GuestCast Named In-room Entertainment Solution of the Year

GuestCast Named In-room Entertainment Solution of the Year by 2023 TravelTech Breakthrough Awards

Innovative content streaming solution purpose-built for hotels earns recognition for addressing guest demands for a user-friendly, instantly personalized and secure in-room entertainment experience.
CLEARWATER, Fla. — May 16, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is today proud to announce its winning of a TravelTech Breakthrough Award for its GuestCast streaming solution. With more than 1,250 organizations nominated for this year’s Awards, GuestCast’s cutting-edge design and features ensured its place as the winner of the in-room entertainment solution of the year category, representing the industry’s latest capabilities in addressing the modern content viewing preferences of today’s hotel guests.
Key to GuestCast being selected over competing solutions is its ability to ensure effortless and straightforward interaction, even for first-time users or for guests who are unfamiliar with content casting technology. In contrast to other platforms that often require guests to complete a series of complicated steps to connect their personal devices to a guestroom TV, GuestCast’s device-pairing process is as easy as scanning a QR code and sidesteps the risk of guests experiencing frustration. With hotels frequently catering to guests traveling from around the world, GuestCast’s instant compatibility with thousands of mobile streaming apps also ensures that each guest can personalize viewing experiences in line with their unique preferences.

“The hospitality industry has struggled to keep pace with evolving guest expectations when it comes to in-room entertainment, so we are absolutely thrilled that our peers recognize the tremendous value and potential that GuestCast represents in fully addressing this service gap,” said Gary Patrick, CEO of Hotel Internet Services.”GuestCast’s industry-leading capabilities are the result of countless hours of research and development performed to devise a solution that mirrors the personalization and ease-of-use guests encounter when streaming at home. We are very proud of the hard work and commitment of our team members in creating a solution that lives up to modern guest standards, especially as more travelers weigh booking decisions on the ability to easily and securely access their own content streaming subscriptions.”

As a solution engineered specifically for the hotel guestroom, GuestCast ensures confidence and trust with using the platform by incorporating enhanced security measures. This includes eliminating concerns over the potential theft of usernames and passwords, as well as advanced device isolation capabilities that prevent guests from inadvertently casting content to TVs located in other guestrooms. To ensure a seamless adoption process and hassle-free device management, GuestCast is also compatible with virtually any television model and internet network in use by today’s hotels.

Yet another unique advantage provided by GuestCast is its high-value Analytics Dashboard. Via a single interface, hoteliers can leverage the dashboard to monitor individual device health in order to ensure consistent high-performance quality. The GuestCast Analytics Dashboard also offers actionable real-time insight into devise usage trends, allowing hotel businesses to gauge the success rate of in-room entertainment strategies. Hoteliers can even leverage the Dashboard to monitor WiFi service quality for each guestroom, ensuring that any performance issues are quickly identified and resolved before guest experiences are affected.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email


Contact us for more information. Fill out the form below or call us at 855-909-3711.

Hotel Internet Services Earns RUCKUS Elite Partner Status

Leading hospitality connectivity solutions provider gains top tier status demonstrating completion of enhanced training and experience with leveraging the latest capabilities in internet access technology.
CLEARWATER, Fla. — May 16, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today honored to announce its entry into the RUCKUS Ready Partner Program as an Elite member. A three-tier program created by CommScope, HIS with its Elite status is the highest level a solutions provider can earn and demonstrates the company’s extensive knowledge and experience with utilizing the industry’s most recent advances in network technology.
In order to earn Elite status, companies must first establish that they have a firm grasp on the portfolio of RUCKUS network solutions and how each technology can be leveraged to provide optimal results for customers and their end-users. After completing intensive training, companies seeking Elite membership must demonstrate a consistent ability to design, deploy, configure, manage, optimize and troubleshoot both wired and wireless Ruckus solutions. As an official partner, HIS technicians can also continue to benefit from world-class training offered by RUCKUS that ensures a high level of expertise is maintained and that results obtained for customers continue to reflect the industry’s latest standards.

“Hotel Internet Services has served as one of our longest standing partners and fully merits earning its RUCKUS Elite Partner status,” said Steven Bronken, Head of Global Hospitality, Hospitality Solutions at Ruckus Networks. “The level of expertise and knowledge that the company continues to demonstrate with RUCKUS technology is truly exceptional, and we look forward to seeing more great results from HIS in serving the connectivity needs of its hotel industry customers.”

With a widespread increase in the adoption of IoT-based technologies throughout the hospitality industry, HIS and its extensive relationship with CommScope also includes serving as an official provider of the RUCKUS IoT Suite. Serving as a single robust network capable of accommodating the online needs of a multitude of smart devices, the RUCKUS IoT Suite ensures each connected solution receives the necessary network resources to function at optimal performance. From a single user-friendly interface, businesses equipped with the RUCKUS IoT Suite can also effortlessly monitor and manage the performance of devices while eliminating the risk of creating operational silos that reduce efficiency and the quality of guest experiences.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email


Contact us for more information. Fill out the form below or call us at 855-550-1214.

Hotel Internet Services Marks 20 Years of Serving Business Connectivity Needs With Renewed Focus on Advancing Innovation in Online-based Technology

Hotel Internet Services Marks 20 Years of Serving Business Connectivity Needs With Renewed Focus on Advancing Innovation in Online-based Technology.

CLEARWATER, Fla. — February 21, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today pleased to commemorate its 20th year anniversary of serving the online connectivity needs of businesses specializing in hotel, multi-family, senior living and student housing markets. From its headquarters in Clearwater, Florida, HIS since its founding has risen to earn an industry-leading reputation for exceptional service and providing access to the latest online-based technologies, two key areas where the provider continues to focus its efforts in order to deliver ever-improved results and enhanced profitability for its customers located around the world.

With seamless internet access now crucial from both an operational and guest satisfaction standpoint, Hotel Internet Services continues to be identified as the network solutions provider of choice by countless major hotel brands and independent properties alike. Able to consistently deliver fast speeds, advanced online security and reliable WiFi signal quality, this includes earning the designation as an approved solutions provider for Radisson Hotels, Choice Hotels, Highgate Hotels, Graduate Hotels, and many others.

“From managing multi-family and hotel departments and services to addressing resident and guest expectations for free WiFi and content streaming capabilities, enhanced connectivity is now a critical element that businesses need to get right if they wish to run a reputable and profitable operation,” said Gary Patrick, CEO of Hotel Internet Services. “At HIS, our impressive company growth continues to demonstrate the exceptional results we deliver in meeting these vital customer needs regardless of business type or size. As we continue to expand and evolve our offerings in line with the latest market trends, we look forward to providing more industry businesses with the advanced tools required to succeed in today’s hyper-connected world.”

Launched in 2003 by co-founders Gary Patrick and Steve Dobbe, HIS has since rapidly grown to boast a market-leading presence in all 50 US states in addition to operating within several key regional markets around the world. As a trusted source of robust hospitality-based network design, HIS technology and expertise is currently credited with providing seamless WiFi connectivity for over half a million guestrooms.

As an end-to-end provider of online-based technologies, HIS also provides industry businesses with access to GuestCast, a cutting-edge streaming platform designed for hotel environments and other public spaces. With its unmatched expertise in network design, HIS further provides businesses with essential guidance and the necessary infrastructure required to ensure the success of IoT strategies. This includes serving as an official provider of the RUCKUS IoT Suite, a robust single network designed to manage and accommodate the online needs of smart technology devices. With building safety continuing to be a top industry priority, HIS also provides its customers to access to the latest in surveillance camera technology in order to ensure that no potential security risk is ever overlooked.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email


Contact us for more information. Fill out the form below or call us at 855-550-1214.

