Graduate Hotels Case Study

Graduate Hotels Case Study

Installation Spotlight


Graduate Hotels serves as a collection of properties located in renowned college towns across the United States. With each of its locations operating as a hand-crafted boutique hotel, Graduate Hotels sets out to provide its guests with an opportunity to immerse themselves in the local culture and charm of the nearby university. Seeking to ensure maximum guest comfort and satisfaction, enticing amenities frequently offered at Graduate Hotels locations include onsite dining, fitness centers and a range of entertaining activities such as Topgolf. Yet with a guest demographic that is typically technologically-savvy, Graduate Hotels recognizes the importance of catering to modern lifestyle behaviors such as ensuring reliable internet access.

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In catering to guests that are often alumni, students or visiting family members, Graduate Hotels identified providing a high quality WiFi service as a priority in maintaining high satisfaction rates. This was due to many guests seeking a stable high-performance connection for entertainment, work, study or for staying in touch with family and friends. Vital to running a successful and profitable hotel business would therefore require partnering with a reputable network solutions provider with proven experience in offering online connectivity for hospitality-based environments.

The decision to select HIS to upgrade the networks of several Graduate Hotels properties came from the brand recognizing HIS as a leading expert in WiFi technology for the hospitality market. With its years of dedicated experience and access to the latest in network technology including advanced Ruckus access points, HIS has established an industry-wide reputation in being able to ensure strong WiFi signal coverage over a wide area that can effortlessly accommodate a multitude of guest devices. Graduate Hotels locations able to provide guests with first-rate online connectivity by partnering with HIS include:
• Graduate Annapolis
• Graduate Athens
• Graduate Chapel Hill
• Graduate Cincinnati
• Graduate Columbia
• Graduate Eugene
• Graduate Lincoln
• Graduate Madison
• Graduate Minneapolis

“A WiFi service that can be counted on to be fast and easily accessible is one of the first and most pressing demands made by today’s hotel guests, making it essential for us to work with a provider such as HIS that can ensure we meet this expectation fully and consistently… Throughout each installation at our hotels, HIS has proven that they have the knowledge, technology, and support services necessary to provide for a seamless upgrade that will continue to deliver high-quality experiences for virtually any type of online guest need.”
Benjamin Heiland

Vice President, Hotel Technology at Graduate Hotels

In addition to providing Graduate Hotels with the industry’s highest standard in internet connectivity, HIS will further equip property staff and guests with access to its 24/7 support services. By making its expert representatives readily available, HIS can ensure that any network performance or troubleshooting issues are swiftly identified and addressed before satisfaction rates are negatively impacted. This includes the ability to provide assistance with setting up VPN connections, overcoming login difficulties and many other types of troubleshooting issues that can frequently arise.

Project Requirements

  • Upgrade WiFi network performance at multiple Graduate Hotels locations in order to ensure brand alignment with modern guest connectivity expectations.

  • Provide responsive and effective support in the event of a network performance issue.


  • Leverage HIS expertise and access to advanced technology in order to deploy network upgrades capable of ensuring fast speeds and reliability regardless of the number of connected guests.

  • Provide hotel guests and staff with access to 24/7 HIS support in order to swiftly resolve any issue that may arise.

7 Things Hoteliers Need to Know About Camera Surveillance Systems

Camera Surveillance Systems

Whether you own a hotel or resort, apartment or condos, restaurants and bars, or anything else in the hospitality industry, there’s a lot on your plate on a daily basis. You have to think about a lot of things – is your staff treating the guests appropriately, are rooms being turned over in a thorough and timely fashion, is the hotel WiFi strong and safe – the list goes on.

In addition to all of these concerns, you also have to consider the safety of your guests as well as your staff and property. Hiring security officers to monitor your building is not enough, especially if the hotel is spread over a large area. Even under the watchful eye of security personnel and other staff members, it’s nearly impossible to monitor every area at once.

This is where security cameras or video surveillance comes in. A security system comprised of indoor and outdoor cameras, motion detectors, and interconnected alarms can protect your business interests, and allow your guests to feel safe and secure while on your property.

How Security Cameras Can Benefit Your Hotel

Placing security cameras strategically in the following areas of your hotel has several benefits:

  • Delivery entrances
  • Parking lots
  • Lobbies
  • Outdoor corridors
  • Kitchens
  • Bar areas
  • Restaurants
  • Meeting areas
  • Gyms
  • Pools  
  • Stockrooms
  • Hallways

First of all, visible video surveillance in public areas, like the hallway and the parking lot, gives your guests peace of mind. It lets them know that you value their security, which goes a long way in enhancing the customer experience. Surveillance of restricted areas – like stockrooms and offices – will also help ensure that unauthorized staff members and guests are kept out.

Secondly, it allows you to keep an eye on your employees to make sure they are providing quality service at all times. You can also look out for any potential employee theft. 

But monitoring your guests and employees is not the only benefit of installing a camera security system. If you’re considering getting video surveillance for your hotel, here are 5 highly-convincing reasons to take the plunge:

Catch Security Threats and Criminals, Both Onsite and Offsite

A security camera records footage inside your hotel building as well as around the premises. Good quality cameras are able to record 24/7. Plus, many cameras today come with built-in motion detection sensors that activate the entire security system at the slightest movement.

Strategically placed cameras – whether Internet Protocol (IP) or Analog (like CCTV) – are instrumental for stakeholders in the hospitality industry to reduce risk and help prevent crime.

One of the many factors that influence tourists’ decisions on which hotel to stay at during their visit, is the extent of criminal activity in and around a particular hotel. And it’s a well-known “secret” that the hotel industry is extremely susceptible to criminal activities against hotel guests.

In the recent past, news broke that more than $100,000 worth of jewelry was stolen when burglars held a few people at gunpoint at a hotel in downtown Los Angeles. There was another instance where multiple guests staying at a luxury hotel in Atlanta had their belongings stolen while they were sound asleep in their rooms.

What do you think these guests might have said about their experiences in their Yelp or Tripadvisor reviews? Nothing good, that’s for sure. 

High-quality surveillance cameras can reduce this risk to a significant degree by defending your property, inside and outside its walls. You will be able to spot intruders, vandals, and thieves easily, as well as any crime committed by your employees or guests. Human ability only goes so far. If you want maximum security, it’s time to install a 24/7 monitoring security camera system rather than rely on security guards alone and/or faith in other people.

Preserve Your Hotel’s Supply Chain

Many hotels and motels have struggled with preserving their business continuity in the post-pandemic world, with supply chain disruptions being the biggest challenge. A disruption in your hotel’s supply chain means your day-to-day operations will suffer; imagine not getting towels, soap dispensers, bed sheets, kitchen supplies, and a thousand other things on time.

But what does your supply chain have to do with security cameras? Video surveillance can help you ensure the supplies and goods that arrive at your hotel are in good condition, detecting damaged or open boxes and providing automated detection of any issues in logistics. Cameras can also alert your staff of incoming shipments and any potential blockages for inbound/outbound vehicles that could delay delivery schedules.

Avoid or Settle Lawsuits Before They Are Even Filed

Footage from surveillance cameras can act as critical evidence in legal situations. For example, in incidents involving employee or guest violence on-premises, witnesses may have multiple accounts. But video evidence will help you disprove false claims and substantiate the truth.

