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Installation Spotlight

Introduction

Combining classic style and contemporary design using Chicago-inspired architecture, Ambassador Hotel Wichita seeks to provide its guests with stylish elegance along with a uniquely tailored experience. An Autograph Collection property housed within a historic 1920’s era building, Ambassador Hotel Wichita further ensures that any guest need can be fully accommodated with the availability of enticing amenities including a bar and lounge, fitness center as well as the option of upgrading to a suite equipped with a fireplace. As a majority of today’s guests now expect to obtain seamless online access as well as the ability to receive both instant and personalized service, hotel leadership also strives to ensure that its technology infrastructure can fully provide for such increasing demands.

 

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Challenge

Seeking to upgrade to a Wi-Fi network that could fully address a multitude of online guest preferences and behaviors, Ambassador Hotel Wichita desired to work with a reputable solutions provider that could implement a strong, reliable and consistent internet signal throughout the property. With IoT-based devices, casting and voice-activated technology increasingly becoming common features within consumer homes, hotel leadership additionally sought to partner with a provider that could implement seamless access to personalized streamed content, along with abilities that maximize convenience and place each guest in full control of their hotel stay experience.

With the presence of BeyondTV in each guestroom, Ambassador Hotel Wichita is now able to provide its guests with instant access to hotel information along with the ability to obtain immediate personalized results when it comes to in-room entertainment and locating available amenities. Through an integration with Amazon’s Alexa and Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV significantly provides Ambassador Hotel Wichita guests with the enhanced convenience of complete voice control over guestroom televisions, allowing guests to change channels, access the program guide and turn TVs on or off without having to locate the remote. BeyondTV’s advanced virtual assistant abilities also allow guests to instantly locate information on available hotel services and make requests without having to pick up a phone or leave the room. By simply using a voice command, guests can effortlessly request housekeeping, room service, valet parking and can check out instantly in addition to an array of other services available via BeyondTV’s virtual assistant functionality. Using BeyondTV’s integration with guestroom televisions or Amazon’s Alexa, Ambassador Hotel Wichita can further actively promote available amenities and promotions to guests in order to ensure that they are aware of such services while increasing opportunities for additional revenue.

“Today’s guests are increasingly expecting instant personalization and maximized convenience from the moment that they arrive, and solutions such as BeyondTV are equipping hoteliers with the tools they need to fully address this growing demand while at the same time enhancing operational efficiency,” says Daniel Cornelius, General Manager at the Ambassador Hotel Wichita. “By partnering with HIS, we have been able to place guests in complete control over their hotel stay experience in order to ensure that each can obtain full satisfaction based on unique preferences. With BeyondTV’s casting abilities and HIS’ expertise in Wi-Fi connectivity, we are also able to fully recreate a fast, tailorable and easily accessible online environment that guests have grown accustomed to when at home.”

As a comprehensive entertainment solution, BeyondTV also provides each guest with the ability to stream personal content from their devices onto guestroom televisions without first needing to input sensitive login information. Leveraging its patented data privacy technology, BeyondTV further leads the industry in safeguarding guest information with features that include automatically erasing all usage data upon check-out. Guests are also able to delete their personal data at any time during their stay with a push of a remote control button.

By upgrading Ambassador Hotel Wichita’s guest Wi-Fi service using the latest in Ruckus technology, HIS has further ensured that each guest can connect multiple devices to the internet and can expect a fast and seamless online experience. With Ruckus access points strategically placed throughout the property, guests staying at Ambassador Hotel Wichita can look forward to a strong and consistent Wi-Fi signal regardless of where they are located on-site.

Project Requirements

  • Upgrade the hotel’s Wi-Fi network in order deliver a strong, consistent and reliable signal that can meet the latest online guest needs.
  • Provide guests with a seamless and hassle-free means of accessing hotel service details and submitting requests to staff.
  • Equip each guest with a secure and convenient ability to cast personalized content to guestroom televisions.

Solution

  • Strategically implement Ruckus Wi-Fi access points to ensure that all guests can obtain the highest quality in internet connections regardless of where they are located on-site.
  • Provide guests with access to BeyondTV’s voice-activated abilities, ensuring convenient control over in-room amenities, while also streamlining the ability to find out hotel information or make requests for items without having to leave the guestroom.
  • Leverage BeyondTV’s wireless casting abilities so that guests can seamlessly access personalized content on guestroom televisions while ensuring that personal information is always protected using the solution’s patented data privacy technology.

Press Coverage

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