Hotel WiFi Networks 101: Understanding the Ins and Outs of How to Deliver an Exceptional Online Guest Experience

best wifi solutions for hotels

Ask any guest which is the most important hotel amenity and there’s a high chance that they’ll say it’s access to a property’s WiFi network. In fact, at least 80 percent of Americans now say they can’t live without WiFi while on vacation. 

Yet WiFi connectivity is something that typically represents a love/hate relationship for today’s hotels- they know that it is absolutely crucial for both guest needs and business operations. But at the same time, providing suitable service seemingly continues to be beyond the reach of many properties. Countless guest reviews speak to this ongoing challenge, with issues such as slow internet speed or dropped connections frequently upending an otherwise enjoyable and hassle-free stay.

To avoid taking a hit to their reputations and bringing operations to a grinding halt, hoteliers across the hotel industry understandably continue to search for answers on how they can finally bring an end to their WiFi network issues to increase customer satisfaction. This has only become more crucial as hoteliers encounter more and more guests expecting high network security and fast internet speed for online activities such as in-room entertainment.               

To make things a little easier, we’ve compiled the industry’s best practices and recommendations that have already enabled multiple properties to experience success with updating their hotel WiFi networks to address the latest standards and requirements. Using these guidelines, your hotel business can now also be among those properties able to deliver a fast, reliable, and secure online connection that today’s guests now widely expect.

Don’t Overlook the Importance of Performing a Site Survey  

Before rushing into purchasing the latest and greatest in wireless network technology, hoteliers will serve their interests and those of their guests best by first carrying out a network site survey. Hospitality industry professionals can often make the mistake of believing that the answer to slow speeds and dropped connections is simply to purchase more powerful hardware, but this isn’t always the case. 

Often and in the best case scenario, this may result in simply making costly hardware purchases with little to show in the way of positive results if specific underlying issues aren’t first identified and addressed. Worse still, implementing new and more powerful equipment without considering how it may affect overall network infrastructure can lead to signal disruption and an even less reliable online connection.

To avoid these potentially costly risks, hoteliers should always work with a network solutions provider that makes it a point to first begin any project by performing a no-obligation site survey. A survey can importantly uncover the exact reason why certain hotel areas are experiencing sub-standard internet connectivity, which can include anything from ineffective hotel WiFi access points or a lack of sufficient cabling to WiFi routers that are unable to handle large volumes of online traffic.

Key to identifying and resolving these sorts of issues is working with a solution provider that can offer complete transparency and an accurate assessment of upgrade project needs. Reputable providers can achieve this using a building’s schematics and heat maps that offer an easy-to-understand visual representation of network problem areas requiring adjustment. Using this information, hoteliers together with their providers, can identify the precise equipment needed to ensure fast speeds and service reliability, with the goal being never anything more or less. 

Identifying the Right Network Equipment for Hotel Environments

Regardless of the type of hotel, two commonly shared factors when it comes to guest WiFi are      that property networks often need to support a multitude of devices while providing reliable service for a wide coverage area. This significantly means that hoteliers need to adopt network hardware that is specifically designed for such requirements:

Network Router     

For the less technologically inclined, a network router serves as the lifeline that extends internet connectivity to guest devices and a property’s various systems. It is what ensures the transfer of data which ultimately dictates whether guests and hotel staff experience a fast connection. 

With this in mind, hoteliers should avoid falling into the trap of purchasing routers designed predominately for residential use. Such routers may be able to provide a fast enough connection for consumer homes, but when faced with countless devices seeking internet connectivity, can easily become overwhelmed with the inevitable result of snail-paced speeds and frustrated guests. 

Hoteliers should therefore be on the lookout for routers that are specifically designed for commercial, or hospitality use, and that can offer a sufficient amount of bandwidth to simultaneously accommodate a wide range of guest devices and property systems. While the price tag may be higher than residential router options, a commercial-grade router will ultimately save hoteliers from needless hassle and future expenses while safeguarding reputations from poor WiFi quality reviews.

best wifi solutions for hotels1

Having a high-performance router does little good if a WiFi signal is unable to reach guests or property devices with adequate internet service quality. This is where access point solutions come in. An access point serves to disperse a network’s WiFi signal throughout a building and ensure a sufficiently strong enough signal to provide fast and reliable online connectivity. Hotels typically require several access points spread out over the property in order to provide full onsite service coverage. 

Traditionally, hoteliers would install access points within guestroom hallways as a cost-effective means to provide a WiFi signal for several rooms. But with today’s guests traveling with more and more devices that frequently feature low-powered antennas, this approach now often leads to the slow speeds and dropped connections that guests routinely complain about. 

Hoteliers instead should look to installing access points within guestrooms, preventing obstacles such as thick walls from disrupting signal strength while reducing the number of devices seeking a connection from the same access point. Using advanced access points such as those designed by Ruckus, hoteliers don’t necessarily have to install one for each and every hotel room.      

Alternatively, by working with an experienced network solutions provider, hoteliers can strategically deploy guestroom access points to provide coverage for other rooms within close proximity. This notably brings down the cost of installation while still ensuring that guest devices receive a high-quality WiFi signal. 

Wireless LAN Controller     

These devices are used to manage and monitor a property’s multiple access points that are spread throughout the premises. A wireless LAN controller is a centralized component that connects access points to a hotel’s network. It works to amplify a network’s signal and ensure that it reaches even devices that are at the edge of a property’s coverage area. 

Wireless LAN controllers importantly eliminate challenges that come with trying to manage a multitude of access points. Each access point is individually configured and access points are unable to communicate directly with one another, which can lead to unstable network environment conditions. With a wireless LAN controller, hoteliers can sidestep such issues and continuously maintain both efficient and simplified network management. Ruckus-designed wireless LAN controllers can be ideal for large hotel environments, with the Virtual SmartZone, for example, able to support as many as 6,000 access points.   

Network Switches

Likewise forming a core component of a hotel’s internet infrastructure are network switches which are responsible for transmitting data packets to and from devices and a property’s network. This can include access points, computers, and printers, to name some examples. With a switch typically dedicated to the transferring of data packets only for devices that are directly connected to it, hoteliers can ensure that such devices receive improved online internet connection efficiency and potential network throughput. 

Properties have two options when it comes to installing switches: one is unmanaged switches and the other is managed switches. Unmanaged switches provide the benefit of plug-and-play, with no need to make any configurations beforehand. For hotels, however, managed switches are typically the preferred solution of choice. 

This is because managed switches allow hoteliers to adjust individual ports to different settings. Properties can also gain enhanced control over how data travels across their network and who has access to it, providing opportunities to further increase both network efficiency and security. 

Protecting Your Hotel Network and Guests From Growing Cybersecurity Risks

As businesses that host a wealth of sensitive data such as credit card and bank account information, hotels are unfortunately a prime target for many hackers seeking to make an easy buck. Each year seems to bring more and more instances of cyber-attacks on hotels, which not only costs businesses a significant amount of revenue but can also lead to potential liability and damage to business reputations.  Amongst hotel guests themselves, as many as 90 percent are in fact concerned over a hotel’s ability to protect their data and keep their devices safe from cyber risks. 

Critical to a successful hotel network, therefore, is having the necessary technology and measures in place that can provide full protection against both old and new hacker strategies. Coming back to the deployment of a modern network gateway solution, hoteliers can now adopt a range of enhanced security abilities that stand between property or guest devices and the internet service coming from the outside world. For example, a gateway can come with features such as automatically evaluating the type of internet traffic that comes and goes through a network. Able to reference such traffic against several databases, it can then determine if a specific type of traffic poses a security risk and can block the activity before any damage is done. 

