoteliers should always seek out advice from reputable industry network professionals on what their connectivity needs are and whether any enhancements are necessary or even worthwhile. Doing so will not only ensure that they can continue to meet guest expectations while maintaining a seamless flow of operations, it can also significantly mean the avoiding of time-consuming headaches and costly expenses which at this point in time, may not even be necessary in meeting a hotel’s current online demands.

HITEC TV: Guest Room Technology – Wi-Fi and So Much More


Guest room technology used to include the phone, the remote and the television. If you were lucky, you would get a cool bedside alarm clock that would work with your iPod. Today, guest room technology has come a long way. Hotel guests are using more bandwidth during their stay and now streaming services are top of mind. Watch 3 guest room tech leaders discuss streaming tech, casting solutions as well as how Wi-Fi will become even more important. The panelists for this session are: Tammy Estes, Chief Product Officer from Nomadix, Inc., Trevor Dowswell, Chief Technology Officer of Hotel Internet Services and David Heckaman, Vice President of Product Strategy at Cloud5 Communications.

Related Event

HITEC Dallas 2021

Kay Bailey Hutchison Convention Center Dallas — Dallas, TX United States

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Hotel Internet Services Demonstrates the Latest Guest Connectivity, Personalization and Contactless Service Trends That are Key to Hotel Recovery at HITEC 2021

Hotel internet connection

Hospitality’s leading provider of Wi-Fi and IoT-based technology to showcase how hoteliers can simultaneously and affordably meet guest expectations for High-speed internet, customized in-room entertainment and germ-free service.

CLEARWATER, Fla.  Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is honored to serve as an official exhibitor at this year’s HITEC where it will be offering live demonstrations of the newest innovations set to play a vital role in a hotel’s ability to regain the business and confidence of their guests. From September 28-30, 2021, those visiting HIS HITEC booth #1801 can find out how more recent advances in Wi-Fi network and comprehensive in-room service technology can provide today’s guests with the seamless, safe and personalized experience they now expect while maximizing hotel revenue-earning potential. Hoteliers can also gain vital insight into the latest guest entertainment technology trends by tuning into HIS on HITEC TV, an initiative by HFTP, Hospitality Upgrade and Hospitality Net that adds a new dimension to the event and that ensures more industry professionals can stay informed over the newest industry updates.