Keep in mind that footage from HD security cameras is a complex matter when it comes to the law, especially when it’s the footage of you surveilling your employees. You have to balance your business interests with your employees’ expectations of privacy. 

Reduce Insurance Payments

Some new hotel entrepreneurs or managers may not know this, but showing your insurance company that your property is under constant video surveillance can help lower your insurance premiums.

Depending on your insurance company, they may offer discounts based on safety upgrades to a building, such as the installation of impact-resistant roofing. And since a professional monitoring system with indoor cameras and outdoor cameras reduces the risk of burglary, some insurance companies may offer a discount on their premiums. (Make sure to double-check with your provider if they offer a discount and what surveillance system is needed) 

Deliver Superior Guest Experience

While guest safety is of paramount importance in a hotel, it need not come at the cost of the guest experience. Both can go hand in hand when discreetly placed security cameras are used on the premises. When reliable and advanced security systems are in place, it gets easier to deliver a more satisfying experience and a thoroughly enjoyable stay to the guests.

Security cameras are undoubtedly far less intrusive than hiring well-equipped security guards. Guests do not get distracted or feel concerned when security cameras are quietly doing the job to assist in their protection. Moreover, surveillance systems are significantly more cost-effective than hiring an elaborate security team.

When guests know that the hotel is committed to their security and protection and has invested in state-of-the-art video security, it demonstrates the hotel management’s dedication to guest safety and high-quality guest experience. Camera surveillance systems using the latest technology and other security measures help strengthen the level of customer trust that some hotels that do not have these systems may not be able to achieve.

Choose the Right CCTV Camera System for Your Hotel Security

CCTV cameras are the most popular type of video surveillance system, but it might be tricky to choose the right one for your building. There is a wide range of IC Realtime CCTV cameras on the market, with varying features and functions. Here are a few:


Bullet CCTV Cameras

These are the most commonly found cameras in business establishments, identified by their long, cylindrical shape. If you want to record quality pictures and videos, and also send out a clear message to passersby that your hotel premises are under surveillance, bullet cameras are an excellent option.

Dome CCTV Cameras

You may have seen these cameras sit in a dome-shaped casing, which is where they get their name from. This dome shape is resistant to touch and tampering so vandals can’t interfere with the camera easily. They have an unobtrusive design, which means they are easy to fit almost everywhere.

The biggest advantage of dome CCTV design is that passersby can’t determine which direction the camera is facing. Some models are equipped with a speed feature that allows you to move the camera and zoom in, tilt or pan around. Ideal for both outdoor and indoor use, these cameras can be placed in a strategic location on the ceiling to cover all angles of any room.

Turret Cameras

If you’re looking for a reliable and affordable camera surveillance system, turret cameras are an excellent option. Thanks to their flexible design, they can be installed in a variety of locations – either indoors or outdoors. And because they’re so compact, they’re less likely to attract attention than larger camera types. These cameras transmit images to a viewing device or recorder, making them ideal for security purposes, and are a great choice for businesses in the hospitality industry.


Network/IP CCTV Cameras

Internet Protocol (IP) or network CCTV cameras share live footage across the internet so you can easily access the recording from anywhere. To make the online feed reliable, the bandwidth of the video is compressed. Archive recording is stored on secure software or network video recorders (NVRs) for later access.

If you are often away from the hotel or don’t visit the site much, an IP CCTV camera will allow you to still keep an eye on everything from your smartphone or laptop.

High-Definition Advanced Video System CCTV Cameras

If you want stronger surveillance for your hotel, they allow you to zoom in on details and capture crystal-clear pictures, which is why they are commonly used in banks and casinos. Depending on your budget, you can choose models delivering resolutions from 1080p to 12mp. You will never have to worry about distorted or grainy recording in case you need the footage for a legal situation or criminal investigation.

Camera Intelligence

Fire Detection

As a hotelier, keeping your guests safe is a big part of the job. Installing cameras with fire detection can be used to constantly monitor specified areas in real-time. If a fire is detected based on the video footage, an alarm image will be sent to an administrator. They will then be able to confirm if this is a real emergency.

Perimeter Protection

Having an extra layer of security around the perimeters of a hotel will help ensure guest safety and experience. One of the most important aspects of perimeter security is having reliable cameras that can operate under all conditions. This includes being able to see clearly at night and in bad weather, as well as overcoming any visual obstructions.

Need a CCTV Security System For Your Hotel, Motel, or Multi-Dwelling Property? Hotel Internet Services is Here to Help

Camera surveillance systems offer numerous benefits over traditional security measures, along with opportunities to improve the effectiveness of your operations and even save money in the long run.

At Hotel Internet Services, we have over two decades of experience in helping the hospitality industry across the US as well as Canada and Mexico with all their security needs. Our expert professionals can come to your property and help you choose a complete security system to meet your building’s exact needs. We specialize in customized solutions for hotels of every size.

Whether you need a wireless security system, outdoor security camera system, battery-powered security camera system, or the latest surveillance technology with smart features, we have got you covered. Our technicians can install and support a variety of wireless and wired surveillance systems. To learn more, please call us at 855-999-8110 or write to us online.

The Future Is Now: Trevor Dowswell Of Hotel Internet Services On How Their Technological Innovation Will Shake Up The Tech Scene

An Interview With Fotis Georgiadis
If you’re still alive, it means that you’ve been more right than wrong. If something feels off or doesn’t seem like the right decision, it’s likely you’re right and it probably is off and it probably isn’t the right decision. Don’t place implicit trust in another just because they’ve been doing something longer than you have. Tenure doesn’t always equal competence, so you have to find a balance between trusting others and trusting yourself.

As a part of our series about cutting-edge technological breakthroughs, I had the pleasure of interviewing Trevor Dowswell.

For the past seven years, Trevor Dowswell has been the Chief Technology Officer at Hotel Internet Services, a multi-national enterprise networking and software development company. He directly oversees all product architecture and technology adoption and implementation for the company.

Trevor is a specialist in the architecture and configuration of converged, large-enterprise wired and wireless networks. He is a Cisco-certified engineer who has personally directed the installation of hundreds of public access WiFi networks, as well as large-scale video-on-demand and IPTV systems.

Additionally, he is a specialist in public access and hospitality authentication systems and network security, a web designer and Ruby developer, and has years of experience in top tier support, troubleshooting obscure issues with advanced and complex networks.

On top of his technical experience, Trevor is a published writer and editor, and previous to his involvement in the tech industry, worked extensively in marketing, live audio/visual, and the motion picture industry. He uses this textured background to provide fresh insight and vision into product design and rollout across Hotel Internet Services’ many verticals and brands, enabling the company to set new industry trends.

Thank you so much for doing this with us! Before we dive in, our readers would love to learn a bit about you. Can you tell us a story about what brought you to this specific career path?

I had been managing a post-production audio studio for movies and TV in Burbank, California for a few years, and it was, in general, rewarding, creative and interesting. I had the opportunity to work on some great projects with all manner of intriguing people, from Jim Cameron to Carmen Electra. However, I had started to feel like I was hitting a ceiling in both my career and financially, so I was on the lookout for something new.

I struck up a conversation on social media with an old friend from high school, and she just happened to be hiring for someone to coordinate their web development and installations. I had only scratched the surface of web development at USC years prior and knew virtually nothing about enterprise computer networking. However, I love a challenge, so I thought “perfect” and jumped in head-first. I somehow managed to convince them that I could do the job, started a couple weeks later…and quickly went back to college on the evenings and weekends.