A hotel’s WiFi access points also play a significant role in whether a network is appropriately secured. If left unprotected, an open access point can essentially let virtually anyone gain access to a property’s network, whether they are authorized or not and regardless of what their intentions may be. 

Have a Plan for Ever-increasing Hotel & Guest WiFi Needs

If one thing is certain about hotel wireless networks, it’s that demands for more online resources such as bandwidth are only set to increase as guests bring more devices and as additional hotel systems/devices go online. This trend has only grown with hotels adopting IoT-based solutions such as smart thermostats, lights, or motion sensors- each requiring a fast and stable online connection in order to properly function. If a hotel fails to take such issues into account, they will likely find that their networks soon become outdated and constantly in need of costly hardware replacement.

To sidestep such concerns, hoteliers are strongly advised to adopt scalable network technologies that can adjust and be built upon as online property or guest needs change. Properties should work closely with an experienced hotel network provider that can create a tiered network hierarchy design. 

This notably simplifies the ability to scale network hardware requirements for both current and future needs, as well as implement any additional redundancies in order to continue ensuring a stable and seamless online experience. Crucially, a scalable wireless network allows hoteliers to adjust bandwidth levels or extend coverage to new onsite areas without requiring extensive hardware replacement.      

Gaining an Edge With Managed WiFi

With all of the above sections in mind, it’s clear that successfully designing and managing a high-performance and secure WiFi network can be complicated and can easily consume an excessive amount of hotel staff time. Fortunately, hoteliers can gain some much-needed support by partnering with a WiFi network provider that offers managed WiFi services. 

Managed WiFi significantly takes away the hassle of daily network monitoring and configuration and instead places such tasks on the shoulders of a provider’s expert technicians. Often without even requiring an onsite visit, a provider’s technicians can remotely configure the amount of bandwidth made available or can make setting adjustments to conform with specific needs such as the hosting of an upcoming business meeting or conference. They can assist with creating customized login pages if desired.

Advantages of a Managed WiFi Service

A key advantage of a managed WiFi service is that hoteliers gain constant 24/7 monitoring of their network’s real-time health by industry professionals. Should an issue suddenly arise that impacts performance, managed WiFi technicians can swiftly identify the root cause and implement corrective measures, often without involving onsite staff and before a dip in guest satisfaction rates is experienced. 

Managed WiFi can also prove highly valuable in adding an extra layer of protection against cyber security risks. Ever-vigilant provider technicians while monitoring overall network health, also keep an active lookout for any suspicious activity that may indicate a cyber-attack. Critically and by identifying such threats in a timely manner, managed WiFi service personnel can implement an effective response before hackers have any opportunity to steal information or otherwise cause damage to hotel systems and guest devices.  

Contact Us Today!

Is your hotel business ready to make WiFi network management a breeze and in line with modern guest expectations? Here at Hotel Internet Services, we have the best WiFi solution for hotels. Contact us today and discover what it really means to provide your hotel guests with fast, reliable, and always secure internet access.    

Learn more about:

  • State-of-the-art Ruckus Wi-Fi Equipment
  • ​​24x7Guest Support and Equipment Monitoring
  • Wi-Fi Backend Dashboard & Property Analytics
  • Security Systems
  • Low Voltage Cabling
  • High-speed Bandwidth Lines
  • IoT (Panic Buttons, Leak Sensors, HVAC, Lighting and more…)

Graduate Hotels Case Study

Graduate Hotels Case Study

Installation Spotlight


Graduate Hotels serves as a collection of properties located in renowned college towns across the United States. With each of its locations operating as a hand-crafted boutique hotel, Graduate Hotels sets out to provide its guests with an opportunity to immerse themselves in the local culture and charm of the nearby university. Seeking to ensure maximum guest comfort and satisfaction, enticing amenities frequently offered at Graduate Hotels locations include onsite dining, fitness centers and a range of entertaining activities such as Topgolf. Yet with a guest demographic that is typically technologically-savvy, Graduate Hotels recognizes the importance of catering to modern lifestyle behaviors such as ensuring reliable internet access.

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In catering to guests that are often alumni, students or visiting family members, Graduate Hotels identified providing a high quality WiFi service as a priority in maintaining high satisfaction rates. This was due to many guests seeking a stable high-performance connection for entertainment, work, study or for staying in touch with family and friends. Vital to running a successful and profitable hotel business would therefore require partnering with a reputable network solutions provider with proven experience in offering online connectivity for hospitality-based environments.

The decision to select HIS to upgrade the networks of several Graduate Hotels properties came from the brand recognizing HIS as a leading expert in WiFi technology for the hospitality market. With its years of dedicated experience and access to the latest in network technology including advanced Ruckus access points, HIS has established an industry-wide reputation in being able to ensure strong WiFi signal coverage over a wide area that can effortlessly accommodate a multitude of guest devices. Graduate Hotels locations able to provide guests with first-rate online connectivity by partnering with HIS include:
• Graduate Annapolis
• Graduate Athens
• Graduate Chapel Hill
• Graduate Cincinnati
• Graduate Columbia
• Graduate Eugene
• Graduate Lincoln
• Graduate Madison
• Graduate Minneapolis

“A WiFi service that can be counted on to be fast and easily accessible is one of the first and most pressing demands made by today’s hotel guests, making it essential for us to work with a provider such as HIS that can ensure we meet this expectation fully and consistently… Throughout each installation at our hotels, HIS has proven that they have the knowledge, technology, and support services necessary to provide for a seamless upgrade that will continue to deliver high-quality experiences for virtually any type of online guest need.”
Benjamin Heiland

Vice President, Hotel Technology at Graduate Hotels

In addition to providing Graduate Hotels with the industry’s highest standard in internet connectivity, HIS will further equip property staff and guests with access to its 24/7 support services. By making its expert representatives readily available, HIS can ensure that any network performance or troubleshooting issues are swiftly identified and addressed before satisfaction rates are negatively impacted. This includes the ability to provide assistance with setting up VPN connections, overcoming login difficulties and many other types of troubleshooting issues that can frequently arise.

Project Requirements

  • Upgrade WiFi network performance at multiple Graduate Hotels locations in order to ensure brand alignment with modern guest connectivity expectations.

  • Provide responsive and effective support in the event of a network performance issue.


  • Leverage HIS expertise and access to advanced technology in order to deploy network upgrades capable of ensuring fast speeds and reliability regardless of the number of connected guests.

  • Provide hotel guests and staff with access to 24/7 HIS support in order to swiftly resolve any issue that may arise.

7 Things Hoteliers Need to Know About Camera Surveillance Systems

Camera Surveillance Systems

Whether you own a hotel or resort, apartment or condos, restaurants and bars, or anything else in the hospitality industry, there’s a lot on your plate on a daily basis. You have to think about a lot of things – is your staff treating the guests appropriately, are rooms being turned over in a thorough and timely fashion, is the hotel WiFi strong and safe – the list goes on.

In addition to all of these concerns, you also have to consider the safety of your guests as well as your staff and property. Hiring security officers to monitor your building is not enough, especially if the hotel is spread over a large area. Even under the watchful eye of security personnel and other staff members, it’s nearly impossible to monitor every area at once.

This is where security cameras or video surveillance comes in. A security system comprised of indoor and outdoor cameras, motion detectors, and interconnected alarms can protect your business interests, and allow your guests to feel safe and secure while on your property.

