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Installation Spotlight

“We now have a Wi-Fi network infrastructure in place that is not only able to handle the most demanding online needs for guests, but is also fully capable of supporting any online-based services and amenities that we plan to add in the future.”

Introduction

Presiding over one of the most famous beaches in the world, the ʻAlohilani Resort Waikiki Beach in Honolulu, Hawaii, is renowned as a destination that serves as a modern-day oasis. Also voted as one of the best hotels in Hawaii by the Condé Nast Readers’ Choice Awards in 2018, the resort certainly recognizes the benefits of maintaining a high-ranking reputation among travelers and vacationers. Such is the reason why in addition to a recent large-scale redevelopment of the resort, property leadership also sought to enhance its guest Wi-Fi service abilities. With virtually all guests now seeking to connect at least one personal device and with many demanding online streaming and content casting abilities, resort staff recognized a critical need to deliver only the highest standard in connectivity that those staying at any hotel now fully expect.

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Challenge

Resort leadership sought out a provider that could deliver the necessary hardware and expertise to ensure a seamless Wi-Fi connection throughout the premises and also cater to growing guest demands to cast streamed content from personal devices onto guestroom televisions. As guest devices become more powerful and with more of such devices connecting to a hotel’s Wi-Fi than ever before, any potential provider would need to supply a network that could fully cope with such demands, while ensuring that any online-based resort services could also operate seamlessly.

By partnering with Hotel Internet Services, ʻAlohilani Resort Waikiki Beach was able to strategically place the latest in Ruckus Wi-Fi equipment throughout the resort to maintain a strong and consistent connection in all areas. Along with guaranteeing each guest high-quality internet browsing and downloading abilities, HIS was also able to implement a network that could handle the additional strain of wireless casting devices in each guestroom.

“Based on previous business experience with Hotel Internet Services, we were already familiar with the company’s reputation in delivering on desired expectations and in providing high quality support, so selecting them for this project was an easy choice to make,” says Joseph Yamaoka, Hotel Manager at ʻAlohilani Resort Waikiki Beach. “Thanks to the expertise of HIS, we now have a Wi-Fi network infrastructure in place that is not only able to handle the most demanding online needs for guests, but is also fully capable of supporting any online-based services and amenities that we plan to add in the future.”

Also equipped with the HIS propriety dashboard, ʻAlohilani Resort Waikiki Beach staff can view and maintain direct control over network health. Features include the ability to analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network. Hotels leveraging the HIS dashboard can therefore maximize the ability to deliver the highest quality in guest Wi-Fi and related services at all times.

Project Requirements

  • Implement a Wi-Fi upgrade that ensures each guest receives a fast and reliable connection throughout the resort.
  • Ensure that resort casting devices and other online-based services operate seamlessly and do not affect the quality of guest Wi-Fi.

Solution

  • Leverage HIS expertise to identify network needs and strategically place Ruckus equipment to ensure a consistent and strong signal throughout the resort.
  • Implement a network capable of providing the bandwidth necessary to meet guest demands while ensuring sufficient resources remain for casting abilities