I happen to be a quick learner, so within six months, I surpassed our most experienced engineers and moved from a coordination role to Director of Installations, project managing all network projects and performing all advanced configuration, as well as bringing in-house our web development for all guest-facing properties.

Funnily, it wasn’t until I became the Director of Installations that I realized I had inadvertently followed in my father’s footsteps. For years, he worked as an Electrical Engineer for Motorola, overseeing the installation of the first wireless computer systems in police cars around the globe.

Can you share the most interesting story that happened to you since you began your career?

This is perhaps the wrong sort of interesting, but it’s what popped to mind. I got a call from one of my install technicians, who I had sent to Brooklyn for a hotel Wi-Fi installation. He was standing outside of the property and was concerned that he wasn’t at the right location. It didn’t look like a hotel, there was no front desk, just a locked door and a tinted, bullet-proof window next to it with a little slot at the bottom. We double-checked the paperwork, verified the address with the account manager, and he was indeed at the correct location.

I told the technician to just to go and see if he can get in, scope it out, meet with the client, and find out what the deal is. He called me back a bit later. He had managed to get into the building and walk the site, and he was positive this wasn’t a hotel. When I asked him why, he said, “The door to every room was open and there were only mattresses on the floor and TVs playing pornographic content.”

This client had hired us to install a pay-for-use Wi-Fi system, so we spoke to him, trying to understand why he wanted Wi-Fi. Was it even going to be used? He told us a story about how they recently acquired the property and were going to upgrade and change things. So we went ahead and installed his network, assuming they were converting to a proper hotel.

We were not shocked when they later requested that we start charging for the Wi-Fi by the hour. We uninstalled that network pretty quick.

Can you tell us about the cutting-edge technological breakthroughs that you are working on? How do you think that will help people?

As a networking company, we’ve been working quite hard to create a seamless environment for apartments, student housing, senior living and hotels that ties together all of the disparate and disjointed internet-enabled technologies that exist in the market and makes them simple to use. We want a regular person to be able to walk into their apartment on move-in day, start our setup wizard, and within five minutes have their personal Wi-Fi network up and running, TV live and have a simple interface moving forward to manage any future devices they wish to onboard, including smart lights, cameras and appliances. Additionally, that private network they just created is instantly available no matter where they are on the property, not just in their apartment, with the same speeds and all the same features.

We are doing away with having to wait days, if not weeks, for underwhelming, overpriced internet to be activated, and which only provides the most basic services.

Our Wi-Fi is properly designed for full coverage in all areas, both living spaces and common areas, with enough bandwidth to satisfy the heaviest consumers, and it even provides features for more advanced internet users who need things such as static public IPs or who want to host LAN parties.

How do you think this might change the world?

I am a strong believer that technology should be used to augment and enhance the human experience, not supplant it. Thus, day-to-day technology should blend into the background, often forgotten and infrequently noticed. Therefore, the changes we expect might often feel intangible, such as less stress, more quality time, increased productivity, better focus on the things that matter.

The other factor is simply providing better internet to more people. We are becoming more and more reliant on the internet for both work and play, so one’s quality of life can be largely dependent on the quality of internet you have readily at your disposal.

Keeping “Black Mirror” in mind, can you see any potential drawbacks of this technology that people should think more deeply about?

I feel that every conversation about connecting all things to the internet warrants reflection on security. Every pathway out is theoretically a doorway in. Do I think you might stumble out to the kitchen one morning and have your toaster try to kill you? No, not likely. Could I envision someone hacking a surveillance account to determine when someone isn’t home so they could be robbed? Yes.

Security is everyone’s responsibility — the service providers, developers, hosting services, users. So everyone managing their piece of the pie correctly is critical in surviving the world of the Internet of (every)Thing.

Was there a “tipping point” that led you to this breakthrough? Can you tell us that story?

For some time, we have been able to create the networking environment to support a fully-managed, secure, simplistic internet experience, but the industry as a whole has just not been there. So there have been a few of us championing for the correct advancements and adoption of technology to make all of this possible, and that has been a slow climb for the past ten years. The final tipping-point was when a partner of ours was able to fully crack internet-delivery of bulk TV service. That was the final piece in the puzzle for creating the end-to-end solution that we felt was truly complete.

What do you need to lead this technology to widespread adoption?

FCC 22–12 (an FCC ruling from earlier this year to further promote competition in multi-tenant environments and to do away with internet and TV service provider exclusivity contracts that have stifled innovation) helps clear the way for opportunity. I feel like better managed internet and TV is an inevitability at this point. There are too many players demanding its existence, and it is the most logical path moving forward for building developers, owners, and managers.

What have you been doing to publicize this idea? Have you been using any innovative marketing strategies?

Our company is very keen on surveys. We like to know what people are actually thinking and doing out there, and we also love sharing that data with everyone. So we have put a lot of time in collecting information and opinions from thousands of real users, owners and managers regarding Wi-Fi, entertainment, and IoT, and our marketing team continually puts that data out using every channel they possibly can.

None of us are able to achieve success without some help along the way. Is there a particular person who you are grateful towards who helped get you to where you are? Can you share a story about that?

I would say that I would not be doing what I’m doing today without Rafael van den Berg, who built up the tech side of Hotel Internet Services during its infancy, is currently our Director of R&D, and was my first networking mentor. When I came in to interview all those years ago, I was only armed with random, disjointed pieces of data about networking that I had gleaned from Google searches over the previous two days. Rafael was the one who accessed my technical knowledge during the hiring process. Looking back, I truly knew nothing; my answers were an absolute joke. Rafael knew that I knew absolutely nothing, but he was willing to take a leap of faith, and I’m sure glad he did.

Since that time, we’ve built most of Hotel Internet Services’ products together. We are each other’s sounding boards, and I think having two people who can balance each other out and challenge each other is invaluable.

How have you used your success to bring goodness to the world?

In presentations, speeches, articles, conversations with clients, prospects, vendors, and competitors, I have always preached unity. Let’s all work together and build great things. There is already too much divisiveness in our world. We don’t need people throwing blame around; blame never solved a problem. What the world needs is simply good people, doing good things, making good products, and having a good time.

So I’ve tried to lead by example, as well as worked to actively inspire goodness. My wife and I flow a lot of energy towards people and groups who are helping others, helping the planet, and in general those striving to make big, positive impacts around the world.

What are your “5 Things I Wish Someone Told Me Before I Started” and why?

Wow, this is a tough one. I’ll give it my best shot:

Everyone is Pretending

It’s not just you. A lot of people are still waiting for that ethereal moment when they suddenly become a grown up. Because I felt like I was pretending to be an adult, it took me a little while to realize that I knew more about my fields of expertise than any client or other vendor I spoke with. The moment I realized I was the authority of my field and that everyone else also felt like they were pretending, I fully owned every phone call and meeting. I was confident, decisive, and I could get things done.

Trust Your Instincts

If you’re still alive, it means that you’ve been more right than wrong. If something feels off or doesn’t seem like the right decision, it’s likely you’re right and it probably is off and it probably isn’t the right decision. Don’t place implicit trust in another just because they’ve been doing something longer than you have. Tenure doesn’t always equal competence, so you have to find a balance between trusting others and trusting yourself.