How Security Cameras Can Benefit Your Hotel

Placing security cameras strategically in the following areas of your hotel has several benefits:

  • Delivery entrances
  • Parking lots
  • Lobbies
  • Outdoor corridors
  • Kitchens
  • Bar areas
  • Restaurants
  • Meeting areas
  • Gyms
  • Pools  
  • Stockrooms
  • Hallways

First of all, visible video surveillance in public areas, like the hallway and the parking lot, gives your guests peace of mind. It lets them know that you value their security, which goes a long way in enhancing the customer experience. Surveillance of restricted areas – like stockrooms and offices – will also help ensure that unauthorized staff members and guests are kept out.

Secondly, it allows you to keep an eye on your employees to make sure they are providing quality service at all times. You can also look out for any potential employee theft. 

But monitoring your guests and employees is not the only benefit of installing a camera security system. If you’re considering getting video surveillance for your hotel, here are 5 highly-convincing reasons to take the plunge:

Catch Security Threats and Criminals, Both Onsite and Offsite

A security camera records footage inside your hotel building as well as around the premises. Good quality cameras are able to record 24/7. Plus, many cameras today come with built-in motion detection sensors that activate the entire security system at the slightest movement.

Strategically placed cameras – whether Internet Protocol (IP) or Analog (like CCTV) – are instrumental for stakeholders in the hospitality industry to reduce risk and help prevent crime.

One of the many factors that influence tourists’ decisions on which hotel to stay at during their visit, is the extent of criminal activity in and around a particular hotel. And it’s a well-known “secret” that the hotel industry is extremely susceptible to criminal activities against hotel guests.

In the recent past, news broke that more than $100,000 worth of jewelry was stolen when burglars held a few people at gunpoint at a hotel in downtown Los Angeles. There was another instance where multiple guests staying at a luxury hotel in Atlanta had their belongings stolen while they were sound asleep in their rooms.

What do you think these guests might have said about their experiences in their Yelp or Tripadvisor reviews? Nothing good, that’s for sure. 

High-quality surveillance cameras can reduce this risk to a significant degree by defending your property, inside and outside its walls. You will be able to spot intruders, vandals, and thieves easily, as well as any crime committed by your employees or guests. Human ability only goes so far. If you want maximum security, it’s time to install a 24/7 monitoring security camera system rather than rely on security guards alone and/or faith in other people.

Preserve Your Hotel’s Supply Chain

Many hotels and motels have struggled with preserving their business continuity in the post-pandemic world, with supply chain disruptions being the biggest challenge. A disruption in your hotel’s supply chain means your day-to-day operations will suffer; imagine not getting towels, soap dispensers, bed sheets, kitchen supplies, and a thousand other things on time.

But what does your supply chain have to do with security cameras? Video surveillance can help you ensure the supplies and goods that arrive at your hotel are in good condition, detecting damaged or open boxes and providing automated detection of any issues in logistics. Cameras can also alert your staff of incoming shipments and any potential blockages for inbound/outbound vehicles that could delay delivery schedules.

Avoid or Settle Lawsuits Before They Are Even Filed

Footage from surveillance cameras can act as critical evidence in legal situations. For example, in incidents involving employee or guest violence on-premises, witnesses may have multiple accounts. But video evidence will help you disprove false claims and substantiate the truth.

Keep in mind that footage from HD security cameras is a complex matter when it comes to the law, especially when it’s the footage of you surveilling your employees. You have to balance your business interests with your employees’ expectations of privacy. 

Reduce Insurance Payments

Some new hotel entrepreneurs or managers may not know this, but showing your insurance company that your property is under constant video surveillance can help lower your insurance premiums.

Depending on your insurance company, they may offer discounts based on safety upgrades to a building, such as the installation of impact-resistant roofing. And since a professional monitoring system with indoor cameras and outdoor cameras reduces the risk of burglary, some insurance companies may offer a discount on their premiums. (Make sure to double-check with your provider if they offer a discount and what surveillance system is needed) 

Deliver Superior Guest Experience

While guest safety is of paramount importance in a hotel, it need not come at the cost of the guest experience. Both can go hand in hand when discreetly placed security cameras are used on the premises. When reliable and advanced security systems are in place, it gets easier to deliver a more satisfying experience and a thoroughly enjoyable stay to the guests.

Security cameras are undoubtedly far less intrusive than hiring well-equipped security guards. Guests do not get distracted or feel concerned when security cameras are quietly doing the job to assist in their protection. Moreover, surveillance systems are significantly more cost-effective than hiring an elaborate security team.

When guests know that the hotel is committed to their security and protection and has invested in state-of-the-art video security, it demonstrates the hotel management’s dedication to guest safety and high-quality guest experience. Camera surveillance systems using the latest technology and other security measures help strengthen the level of customer trust that some hotels that do not have these systems may not be able to achieve.

Choose the Right CCTV Camera System for Your Hotel Security

CCTV cameras are the most popular type of video surveillance system, but it might be tricky to choose the right one for your building. There is a wide range of IC Realtime CCTV cameras on the market, with varying features and functions. Here are a few:


Bullet CCTV Cameras

These are the most commonly found cameras in business establishments, identified by their long, cylindrical shape. If you want to record quality pictures and videos, and also send out a clear message to passersby that your hotel premises are under surveillance, bullet cameras are an excellent option.

Dome CCTV Cameras

You may have seen these cameras sit in a dome-shaped casing, which is where they get their name from. This dome shape is resistant to touch and tampering so vandals can’t interfere with the camera easily. They have an unobtrusive design, which means they are easy to fit almost everywhere.

The biggest advantage of dome CCTV design is that passersby can’t determine which direction the camera is facing. Some models are equipped with a speed feature that allows you to move the camera and zoom in, tilt or pan around. Ideal for both outdoor and indoor use, these cameras can be placed in a strategic location on the ceiling to cover all angles of any room.

Turret Cameras

If you’re looking for a reliable and affordable camera surveillance system, turret cameras are an excellent option. Thanks to their flexible design, they can be installed in a variety of locations – either indoors or outdoors. And because they’re so compact, they’re less likely to attract attention than larger camera types. These cameras transmit images to a viewing device or recorder, making them ideal for security purposes, and are a great choice for businesses in the hospitality industry.


Network/IP CCTV Cameras

Internet Protocol (IP) or network CCTV cameras share live footage across the internet so you can easily access the recording from anywhere. To make the online feed reliable, the bandwidth of the video is compressed. Archive recording is stored on secure software or network video recorders (NVRs) for later access.

If you are often away from the hotel or don’t visit the site much, an IP CCTV camera will allow you to still keep an eye on everything from your smartphone or laptop.

High-Definition Advanced Video System CCTV Cameras

If you want stronger surveillance for your hotel, they allow you to zoom in on details and capture crystal-clear pictures, which is why they are commonly used in banks and casinos. Depending on your budget, you can choose models delivering resolutions from 1080p to 12mp. You will never have to worry about distorted or grainy recording in case you need the footage for a legal situation or criminal investigation.

Camera Intelligence

Fire Detection

As a hotelier, keeping your guests safe is a big part of the job. Installing cameras with fire detection can be used to constantly monitor specified areas in real-time. If a fire is detected based on the video footage, an alarm image will be sent to an administrator. They will then be able to confirm if this is a real emergency.

Perimeter Protection

Having an extra layer of security around the perimeters of a hotel will help ensure guest safety and experience. One of the most important aspects of perimeter security is having reliable cameras that can operate under all conditions. This includes being able to see clearly at night and in bad weather, as well as overcoming any visual obstructions.

Need a CCTV Security System For Your Hotel, Motel, or Multi-Dwelling Property? Hotel Internet Services is Here to Help

Camera surveillance systems offer numerous benefits over traditional security measures, along with opportunities to improve the effectiveness of your operations and even save money in the long run.

At Hotel Internet Services, we have over two decades of experience in helping the hospitality industry across the US as well as Canada and Mexico with all their security needs. Our expert professionals can come to your property and help you choose a complete security system to meet your building’s exact needs. We specialize in customized solutions for hotels of every size.

Whether you need a wireless security system, outdoor security camera system, battery-powered security camera system, or the latest surveillance technology with smart features, we have got you covered. Our technicians can install and support a variety of wireless and wired surveillance systems. To learn more, please call us at 855-999-8110 or write to us online.

The Future Is Now: Trevor Dowswell Of Hotel Internet Services On How Their Technological Innovation Will Shake Up The Tech Scene

An Interview With Fotis Georgiadis
If you’re still alive, it means that you’ve been more right than wrong. If something feels off or doesn’t seem like the right decision, it’s likely you’re right and it probably is off and it probably isn’t the right decision. Don’t place implicit trust in another just because they’ve been doing something longer than you have. Tenure doesn’t always equal competence, so you have to find a balance between trusting others and trusting yourself.

As a part of our series about cutting-edge technological breakthroughs, I had the pleasure of interviewing Trevor Dowswell.

For the past seven years, Trevor Dowswell has been the Chief Technology Officer at Hotel Internet Services, a multi-national enterprise networking and software development company. He directly oversees all product architecture and technology adoption and implementation for the company.

Trevor is a specialist in the architecture and configuration of converged, large-enterprise wired and wireless networks. He is a Cisco-certified engineer who has personally directed the installation of hundreds of public access WiFi networks, as well as large-scale video-on-demand and IPTV systems.

Additionally, he is a specialist in public access and hospitality authentication systems and network security, a web designer and Ruby developer, and has years of experience in top tier support, troubleshooting obscure issues with advanced and complex networks.

On top of his technical experience, Trevor is a published writer and editor, and previous to his involvement in the tech industry, worked extensively in marketing, live audio/visual, and the motion picture industry. He uses this textured background to provide fresh insight and vision into product design and rollout across Hotel Internet Services’ many verticals and brands, enabling the company to set new industry trends.

Thank you so much for doing this with us! Before we dive in, our readers would love to learn a bit about you. Can you tell us a story about what brought you to this specific career path?

I had been managing a post-production audio studio for movies and TV in Burbank, California for a few years, and it was, in general, rewarding, creative and interesting. I had the opportunity to work on some great projects with all manner of intriguing people, from Jim Cameron to Carmen Electra. However, I had started to feel like I was hitting a ceiling in both my career and financially, so I was on the lookout for something new.

I struck up a conversation on social media with an old friend from high school, and she just happened to be hiring for someone to coordinate their web development and installations. I had only scratched the surface of web development at USC years prior and knew virtually nothing about enterprise computer networking. However, I love a challenge, so I thought “perfect” and jumped in head-first. I somehow managed to convince them that I could do the job, started a couple weeks later…and quickly went back to college on the evenings and weekends.

I happen to be a quick learner, so within six months, I surpassed our most experienced engineers and moved from a coordination role to Director of Installations, project managing all network projects and performing all advanced configuration, as well as bringing in-house our web development for all guest-facing properties.

Funnily, it wasn’t until I became the Director of Installations that I realized I had inadvertently followed in my father’s footsteps. For years, he worked as an Electrical Engineer for Motorola, overseeing the installation of the first wireless computer systems in police cars around the globe.

Can you share the most interesting story that happened to you since you began your career?

This is perhaps the wrong sort of interesting, but it’s what popped to mind. I got a call from one of my install technicians, who I had sent to Brooklyn for a hotel Wi-Fi installation. He was standing outside of the property and was concerned that he wasn’t at the right location. It didn’t look like a hotel, there was no front desk, just a locked door and a tinted, bullet-proof window next to it with a little slot at the bottom. We double-checked the paperwork, verified the address with the account manager, and he was indeed at the correct location.

I told the technician to just to go and see if he can get in, scope it out, meet with the client, and find out what the deal is. He called me back a bit later. He had managed to get into the building and walk the site, and he was positive this wasn’t a hotel. When I asked him why, he said, “The door to every room was open and there were only mattresses on the floor and TVs playing pornographic content.”

This client had hired us to install a pay-for-use Wi-Fi system, so we spoke to him, trying to understand why he wanted Wi-Fi. Was it even going to be used? He told us a story about how they recently acquired the property and were going to upgrade and change things. So we went ahead and installed his network, assuming they were converting to a proper hotel.

We were not shocked when they later requested that we start charging for the Wi-Fi by the hour. We uninstalled that network pretty quick.

Can you tell us about the cutting-edge technological breakthroughs that you are working on? How do you think that will help people?

As a networking company, we’ve been working quite hard to create a seamless environment for apartments, student housing, senior living and hotels that ties together all of the disparate and disjointed internet-enabled technologies that exist in the market and makes them simple to use. We want a regular person to be able to walk into their apartment on move-in day, start our setup wizard, and within five minutes have their personal Wi-Fi network up and running, TV live and have a simple interface moving forward to manage any future devices they wish to onboard, including smart lights, cameras and appliances. Additionally, that private network they just created is instantly available no matter where they are on the property, not just in their apartment, with the same speeds and all the same features.

We are doing away with having to wait days, if not weeks, for underwhelming, overpriced internet to be activated, and which only provides the most basic services.

Our Wi-Fi is properly designed for full coverage in all areas, both living spaces and common areas, with enough bandwidth to satisfy the heaviest consumers, and it even provides features for more advanced internet users who need things such as static public IPs or who want to host LAN parties.

How do you think this might change the world?

I am a strong believer that technology should be used to augment and enhance the human experience, not supplant it. Thus, day-to-day technology should blend into the background, often forgotten and infrequently noticed. Therefore, the changes we expect might often feel intangible, such as less stress, more quality time, increased productivity, better focus on the things that matter.

The other factor is simply providing better internet to more people. We are becoming more and more reliant on the internet for both work and play, so one’s quality of life can be largely dependent on the quality of internet you have readily at your disposal.

Keeping “Black Mirror” in mind, can you see any potential drawbacks of this technology that people should think more deeply about?

I feel that every conversation about connecting all things to the internet warrants reflection on security. Every pathway out is theoretically a doorway in. Do I think you might stumble out to the kitchen one morning and have your toaster try to kill you? No, not likely. Could I envision someone hacking a surveillance account to determine when someone isn’t home so they could be robbed? Yes.

Security is everyone’s responsibility — the service providers, developers, hosting services, users. So everyone managing their piece of the pie correctly is critical in surviving the world of the Internet of (every)Thing.

Was there a “tipping point” that led you to this breakthrough? Can you tell us that story?

For some time, we have been able to create the networking environment to support a fully-managed, secure, simplistic internet experience, but the industry as a whole has just not been there. So there have been a few of us championing for the correct advancements and adoption of technology to make all of this possible, and that has been a slow climb for the past ten years. The final tipping-point was when a partner of ours was able to fully crack internet-delivery of bulk TV service. That was the final piece in the puzzle for creating the end-to-end solution that we felt was truly complete.

What do you need to lead this technology to widespread adoption?