Following is Way Easier Than Creating

Creating the future, creating the vision and writing out the plans, getting agreement and cooperation, and pushing new projects from implementation through to completion is way, way harder than following a path that has already been paved. When you become an executive, or if you start your own company, you have to be willing to become your own power source. It takes a lot of mental fortitude, and it burns though so much mental energy.

Find a Really Good Rubber Duck

In software development, there is a practice called “rubberducking” where you debug your code by describing each function in normal language to a rubber duck (or your object of choice). This practice is just as effective in business as it is in programming. I don’t have an actual rubber duck on my desk, but I do have a person who will listen to whatever I have to say without judgement and who can often give me a unique perspective and sage advice. And sometimes you just need to get out of your head. Describing a problem to someone else often makes the solution spring to mind — sometimes just opening your mouth to start talking is enough to make the answer materialize.

Be Willing to be Wrong to be Right

It’s really hard to get anywhere substantial without being willing to just throw yourself out there and suffer the consequences, both good and bad. You have to be just as willing to be wrong as you are to be right, because if you’re never doing something because you might be wrong, then you are simply never doing anything. Sounds like 1st Grade logic. It probably is. But it’s true, so who cares.

You are a person of great influence. If you could inspire a movement that would bring the most amount of good to the most amount of people, what would that be? You never know what your idea can trigger. 🙂

Ha! That is a rather generous description of me, but I’ll roll with it.

I would say, be responsible. Whenever you’re at a crossroads where you can either take less responsibility or more, go with more. You can take baby steps. It doesn’t have to be huge every time. But if everyone gradually took just a little bit more responsibility for their health, for their emotions, for their child’s education, for their partner, for the quality of their products, for their company, for the effects of their actions on others and their environment, for making at least one person happier today, for that guy that no one else is letting into traffic, then we would collectively, eventually solve all world problems.

Can you please give us your favorite “Life Lesson Quote”? Can you share how that was relevant to you in your life?

One I’ve used over and over is, “There are no such things as problems, only conversations.” And this is one I actually don’t just preach.

I did an experiment with this when I was working in building maintenance in my late teens. At the time, it seemed like every few days someone was mad at someone, and often, it was directed at me. I decided to see if I could resolve every upset simply with communication. For example, if a bathroom was out of service, could I not fix it and then make everyone happy and able to move on just by talking to them? It worked 100% of the time.

However, you have to do it right. You have to actually fully communicate, meaning truly listen, understand and acknowledge the other side, and the intent of your communication needs to be to make them right, not wrong. I completely shocked a partner of a company I was working for a number of years ago with how powerful this is. He asked me to have a call with a client that was threatening legal action and had been quite nasty in their emails and letters. I got on the call, I listened, I told the client that they were right, we hadn’t delivered what was in the contract nor could we, that the contract was wrong, and laid out what we were actually able to do, and that was it. Afterward, the partner got with me and was just completely baffled. He said, “I don’t understand, no one yelled at you. They didn’t even seem upset. I don’t get it.”

It wasn’t a problem, it was simply a conversation.

Some very well-known VCs read this column. If you had 60 seconds to make a pitch to a VC, what would you say? He or she might just see this if we tag them 🙂

Managed Wi-Fi, TV, and smart home is a market with significant growth. There are a number of players in the residential arena (Google, Samsung, Control4, etc.) with products well suited for single-family dwellings, but these products can start to fall apart in a multi-tenant environment. At the same time, property developers, owners and managers are fleeing from the behemoth service providers that have dominated this market for decades. Therefore, the market is primed for disruption and a significant “land grab” with a solution that integrates all of the strongest residential technology players together and provides a centralized interface to manage them from a property level, as well as a tenant level, and that’s what we’re offering with our product.

How can our readers follow you on social media?

Thank you so much for joining us. This was very inspirational.

How Hoteliers Can Create an IoT Network Strategy that Meets Both Business Needs and Guest Expectations

Since their initial introduction, IoT technologies have taken the hospitality industry by storm and have created much excitement over the limitless possibilities they offer. Even prior to the pandemic, as much as 70 percent of hospitality executives indicated the presence of at least one active IoT project at their properties. With much of the industry now recovered and welcoming guests back in large numbers, IoT adoption rates are only set to increase further as hoteliers strive to differentiate within an ever more competitive market.

Yet while many may be familiar with IoT benefits that can include heightened experience personalization, faster service response times and lower operating costs, fewer have a grasp on what it takes to ensure a successful solution rollout. For the unwary hotelier, IoT technology can represent several potential pitfalls if not adequately planned out that can lead to higher expense, frustrated guests and more work for already overstretched employees.

To sidestep any unwanted and likely costly surprises, today’s hotel businesses should always have a well thought out strategy they can rely on to obtain the results they set out to achieve. Applicable to hotels and resorts of any type and size, here are three key steps able to ensure an IoT platform deployment that always lives up to both hotel and guest expectations alike:

Step 1: Define the Desired Outcome and What Success Means

Regardless of industry, businesses can often jump towards IoT as something that must be adopted simply because it’s the ‘next big thing’ in increasing profits and standing out from the competition. However, moving forward with IoT using this kind of mindset more often than not leads to missed opportunities to maximize the improvement of operations. At its worst, it can also result in operations potentially grinding to a halt if insufficient research has been done to identify the possible implications of a solution’s adoption on existing systems and services.

Before even beginning to review their IoT technology options, hoteliers should first ensure that they have a clear picture of precisely what it is that they are looking to achieve. Is it a reduction in time it takes to complete service requests? Perhaps a mobile-enabled task management system might make for the best investment. Is a hotelier mostly concerned with reducing out of control utility costs? An IoT integration that can detect real-time room occupancy to automatically adjust in-room amenity settings could do much to lower monthly energy bills. If the idea is to ‘wow’ guests with a truly exceptional stay experience, technologies that can leverage mass data to make personalized service recommendations are now widely available.

Hotel Internet Services Publishes GuestCast Usage Analytics Demonstrating Hospitality’s Growing Demand for Content Streaming Technology

Leading provider of in-room entertainment solutions reveals new insight into guest streaming trends and behaviors.

CLEARWATER, Fla. — September 20, 2022 Hotel Internet Services (HIS),a full-service provider of internet services and solutions for the hospitality industry, has today released a set of valuable analytics showcasing how content streaming trends continue to evolve throughout the global hotel market. Leveraging data combined from properties equipped with its GuestCast streaming platform, HIS by publishing such analytics aims to provide the industry’s hoteliers with up-to-date insight on how to adopt an in-room entertainment strategy that aligns with modern guest behaviors and expectations.

With content streaming now the predominant form of entertainment in consumer homes, HIS GuestCast analytics likewise reveal that hotel guest preferences for using streaming technology have only increased.  For example, GuestCast was found to be used by guests for an average of over 3 casting sessions per room each day.  Streaming session length now averages four hours and 17 minutes for each guest, while 44.6 percent of guestrooms had their GuestCast devices utilized on a monthly basis. These analytics together notably demonstrate the growing reliance that guests place on the ability to stream their own content verses using more traditional entertainment options such as Cable TV or video on demand.