FCC 22–12 (an FCC ruling from earlier this year to further promote competition in multi-tenant environments and to do away with internet and TV service provider exclusivity contracts that have stifled innovation) helps clear the way for opportunity. I feel like better managed internet and TV is an inevitability at this point. There are too many players demanding its existence, and it is the most logical path moving forward for building developers, owners, and managers.

What have you been doing to publicize this idea? Have you been using any innovative marketing strategies?

Our company is very keen on surveys. We like to know what people are actually thinking and doing out there, and we also love sharing that data with everyone. So we have put a lot of time in collecting information and opinions from thousands of real users, owners and managers regarding Wi-Fi, entertainment, and IoT, and our marketing team continually puts that data out using every channel they possibly can.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

I would say that I would not be doing what I’m doing today without Rafael van den Berg, who built up the tech side of Hotel Internet Services during its infancy, is currently our Director of R&D, and was my first networking mentor. When I came in to interview all those years ago, I was only armed with random, disjointed pieces of data about networking that I had gleaned from Google searches over the previous two days. Rafael was the one who accessed my technical knowledge during the hiring process. Looking back, I truly knew nothing; my answers were an absolute joke. Rafael knew that I knew absolutely nothing, but he was willing to take a leap of faith, and I’m sure glad he did.

Since that time, we’ve built most of Hotel Internet Services’ products together. We are each other’s sounding boards, and I think having two people who can balance each other out and challenge each other is invaluable.

How have you used your success to bring goodness to the world?

In presentations, speeches, articles, conversations with clients, prospects, vendors, and competitors, I have always preached unity. Let’s all work together and build great things. There is already too much divisiveness in our world. We don’t need people throwing blame around; blame never solved a problem. What the world needs is simply good people, doing good things, making good products, and having a good time.

So I’ve tried to lead by example, as well as worked to actively inspire goodness. My wife and I flow a lot of energy towards people and groups who are helping others, helping the planet, and in general those striving to make big, positive impacts around the world.

What are your “5 Things I Wish Someone Told Me Before I Started” and why?

Wow, this is a tough one. I’ll give it my best shot:

Everyone is Pretending

It’s not just you. A lot of people are still waiting for that ethereal moment when they suddenly become a grown up. Because I felt like I was pretending to be an adult, it took me a little while to realize that I knew more about my fields of expertise than any client or other vendor I spoke with. The moment I realized I was the authority of my field and that everyone else also felt like they were pretending, I fully owned every phone call and meeting. I was confident, decisive, and I could get things done.

Trust Your Instincts

If you’re still alive, it means that you’ve been more right than wrong. If something feels off or doesn’t seem like the right decision, it’s likely you’re right and it probably is off and it probably isn’t the right decision. Don’t place implicit trust in another just because they’ve been doing something longer than you have. Tenure doesn’t always equal competence, so you have to find a balance between trusting others and trusting yourself.

Following is Way Easier Than Creating

Creating the future, creating the vision and writing out the plans, getting agreement and cooperation, and pushing new projects from implementation through to completion is way, way harder than following a path that has already been paved. When you become an executive, or if you start your own company, you have to be willing to become your own power source. It takes a lot of mental fortitude, and it burns though so much mental energy.

Find a Really Good Rubber Duck

In software development, there is a practice called “rubberducking” where you debug your code by describing each function in normal language to a rubber duck (or your object of choice). This practice is just as effective in business as it is in programming. I don’t have an actual rubber duck on my desk, but I do have a person who will listen to whatever I have to say without judgement and who can often give me a unique perspective and sage advice. And sometimes you just need to get out of your head. Describing a problem to someone else often makes the solution spring to mind — sometimes just opening your mouth to start talking is enough to make the answer materialize.

Be Willing to be Wrong to be Right

It’s really hard to get anywhere substantial without being willing to just throw yourself out there and suffer the consequences, both good and bad. You have to be just as willing to be wrong as you are to be right, because if you’re never doing something because you might be wrong, then you are simply never doing anything. Sounds like 1st Grade logic. It probably is. But it’s true, so who cares.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

Ha! That is a rather generous description of me, but I’ll roll with it.

I would say, be responsible. Whenever you’re at a crossroads where you can either take less responsibility or more, go with more. You can take baby steps. It doesn’t have to be huge every time. But if everyone gradually took just a little bit more responsibility for their health, for their emotions, for their child’s education, for their partner, for the quality of their products, for their company, for the effects of their actions on others and their environment, for making at least one person happier today, for that guy that no one else is letting into traffic, then we would collectively, eventually solve all world problems.

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

One I’ve used over and over is, “There are no such things as problems, only conversations.” And this is one I actually don’t just preach.

I did an experiment with this when I was working in building maintenance in my late teens. At the time, it seemed like every few days someone was mad at someone, and often, it was directed at me. I decided to see if I could resolve every upset simply with communication. For example, if a bathroom was out of service, could I not fix it and then make everyone happy and able to move on just by talking to them? It worked 100% of the time.

However, you have to do it right. You have to actually fully communicate, meaning truly listen, understand and acknowledge the other side, and the intent of your communication needs to be to make them right, not wrong. I completely shocked a partner of a company I was working for a number of years ago with how powerful this is. He asked me to have a call with a client that was threatening legal action and had been quite nasty in their emails and letters. I got on the call, I listened, I told the client that they were right, we hadn’t delivered what was in the contract nor could we, that the contract was wrong, and laid out what we were actually able to do, and that was it. Afterward, the partner got with me and was just completely baffled. He said, “I don’t understand, no one yelled at you. They didn’t even seem upset. I don’t get it.”

It wasn’t a problem, it was simply a conversation.

Some very well-known VCs read this column. If you had 60 seconds to make a pitch to a VC, what would you say? He or she might just see this if we tag them 🙂

Managed Wi-Fi, TV, and smart home is a market with significant growth. There are a number of players in the residential arena (Google, Samsung, Control4, etc.) with products well suited for single-family dwellings, but these products can start to fall apart in a multi-tenant environment. At the same time, property developers, owners and managers are fleeing from the behemoth service providers that have dominated this market for decades. Therefore, the market is primed for disruption and a significant “land grab” with a solution that integrates all of the strongest residential technology players together and provides a centralized interface to manage them from a property level, as well as a tenant level, and that’s what we’re offering with our product.

How can our readers follow you on social media?

Thank you so much for joining us. This was very inspirational.

How Hoteliers Can Create an IoT Network Strategy that Meets Both Business Needs and Guest Expectations

Since their initial introduction, IoT technologies have taken the hospitality industry by storm and have created much excitement over the limitless possibilities they offer. Even prior to the pandemic, as much as 70 percent of hospitality executives indicated the presence of at least one active IoT project at their properties. With much of the industry now recovered and welcoming guests back in large numbers, IoT adoption rates are only set to increase further as hoteliers strive to differentiate within an ever more competitive market.

Yet while many may be familiar with IoT benefits that can include heightened experience personalization, faster service response times and lower operating costs, fewer have a grasp on what it takes to ensure a successful solution rollout. For the unwary hotelier, IoT technology can represent several potential pitfalls if not adequately planned out that can lead to higher expense, frustrated guests and more work for already overstretched employees.

To sidestep any unwanted and likely costly surprises, today’s hotel businesses should always have a well thought out strategy they can rely on to obtain the results they set out to achieve. Applicable to hotels and resorts of any type and size, here are three key steps able to ensure an IoT platform deployment that always lives up to both hotel and guest expectations alike:

Step 1: Define the Desired Outcome and What Success Means

Regardless of industry, businesses can often jump towards IoT as something that must be adopted simply because it’s the ‘next big thing’ in increasing profits and standing out from the competition. However, moving forward with IoT using this kind of mindset more often than not leads to missed opportunities to maximize the improvement of operations. At its worst, it can also result in operations potentially grinding to a halt if insufficient research has been done to identify the possible implications of a solution’s adoption on existing systems and services.

Before even beginning to review their IoT technology options, hoteliers should first ensure that they have a clear picture of precisely what it is that they are looking to achieve. Is it a reduction in time it takes to complete service requests? Perhaps a mobile-enabled task management system might make for the best investment. Is a hotelier mostly concerned with reducing out of control utility costs? An IoT integration that can detect real-time room occupancy to automatically adjust in-room amenity settings could do much to lower monthly energy bills. If the idea is to ‘wow’ guests with a truly exceptional stay experience, technologies that can leverage mass data to make personalized service recommendations are now widely available.

Hotel Internet Services Publishes GuestCast Usage Analytics Demonstrating Hospitality’s Growing Demand for Content Streaming Technology

Leading provider of in-room entertainment solutions reveals new insight into guest streaming trends and behaviors.

CLEARWATER, Fla. — September 20, 2022 Hotel Internet Services (HIS),a full-service provider of internet services and solutions for the hospitality industry, has today released a set of valuable analytics showcasing how content streaming trends continue to evolve throughout the global hotel market. Leveraging data combined from properties equipped with its GuestCast streaming platform, HIS by publishing such analytics aims to provide the industry’s hoteliers with up-to-date insight on how to adopt an in-room entertainment strategy that aligns with modern guest behaviors and expectations.

With content streaming now the predominant form of entertainment in consumer homes, HIS GuestCast analytics likewise reveal that hotel guest preferences for using streaming technology have only increased.  For example, GuestCast was found to be used by guests for an average of over 3 casting sessions per room each day.  Streaming session length now averages four hours and 17 minutes for each guest, while 44.6 percent of guestrooms had their GuestCast devices utilized on a monthly basis. These analytics together notably demonstrate the growing reliance that guests place on the ability to stream their own content verses using more traditional entertainment options such as Cable TV or video on demand.

HIS’ GuestCast analytics also reveal how hotel guest streaming behaviors continue expanding to include an ever more diverse range of streaming subscriptions that a property’s solution should be compatible with. The top ten most used streaming services now include:

• Netflix
• YouTube
• Hulu
• Disney+
• Prime Video
• HBO Max
• Spotify
• Peacock
• YouTube TV
• Paramount+

“We’ve known that content streaming has eclipsed traditional TV for some time now, but what hoteliers need to recognize is that the presence of a streaming platform within guestrooms is no longer up for debate- guests are demanding access to the technology and are seeking to use it more and more throughout their stay,” said Gary Patrick, CEO of Hotel Internet Services. “Keeping pace with guest in-room entertainment expectations importantly doesn’t just involve adopting any kind of streaming device, but one that can provide the flexibility and ease-of-use that guests experience when at home.”

As a streaming solution purpose-built for hotel environments, GuestCast is notably designed to be instantly compatible with virtually any streaming subscription a guest may wish to access on guestroom TVs. By also offering a simplified device-pairing process allowing guests to cast content by simply scanning a QR code, GuestCast is also credited with eliminating commonly encountered troubleshooting issues. According to the latest device usage analytics, GuestCast only receives support call requests by one percent of users, which translates into approximately one out of 100 guests. This further reinforces GuestCast’s main objective of serving as an intuitive and user-friendly casting platform that even unfamiliar first-time users can interact with hassle-free.

A key differentiating feature of GuestCast which allows it to collect usage data is its innovative GuestCast Analytics Dashboard. Available to any hotel business that deploys the casting platform, the GuestCast Analytics Dashboard provides each property with a real-time analysis into the performance of in-room entertainment strategies. In addition  to tracking GuestCast usage rates, the dashboard can even monitor the strength of guestroom WiFi signals to ensure that connectivity remains high-quality and in line with guest needs.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email

Fill out this form to find out more about GuestCast or call 855-909-3711.

MDU Wi-Fi 101: What You Need to Know

The term ‘multiple dwelling unit’ refers to a residential building that contains more than one dwelling unit. These types of buildings can include apartments, condos, townhomes, private single-family residential developments, mobile home parks, and more. MDUs may also include senior living facilities, student housing, military housing, and similar structures. They are generally built to provide housing for a large number of people in a relatively small area, and they typically have many common areas that residents can use, like pools, gyms, and laundry facilities.

While MDUs can be found in cities all over the world, they are most commonly found in urban areas where space is limited. This is because MDUs allow for a higher density of housing, which is ideal for cities where land is expensive and space is at a premium. MDUs are also popular because they can provide residents with a sense of community that they may not find in other types of housing.

However, when it comes to Internet access, MDUs can pose some challenges. Because there are multiple homes near each other, installing and maintaining Internet service can be difficult. This is why it’s important to work with an experienced Internet provider that specializes in serving MDUs.

In today’s society, we are all part of the on-demand culture. With so much information available, high-speed internet has never been more needed than it currently stands at this moment! We demand quick access to everything from work emails to social media sites, all while maintaining our daily life obligations without interruption or delay due to slow speeds with old technology.

There’s no surprise why property managers are on their toes for dependable connections for their tenants, given everyday demands for constant connections to live normal lives. Wi-Fi for MDU’s has become a hot topic.

Property Managers want fast, quality, internet to make sure their tenants are satisfied and coming back – but providing this service isn’t always easy without connectivity issues! The demand for a solid internet connection from larger clusters of housing is what has led to the development of Multiple Dwelling Unit Wi-Fi!

There have been numerous attempts to discover the ideal answer, but the finest solution to date remains Managed Service Wi-Fi for Multi-Dwelling Units (MDU Wi-Fi). MDU Wi-Fi fully hands over management of your internet service to professionals rather than building staff and property managers who may do a subpar job at it.

Managed MDU Wi-Fi is a strategy for building owners to earn money through renters who purchase their Internet service directly from the property owner.

How MDU Wi-Fi Works

Wi-Fi networks are utilized by many MDU operators to support business applications and services onsite. The network infrastructure is critical to the business and must be secure, reliable, and always available.

While many operators have implemented wireless networks, they often do not have the in-house expertise to manage and support them effectively. This can lead to service outages and slowdowns, as well as increased costs.

They might, however, expand those networks to provide dependable and high-performance wireless Internet access to all of their MDU dwellers with managed Wi-Fi. They can then provide a highly desired amenity to entice tenants and boost revenues, as well as distinguish their properties from the competition. This is precisely what MDU Wi-Fi aims to accomplish.

With MDU Internet as an amenity, there is only one pre-installed community-wide MDU network that delivers secure, individual access to all residents in the community or MDU. MDU Wi-Fi is a form of Wi-Fi that’s designed for large housing units. It’s similar to Wi-Fi at home in many ways; however, it is on a grand scale.

In theory, they are very comparable to one another. You connect your device to the network and thence to the internet by means of the MDU Wi-Fi network. But this Wi-Fi can also be utilized for household utilities such as smart appliances.

MDU networks are perfect for apartment complexes, condos, Senior Living and other types of MDU properties because they offer great coverage in multiple-unit structures. It’s easy to set up and use, too! Multiple people can join the network with MDU internet. While it may appear difficult, MDU Wi-Fi networks are really simple to use.