HIS’ GuestCast analytics also reveal how hotel guest streaming behaviors continue expanding to include an ever more diverse range of streaming subscriptions that a property’s solution should be compatible with. The top ten most used streaming services now include:

• Netflix
• YouTube
• Hulu
• Disney+
• Prime Video
• HBO Max
• Spotify
• Peacock
• YouTube TV
• Paramount+

“We’ve known that content streaming has eclipsed traditional TV for some time now, but what hoteliers need to recognize is that the presence of a streaming platform within guestrooms is no longer up for debate- guests are demanding access to the technology and are seeking to use it more and more throughout their stay,” said Gary Patrick, CEO of Hotel Internet Services. “Keeping pace with guest in-room entertainment expectations importantly doesn’t just involve adopting any kind of streaming device, but one that can provide the flexibility and ease-of-use that guests experience when at home.”

As a streaming solution purpose-built for hotel environments, GuestCast is notably designed to be instantly compatible with virtually any streaming subscription a guest may wish to access on guestroom TVs. By also offering a simplified device-pairing process allowing guests to cast content by simply scanning a QR code, GuestCast is also credited with eliminating commonly encountered troubleshooting issues. According to the latest device usage analytics, GuestCast only receives support call requests by one percent of users, which translates into approximately one out of 100 guests. This further reinforces GuestCast’s main objective of serving as an intuitive and user-friendly casting platform that even unfamiliar first-time users can interact with hassle-free.

A key differentiating feature of GuestCast which allows it to collect usage data is its innovative GuestCast Analytics Dashboard. Available to any hotel business that deploys the casting platform, the GuestCast Analytics Dashboard provides each property with a real-time analysis into the performance of in-room entertainment strategies. In addition  to tracking GuestCast usage rates, the dashboard can even monitor the strength of guestroom WiFi signals to ensure that connectivity remains high-quality and in line with guest needs.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email

Fill out this form to find out more about GuestCast or call 855-909-3711.

MDU Wi-Fi 101: What You Need to Know

The term ‘multiple dwelling unit’ refers to a residential building that contains more than one dwelling unit. These types of buildings can include apartments, condos, townhomes, private single-family residential developments, mobile home parks, and more. MDUs may also include senior living facilities, student housing, military housing, and similar structures. They are generally built to provide housing for a large number of people in a relatively small area, and they typically have many common areas that residents can use, like pools, gyms, and laundry facilities.

While MDUs can be found in cities all over the world, they are most commonly found in urban areas where space is limited. This is because MDUs allow for a higher density of housing, which is ideal for cities where land is expensive and space is at a premium. MDUs are also popular because they can provide residents with a sense of community that they may not find in other types of housing.

However, when it comes to Internet access, MDUs can pose some challenges. Because there are multiple homes near each other, installing and maintaining Internet service can be difficult. This is why it’s important to work with an experienced Internet provider that specializes in serving MDUs.

In today’s society, we are all part of the on-demand culture. With so much information available, high-speed internet has never been more needed than it currently stands at this moment! We demand quick access to everything from work emails to social media sites, all while maintaining our daily life obligations without interruption or delay due to slow speeds with old technology.

There’s no surprise why property managers are on their toes for dependable connections for their tenants, given everyday demands for constant connections to live normal lives. Wi-Fi for MDU’s has become a hot topic.

Property Managers want fast, quality, internet to make sure their tenants are satisfied and coming back – but providing this service isn’t always easy without connectivity issues! The demand for a solid internet connection from larger clusters of housing is what has led to the development of Multiple Dwelling Unit Wi-Fi!

There have been numerous attempts to discover the ideal answer, but the finest solution to date remains Managed Service Wi-Fi for Multi-Dwelling Units (MDU Wi-Fi). MDU Wi-Fi fully hands over management of your internet service to professionals rather than building staff and property managers who may do a subpar job at it.

Managed MDU Wi-Fi is a strategy for building owners to earn money through renters who purchase their Internet service directly from the property owner.

How MDU Wi-Fi Works

Wi-Fi networks are utilized by many MDU operators to support business applications and services onsite. The network infrastructure is critical to the business and must be secure, reliable, and always available.

While many operators have implemented wireless networks, they often do not have the in-house expertise to manage and support them effectively. This can lead to service outages and slowdowns, as well as increased costs.

They might, however, expand those networks to provide dependable and high-performance wireless Internet access to all of their MDU dwellers with managed Wi-Fi. They can then provide a highly desired amenity to entice tenants and boost revenues, as well as distinguish their properties from the competition. This is precisely what MDU Wi-Fi aims to accomplish.

With MDU Internet as an amenity, there is only one pre-installed community-wide MDU network that delivers secure, individual access to all residents in the community or MDU. MDU Wi-Fi is a form of Wi-Fi that’s designed for large housing units. It’s similar to Wi-Fi at home in many ways; however, it is on a grand scale.

In theory, they are very comparable to one another. You connect your device to the network and thence to the internet by means of the MDU Wi-Fi network. But this Wi-Fi can also be utilized for household utilities such as smart appliances.

MDU networks are perfect for apartment complexes, condos, Senior Living and other types of MDU properties because they offer great coverage in multiple-unit structures. It’s easy to set up and use, too! Multiple people can join the network with MDU internet. While it may appear difficult, MDU Wi-Fi networks are really simple to use.

When choosing an internet service for your community, it’s important to consider the architectural distinctions between the various MDU Wi-Fi services. For the best resident experience and network security reasons, MDUs should select a Managed Wi-Fi provider that covers all apartment units in their building. It’s both more secure and less expensive in the long run for multi-dwelling units.

Why You Should Set Up Internet for Your Apartment Building?

Internet is a fundamental need for most people in the modern world, and providing Internet access in every unit can be beneficial. Just like water and power, it is now considered a part of standard utilities in most households today.

In addition to being able to provide your tenants with something they crave so much; you might even see an increase in revenue! No doubt offering internet access in every unit and throughout your apartment complex opens up a wealth of opportunities for you as the owner or manager.

Installing Wi-Fi in an apartment complex is an easy task for specialists and, in most cases, can be completed in no time. You know that your residents will want to use the internet, so this upgrade makes sense for you too.

Additional Revenue

You can charge more for your rent if you offer Wi-Fi. You’ll be providing tenants with an amenity they will use daily and need, so it’s not just about offering them something cool like a pool or a gym. This time, it is something useful that they will always need!

Ensuring your complex or property is as modern as desired isn’t limited to keeping up with the newest fads. It also includes making MDU Wi-Fi available. With it, you may charge more rent while still providing a great deal of value to your tenants. Instead of allowing the ISP to recoup its costs through your renters’ internet access, provide managed internet service.

Stand Out

Although Internet and Wi-Fi are important aspects of tenants’ daily routines, there aren’t many apartment complexes or MDUs that provide their tenants with Wi-Fi or Internet service directly. When it comes to apartments, buyers look for value-added features to be a crucial aspect in their selection. A good example of such is Managed internet services.

Imagine the delight of your luxury apartment complex’s tenants when they discover that you offer Wi-Fi in your apartment. They’re used to modern amenities such as these, which makes it all seem like an exclusive club for them – one where their needs come first!

Another set of tenants who will benefit from a stable and robust MDU Wi-Fi connection are those that work from home! With the pandemic, many people have been forced, or now choose, to work from home, and a good Wi-Fi connection is essential for those that want to be productive.

And in most cases, the bandwidth, stability and speed of a Managed Wi-Fi network far exceeds that of your local ISP or cable company.