When choosing an internet service for your community, it’s important to consider the architectural distinctions between the various MDU Wi-Fi services. For the best resident experience and network security reasons, MDUs should select a Managed Wi-Fi provider that covers all apartment units in their building. It’s both more secure and less expensive in the long run for multi-dwelling units.

Why You Should Set Up Internet for Your Apartment Building?

Internet is a fundamental need for most people in the modern world, and providing Internet access in every unit can be beneficial. Just like water and power, it is now considered a part of standard utilities in most households today.

In addition to being able to provide your tenants with something they crave so much; you might even see an increase in revenue! No doubt offering internet access in every unit and throughout your apartment complex opens up a wealth of opportunities for you as the owner or manager.

Installing Wi-Fi in an apartment complex is an easy task for specialists and, in most cases, can be completed in no time. You know that your residents will want to use the internet, so this upgrade makes sense for you too.

Additional Revenue

You can charge more for your rent if you offer Wi-Fi. You’ll be providing tenants with an amenity they will use daily and need, so it’s not just about offering them something cool like a pool or a gym. This time, it is something useful that they will always need!

Ensuring your complex or property is as modern as desired isn’t limited to keeping up with the newest fads. It also includes making MDU Wi-Fi available. With it, you may charge more rent while still providing a great deal of value to your tenants. Instead of allowing the ISP to recoup its costs through your renters’ internet access, provide managed internet service.

Stand Out

Although Internet and Wi-Fi are important aspects of tenants’ daily routines, there aren’t many apartment complexes or MDUs that provide their tenants with Wi-Fi or Internet service directly. When it comes to apartments, buyers look for value-added features to be a crucial aspect in their selection. A good example of such is Managed internet services.

Imagine the delight of your luxury apartment complex’s tenants when they discover that you offer Wi-Fi in your apartment. They’re used to modern amenities such as these, which makes it all seem like an exclusive club for them – one where their needs come first!

Another set of tenants who will benefit from a stable and robust MDU Wi-Fi connection are those that work from home! With the pandemic, many people have been forced, or now choose, to work from home, and a good Wi-Fi connection is essential for those that want to be productive.

And in most cases, the bandwidth, stability and speed of a Managed Wi-Fi network far exceeds that of your local ISP or cable company.

Benefits of MDU Wi-Fi for Residents

Managed Wi-Fi enables multi-dwelling unit owners and operators to manage and monitor their subscribers’ home Wi-Fi networks. Through a reliable MDU Wi-Fi network provider, operators can remotely configure, update and troubleshoot home Wi-Fi networks from a central location. This not only saves time and money but also reduces the need for on-site technician visits. MDU owners enjoy several advantages as a result of utilizing Wi-Fi, they include:

Reduced Operational Costs

Managed Wi-Fi can help owners and operators save money by reducing the costs of certain building functions, such as HVAC and lighting. By using a single network to connect all devices in a building, managed Wi-Fi can also improve communication and collaboration between employees. With managed Wi-Fi, MDUs that use smart applications to automate their network settings will see an improvement in energy efficiency while also cutting down on expenses!

All MDUs face the same concern: high energy usage. Voice assistant speakers, sensors in smart lighting, leak detectors in water heaters, and smart thermostats can now aid in lowering operational expenses, thanks to managed MDU Wi-Fi network.

It Reduces the Need for Cables

This Wi-Fi offers an easy and cost-effective solution to provide high-speed Internet access in buildings. MDU installations avoid the need for individual tenants or building owners to deal with cable management. As well as eliminate a potential vendor conflict by making it one provider that serves all areas of your home.

It is Safer

Residents who operate their Wi-Fi are vulnerable to cyberattacks. Hackers might also enter your management network and steal sensitive information or cause building systems to malfunction at any time. On the other hand, Reliable MDU Wi-Fi suppliers work with gateways like Fusion, which offers advanced threat protection against a wide range of network assaults with unprecedented speed.


When you provide Wi-Fi and internet access to your tenants, it’s one less thing for them to worry about on moving day. It’s also a more predictable monthly cost when you offer internet access as part of the rent. In addition, a stable, predictable price is a pleasant bonus for residents who are frustrated with cable companies’ frequent price hikes.

Apart from a regular bill, providing internet to apartments allows your tenants to have access to streaming, fast downloads, and other services no matter where they are on the premises.

The Implementation Process and Results

To get started with MDU Wi-Fi at your apartment complex, you’ll need hardware, a managed Wi-Fi service provider, and network support. ISPs provide you with the bandwidth you need to meet your community’s streaming demand, and an MDU Wi-Fi provider can give you the equipment and service you need to get up and running. If you know what you need and what to anticipate, getting started and set up will be much easier. Here are a few things you should know before setting up:

Choosing MDU Wi-Fi Services

MDU technical services companies are the best option for installing Wi-Fi at your apartment complex. These professionals can install proper cabling and set up networks throughout an entire property, providing 24/7 monitoring and tenant support along with it! Consider the following factors before selecting an MDU technical firm:

Quick Response

If you’re experiencing any kind of Wi-Fi issue, the last thing that anyone needs is downtime. Whether it be for work or just everyday use, your residents won’t thank YOU if they’re stuck without connectivity. This is because there’s nothing more frustrating than not being able to do anything at all when all their devices have lost internet access!

Your MDU Wi-Fi Service provider should offer 24×7 network monitoring services so you know right away if some piece of equipment has gone down. And having tenant support services available at any time to assist your tenants will reduce down time and relieve the Property Manager of some of their workload.


When you choose the right service provider, your network will continue to function smoothly because it will be maintained with regular maintenance if that is provided.

The truth is, even if your network is running smoothly now, there are always things that can go wrong. This is why a good provider stays up-to-date on the most recent software, security patches, and other key assistance to keep your system working smoothly.


MDU Wi-Fi network will be utilized by residents for various purposes including streaming, downloading, working remotely, and other online transactions. It is of utmost importance to protect their data when using these internet services which can be exploited by hackers to access personal information like social security numbers or financial records.

This is why your managed service provider should be able to assist you in preventing data theft and any potential problems by providing the proper equipment for security. Proactive monitoring of dangerous threats or network security by the property’s gateway, is a necessary service that the firm must provide at all times.


If you need help with your MDU internet, it would be best to find a company that specializes in managed Wi-Fi services. This is the only way you can be confident that you will benefit from a team of experienced specialists. In addition, it will ensure the job is done right and all of your tenants are satisfied!

MDU internet can reach apartment complexes, senior living facilities, student housing, military housing, and other types of communities. Because of this, you’ll want to deal with a service provider that understands your demands and create personalized internet solutions.

Also, verify that they have the skills to install a network that works for your property. Some service providers may not have the workforce to work on large complexes with hundreds of apartments. In conclusion, make sure you’re getting the best match for your requirements.

Choose MDU Internet Services

MDU Internet Services, a solution provided by Hotel Internet Services, offers a complete suite of high-speed internet solutions for the residential and commercial markets. Whether you are looking to upgrade your current service or install a new internet system in an apartment complex, we can help! We offer Wi-Fi Internet connection for your virtual local area network with customer service, maintenance, and monitoring for apartment complexes, MDUs, Senior Living, Military Housing, Student housing, and more.

Why we are different?

  • We offer the perfect solution for every large commercial application that requires constant Internet connectivity. We make use of a variety of networks and cutting-edge Wi-Fi technology to provide a fast and secure property-wide Wi-Fi solution.
  • Our Network enables you to utilize IOT technology on your property.
  • Tenant and Management Technical and Network Support

Wi-Fi is the future of apartment living, and we’re here for you. Request a free quote by contacting us right away!