Benefits of MDU Wi-Fi for Residents

Managed Wi-Fi enables multi-dwelling unit owners and operators to manage and monitor their subscribers’ home Wi-Fi networks. Through a reliable MDU Wi-Fi network provider, operators can remotely configure, update and troubleshoot home Wi-Fi networks from a central location. This not only saves time and money but also reduces the need for on-site technician visits. MDU owners enjoy several advantages as a result of utilizing Wi-Fi, they include:

Reduced Operational Costs

Managed Wi-Fi can help owners and operators save money by reducing the costs of certain building functions, such as HVAC and lighting. By using a single network to connect all devices in a building, managed Wi-Fi can also improve communication and collaboration between employees. With managed Wi-Fi, MDUs that use smart applications to automate their network settings will see an improvement in energy efficiency while also cutting down on expenses!

All MDUs face the same concern: high energy usage. Voice assistant speakers, sensors in smart lighting, leak detectors in water heaters, and smart thermostats can now aid in lowering operational expenses, thanks to managed MDU Wi-Fi network.

It Reduces the Need for Cables

This Wi-Fi offers an easy and cost-effective solution to provide high-speed Internet access in buildings. MDU installations avoid the need for individual tenants or building owners to deal with cable management. As well as eliminate a potential vendor conflict by making it one provider that serves all areas of your home.

It is Safer

Residents who operate their Wi-Fi are vulnerable to cyberattacks. Hackers might also enter your management network and steal sensitive information or cause building systems to malfunction at any time. On the other hand, Reliable MDU Wi-Fi suppliers work with gateways like Fusion, which offers advanced threat protection against a wide range of network assaults with unprecedented speed.


When you provide Wi-Fi and internet access to your tenants, it’s one less thing for them to worry about on moving day. It’s also a more predictable monthly cost when you offer internet access as part of the rent. In addition, a stable, predictable price is a pleasant bonus for residents who are frustrated with cable companies’ frequent price hikes.

Apart from a regular bill, providing internet to apartments allows your tenants to have access to streaming, fast downloads, and other services no matter where they are on the premises.

The Implementation Process and Results

To get started with MDU Wi-Fi at your apartment complex, you’ll need hardware, a managed Wi-Fi service provider, and network support. ISPs provide you with the bandwidth you need to meet your community’s streaming demand, and an MDU Wi-Fi provider can give you the equipment and service you need to get up and running. If you know what you need and what to anticipate, getting started and set up will be much easier. Here are a few things you should know before setting up:

Choosing MDU Wi-Fi Services

MDU technical services companies are the best option for installing Wi-Fi at your apartment complex. These professionals can install proper cabling and set up networks throughout an entire property, providing 24/7 monitoring and tenant support along with it! Consider the following factors before selecting an MDU technical firm:

Quick Response

If you’re experiencing any kind of Wi-Fi issue, the last thing that anyone needs is downtime. Whether it be for work or just everyday use, your residents won’t thank YOU if they’re stuck without connectivity. This is because there’s nothing more frustrating than not being able to do anything at all when all their devices have lost internet access!

Your MDU Wi-Fi Service provider should offer 24×7 network monitoring services so you know right away if some piece of equipment has gone down. And having tenant support services available at any time to assist your tenants will reduce down time and relieve the Property Manager of some of their workload.


When you choose the right service provider, your network will continue to function smoothly because it will be maintained with regular maintenance if that is provided.

The truth is, even if your network is running smoothly now, there are always things that can go wrong. This is why a good provider stays up-to-date on the most recent software, security patches, and other key assistance to keep your system working smoothly.


MDU Wi-Fi network will be utilized by residents for various purposes including streaming, downloading, working remotely, and other online transactions. It is of utmost importance to protect their data when using these internet services which can be exploited by hackers to access personal information like social security numbers or financial records.

This is why your managed service provider should be able to assist you in preventing data theft and any potential problems by providing the proper equipment for security. Proactive monitoring of dangerous threats or network security by the property’s gateway, is a necessary service that the firm must provide at all times.


If you need help with your MDU internet, it would be best to find a company that specializes in managed Wi-Fi services. This is the only way you can be confident that you will benefit from a team of experienced specialists. In addition, it will ensure the job is done right and all of your tenants are satisfied!

MDU internet can reach apartment complexes, senior living facilities, student housing, military housing, and other types of communities. Because of this, you’ll want to deal with a service provider that understands your demands and create personalized internet solutions.

Also, verify that they have the skills to install a network that works for your property. Some service providers may not have the workforce to work on large complexes with hundreds of apartments. In conclusion, make sure you’re getting the best match for your requirements.

Choose MDU Internet Services

MDU Internet Services, a solution provided by Hotel Internet Services, offers a complete suite of high-speed internet solutions for the residential and commercial markets. Whether you are looking to upgrade your current service or install a new internet system in an apartment complex, we can help! We offer Wi-Fi Internet connection for your virtual local area network with customer service, maintenance, and monitoring for apartment complexes, MDUs, Senior Living, Military Housing, Student housing, and more.

Why we are different?

  • We offer the perfect solution for every large commercial application that requires constant Internet connectivity. We make use of a variety of networks and cutting-edge Wi-Fi technology to provide a fast and secure property-wide Wi-Fi solution.
  • Our Network enables you to utilize IOT technology on your property.
  • Tenant and Management Technical and Network Support

Wi-Fi is the future of apartment living, and we’re here for you. Request a free quote by contacting us right away!

What Hotel Guests Really Want From Their In-Room WiFi

Your hotel’s lobby is what makes the first impression, and the friendly faces behind the front desk welcome each visitor who comes in. You probably have some cozy places to sit and relax for weary travelers, light music filling the room, and let’s not forget the gorgeous amenities like the pool deck! All of that to say – there are many elements that go into making hotel guests feel at home.

However, there is so much more that goes into making a guest feel welcome in a hotel than just the lobby. Namely, a free and easily accessible wireless network. Making this a part of your business has become the gold standard in the hospitality industry. After all, you want to offer your customers what they desire, and what they want is a simple, strong, and secure hotel WiFi network. Here are a few things your hotel guests really want from their in-room WiFi network design:

Data Security

Many people are wary of connecting to hotel WiFi, especially in light of recent data breaches at major hotel chains and other public spaces around the world. With that in mind, you must ensure that guests feel secure using the current WiFi networks at your hotel. IT personnel must safeguard both guest and corporate WiFi networks against any threats.

Hotel chains need to safeguard client data such as guest devices on their networks, payment details in transit, and third-party vendor information. Hotel businesses must adhere to strict data security standards to continue operating securely, successfully, and lawfully. This is beneficial to your hotel’s image and will enhance the guest experience since they know that their data will be secure when connected to your hotel’s WiFi. While data security is a top priority for many, here at Hotel Internet Services, we use the Fusion Gateway to ensure the best security. It combines a Web Server, Firewall, Aggregator/Bonding Appliance, DHCP Server and Authentication Gateway all in one for fast and secure WiFi. You can trust that it is secure because the Deep


Guests are always on the go, and they need their internet connection to be just as quick. You’ll find that a fast WiFi signal will allow your guests to enjoy online browsing without interruption so they can connect with home or work quickly and easily!

We live in a world where people are dependent on their devices, and it seems like a new smartphone or tablet is released every day. Maintaining an up-to-date network system has never been more important with all these new advances in technology constantly coming out. These devices require strong wireless signals to operate optimally. Your hotel guests will expect to be able to use the internet without being slowed down on the device of their choice.

You must modify your hotel WiFi systems to keep them running properly as new technologies emerge. Every three to four years, we recommend that you evaluate your wireless network and identify areas for improvement to provide complete coverage.

Professional Equipment

Without suitable equipment, you won’t be able to provide your visitors with the experience they’re looking for. In the hospitality and MDU industries, professional, enterprise-grade equipment is essential for providing guests with reliable and secure WiFi. There are several parts that make up a WiFi system including a gateway, wireless controller, switches and access points.

Here are a few tips on how you may improve your hotel WiFi solutions for higher guest satisfaction scores:

Put the Access Points Somewhere Sensible for Better Internet Access

WiFi radio waves are transmitted from access points in different patterns, based on the access point design. Some access points are designed to be ceiling-mounted, with a wave pattern that shoots down and across, while other are designed to be wall-mounted, providing the best coverage directly in front of it. So, if you want proper coverage without dead spots, you must choose the access point position carefully.

Professional system integrators have the knowledge and experience to properly place the access points for the best internet quality. They will also be able to advise you on the best type of access point for your environment, depending on the layout and size of the premises. They will conduct a thorough survey of your property to ensure that the access points are correctly positioned, taking into account obstructions and interference.

Keep Your Equipment Updated

The software that controls your wireless access points, like any other computer program, must be updated from time to time. Why is that? Security and performance are the two most common reasons, but there are a variety of others. Every update resolves bugs and other issues, and many of them improve the functionality of your equipment. Your customers will appreciate you for keeping this equipment up-to-date.

It’s worth noting that, with a gateway like the Fusion, there will be numerous security, stability, and performance benefits across the board when you upgrade the software. This is in addition to the benefits that come with any major software release like improvements to the web interface, better logging, and so on. The gateway and controller software will be updated on a regular basis by Hotel Internet Services to ensure that your visitors have a safe and dependable WiFi connection.

Don’t Cheap Out on the Connection

Numerous consumers with high demands on the network necessitate additional capacity. A hotel’s conference room, for example, may accommodate more than 200 concurrent users on the WiFi network.

Higher-end, enterprise-grade access points are built to withstand this sort of demand; therefore, they are considerably more expensive than ones acquired at a local electronics shop. Additionally, the abilities they have to seamless roam between APs, dynamically adapt signal strength, and shape the waveform to each device helps optimize load balancing, minimize interference and maximize performance.

This is why it’s vital not to replace higher-end access points with cheaper ones since this will have an impact on the overall performance of your WiFi network.

Maintain a Strong Wireless Signal Throughout the Hotel

WiFi wireless networks, as compared to cellular or other technologies, are particularly susceptible to signal fading. WiFi clients obtain the greatest data rates when they are in an area of strong signal strength from the access point with little interference. Most service providers suggest aiming for a minimum signal strength of -65 dBm and an SNR of 25-30 dBs in the quest for strong signals.
What is dBs in relation to SNR? The signal-to-noise ratio, commonly known as SNR, is the strength of the wanted signal compared to background noise (or undesired signal). The fixed formula to determine SNR compares the two levels and returns the ratio, which indicates whether noise affects the desired signal.

To ensure that your guests’ devices stay connected at every point in the hotel, it is important to choose high-end access points.

Why do Hotels Need WiFi?

As we know, there are many different types of travelers, and their needs can be as unique as their demographic. Business travelers require fast, reliable Internet to complete their tasks and stay in touch with the office. Families on vacation may need WiFi to keep up with their social media accounts, check email, and stream movies and TV shows. And solo travelers often use hotel WiFi to stay connected with friends and family back home. By providing high-quality WiFi, hotels can appeal to a wider range of guests and keep them coming back! Here are a few more advantages of having a dependable and consistent WiFi connection in your hotel:

To Strengthen Customer Loyalty

One of your goals as a hotelier is to give your guests an outstanding, consistent, and hassle-free experience to encourage them to return. To stand out from the crowd, you must provide exceptional services throughout the guest’s stay, including the best hospitality WiFi service. Providing fast, constant, and readily accessible hotel guest WiFi is one way to strengthen that loyalty to consider.

Hotel WiFi is an important element in the hotel selection process and future reservations. To improve your hotel guest experience, you need to provide them with a seamless experience. They should be able to connect and stream without interruption from the moment they walk in until their final step of departure. No internet connection or streaming problems with your WiFi network, whatsoever!

You also have a higher chance of attracting happy and loyal guests who would consider repeating reservations and recommending your hotel to their coworkers, friends, and family if you provide a good and consistent WiFi experience. And offering free WiFi generally increases guest satisfaction scores while keeping guest complaints at bay.

Uninterrupted Communication

With a secure WiFi connection for hotels, guests today have more opportunities than ever to stay in touch with their loved ones and keep up on the latest happenings back home. Whether they want a quick internet call or just an update from social media, free WiFi ensures that all of these communications through their smart devices are possible without leaving their room! Again, they will be more likely to stay longer, spend more money, and recommend the hotel to friends and family.

Seamless Hotel Operations

Hotel WiFi has a significant impact on your hotel’s operations as well. Hotels around the world are dependent on smooth operations to provide exceptional guest satisfaction. Slow networks can have a damaging influence on the performance and efficiency of your hotel’s operations, as well as the satisfaction of your visitors.
The following systems may be affected by your hotel’s WiFi access points, each of which requires uninterrupted internet connection and sufficient bandwidth: web-based platforms, concierge service, IPTV, credit card machines, tablets, housekeeping devices, remote check-in, and so on. For these systems to operate properly, you’ll need access to the internet and a connection at optimal speed.

Installing WiFi Business Solutions

The moment you decide to build a new network for your hotel, the next step is to choose a HSIA services provider to install it for you.
Note that every hotel is unique, therefore, you need a service provider that can adapt the network design and installation procedure to meet your specific requirements. It’s critical to work with someone who understands your needs.

To begin, you’ll want an HSIA service provider that can create a layout that will meet your present and future requirements. You may potentially require remote services management and HSIA consulting services for your network, so you want a firm with expertise in both areas. In general, here are the two qualities a service provider must have:


Hospitality networking must provide very specific features, and it is also undergoing changes on a regular basis to fulfill new use cases and technology, examples being the ever-expanding IoT universe, converged networking and employee safety devices. Therefore, it is vital for an HSIA service provider to have experience both in enterprise networking and in the hospitality industry.


Having a team that can maintain your new network after it’s in place will assist you to avoid future issues. The last thing you want is a guest having a terrible experience at your hotel. This is why you’ll want a reliable HSIA service provider with a knowledgeable staff that can solve your internet or guest login problems as soon as possible.

We Provide Complete WiFi Business Solutions for Hotels

A powerful and reliable wireless network ensures the best experience for guests at your hotel. When you install a hospitality WiFi network, your guests can enjoy more than just the internet, they also have access to TV channels, streaming services, and other on-demand entertainment conveniently through their devices. A hotel WiFi network may be a gamechanger for your hospitality company if you want to attract more people and add new services and amenities to enhance your guest’s experience.

This is why it’s so important to choose a reputable wireless internet service provider for your hotel, so you receive the best outcomes and delight your hotel guests. The best choice for hotel internet services is in the name: Trust Hotel Internet Services with your next hospitality HSIA installation project. Contact us today for a free quote to get started!

Radisson Hotel Pendleton Airport Case Study

Radisson Hotel Pendleton Airport Case Study

Installation Spotlight


With spectacular views of Oregon’s Blue Mountains, Radisson Hotel Pendleton Airport serves as an ideal location where guests can unwind and take in the sights as they arrive at their destination or continue on with their travels. The 75-room hotel features a range of amenities to make each guest’s stay enjoyable and comfortable, including high-end cuisine, an onsite fitness center and meeting spaces. Guests staying at Radisson Hotel Pendleton Airport can also benefit from the property’s commitment to providing a internet access experience that conforms with modern lifestyle needs.

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As a property that caters to a large number of guests staying due to flight layovers, Radisson Hotel Pendleton Airport understood the vital importance of WiFi for travelers seeking to stay in touch with family and friends, to perform work or to keep themselves entertained. Yet as with many properties across the industry, the hotel suffered from patchy WiFi signal coverage and slow speeds that jeopardized guest satisfaction rates. A hotel operated by Makad Corporation, an organization with decades of expertise in hotel development and management, property leadership sought out a network solutions provider that could offer unmatched WiFi service quality at an affordable price.

After performing research into several competing providers, Makad Corp. selected HIS as the ideal partner to resolve spotty WiFi coverage and slow speed issues. Using HIS expertise, the property was able to implement a cost-effective upgrade that nevertheless delivered high-performance connectivity throughout all onsite areas. This included HIS strategically installing state-of-the-art Ruckus access points, ensuring strong WiFi signal penetration that can reach guest devices regardless of any physical obstructions such as the presence of thick walls.

“For each of our hotel locations, Makad Corp. aims for only the best in WiFi service performance as we understand how vital it is to addressing today’s guest needs…. This meant that we were interested in working with the industry’s leading network technology provider and HIS fit the description perfectly. From initial planning to the implementation phase, HIS delivered a transparent, swift and painless experience, with the end result exceeding our expectations. Thanks to their responsiveness and willingness to do what is needed to achieve desired results, we look forward to expanding our relationship with HIS to enhance the online connectivity of other Makad Corp.-operated hotel locations.”
Elie Makad

CEO of Makad Corporation

By partnering with HIS, Radisson Hotel Pendleton Airport also gains access to 24/7 support services. Staffed by industry-leading network technology experts, HIS support ensures the swift resolution of any WiFi performance issues that can negatively affect guest experiences. HIS 24/7 support is also readily available to assist with guest troubleshooting concerns. This can include providing assistance with WiFi login difficulties, setting up a private VPN and much more.

Project Requirements

  • Ensure high-speed and reliable Wi-Fi connectivity that meets with guest expectations throughout all onsite hotel areas.
  • Maintain consistently high service quality to prevent any lapses in guest satisfaction.


  • Utilize HIS industry expertise and access to the latest in network technology to guarantee a fast and strong Wi-Fi signal penetration able to reach guest devices regardless of location.
  • Offer instant access to 24/7 HIS support in order to swiftly resolve virtually any network performance or guest troubleshooting issue.

Scottsdale Plaza Resort & Villas Case Study

Scottsdale Plaza Resort & Villas Case Study

Installation Spotlight


Situated on 40 acres in Arizona’s Paradise Valley, Scottsdale Plaza Resort & Villas is an upscale destination offering a wide range of amenities for leisure and business travelers alike. Guests staying at the resort can look forward to attractions that include five heated swimming pools, two tennis courts, scenic hiking trails and a full-service salon and spa. For those staying for an event or conference, the resort also boasts a total of 50,000 square feet dedicated to hosting events of any kind.

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Seeking to take full advantage of the return of physically held events and enhance its reputation as a successful event host, Scottsdale Plaza leadership recognized the crucial importance that high quality Wi-Fi access plays in influencing attendee satisfaction. Whether for a business conference where attendees require internet access to perform tasks or a wedding ceremony where invitees wish to share photos with family and friends, the property determined that it required a network overall in order to meet modern online needs and expectations.

Following recommendations from sister Highgate Hotel properties which had previously experienced the results provided by HIS, Scottsdale Plaza partnered with the technology provider to revamp its conference area network abilities and ensure consistently high service standards. With HIS technology and expertise, including the strategic placement of advanced Ruckus access points, the property is now able to ensure a fast, strong and consistent Wi-Fi signal regardless of the number of attendees or where on conference area floor they may be located.

“It can sometimes be stressful for a hotel operator who is vetting for IT solutions through a managed service provider, but HIS ensured all angles and aspects were fully covered… We were under a tight deadline requiring a complete overhaul of our internet solutions for our public and meeting spaces. While we initially thought that the installation would be daunting, HIS delivered a plan and a product for expansion that proved otherwise. Any hurdles were quickly resolved to our satisfaction and we look forward to a lasting relationship with HIS for all of our event connectivity needs.
Travis Giles

Resort Manager at Scottsdale Plaza Resort & Villas

By partnering with HIS, Scottsdale Plaza was notably also able to benefit from the provider’s innovative Conference Planner tool. An end-to-end solution for managing an event’s network needs, the HIS Conference Planner includes a range of valuable features that make overseeing performance and scaling to specific connectivity requirements both easy and hassle-free. With a single dashboard, Conference Planner capabilities include but are not limited to:

  • Effortless creation of individual conference profiles for storing and tracking information such as event login credentials, and bandwidth resource levels.
  • Instant and easy configuration of VLANS, subnets, DHCP pools and layer 3 ACLs
  • Access to intuitive reports and graphs detailing bandwidth usage, the number of users and devices, as well as analytics on any transactions made.
  • Abilities to review upcoming conference and meeting schedules using monthly, weekly or daily calendars.Multiple login page customization options that can include uploading a conference’s logo, homepage link and agenda.
  • Options to create recurring conferences with the click of a button.

Project Requirements

  • Deploy an advanced network that can guarantee fast speeds and reliability for conferences and events regardless of the number of attendees seeking to connect personal devices..
  • Implement a solution allowing the resort to effortlessly plan, monitor and adjust connectivity configurations for each hosted event.


  • Leverage HIS expertise and technology, including the strategic deployment of Ruckus access points to ensure consistent high-performance connectivity for all conference space areas.
  • Implement the HIS Conference Planner to provide event organizers with a single, user-friendly dashboard for overseeing and managing all Wi-Fi performance-related tasks.

How to elevate the in-room entertainment experience by Hotel Management by Lodging Magazine

Long gone are the days when internet was a “nice to have” amenity. Today’s guests often travel with multiple connected devices that require greater bandwidth for activities like streaming video and virtual meetings. What’s more, hotel teams and properties are increasingly reliant on the same infrastructure that supports guest WiFi networks. Three hospitality technology experts shared with LODGING their recommendations for investing in a property’s connectivity infrastructure to meet modern guest and operational demands.

Gary Patrick, CEO of Hotel Internet Services, says the trend towards guest service digitalization and the growing prevalence of smart technology in hotels has led to property internet networks being even more essential to operations and guest satisfaction rates. “Today’s hotel networks are required to be faster, more robust, and able to provide consistent reliability across a property to prevent lapses in service quality. A network that fails to live up to these increasing needs not only risks bringing various property systems requiring an online connection to a grinding halt but will inevitably fall below modern guest expectations, resulting in a drop in business reputation and revenue,” Patrick explains.