Installation Spotlight
Introduction
Located in Panama City Beach, Florida, Boardwalk Beach Hotel & Convention Center serves as an ideal getaway for families, groups and business travelers alike. In addition to featuring a range of experience-enhancing amenities such as a private beach, two swimming pools and even an onsite arcade, the property also caters to a wide range of events and business traveler needs with its 20,000 square feet of convention center space. Yet in striving to exceed every guest expectation, Boardwalk Beach Hotel recognizes the top priority that guests place on obtaining a fast, reliable and secure internet connection regardless of whether a guest is staying for business or leisure. With more and more guests seeking seamless connectivity for the streaming of personalized content, downloading and uploading files or for the holding of video conferences, property leadership significantly understands how the quality of their Wi-Fi service can play a critical role in maintaining both a positive reputation and competitive business.
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Challenge
Following the destruction of its previous network from hurricane Michael, Boardwalk Beach Hotel set out to adopt a replacement. However, as guest expectations for a hotel’s Wi-Fi service capabilities continue to grow, the property identified a vital need to select a network solution that could fully accommodate the increased strain placed on today’s hotel internet networks. To guarantee only the highest level of guest satisfaction, Boardwalk Beach Hotel sought out a network provider with proven expertise in delivering high performance Wi-Fi and experience in overcoming common industry challenges such as spotty Wi-Fi signal coverage and dropped connections.
Ultimately, The Barfield selected HIS due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.
After vetting several competing providers and performing numerous site surveys, the hotel selected HIS as its preferred choice due to both the company’s years of dedicated expertise in hospitality-based network connectivity and its experience with serving the online needs of buildings featuring an older construction.
Significantly, Boardwalk Beach hotel was able to utilize HIS industry knowledge in designing a network infrastructure that could provide a strong enough Wi-Fi signal able to penetrate the property’s thick walls and nonetheless ensure fast and reliable coverage throughout all onsite locations. This not only includes Boardwalk Beach hotel’s guestrooms but also its onsite restaurants, two outdoor swimming pools, conference space and other public-facing areas. With HIS technician support, this was achieved via the installation of more than four miles of Ethernet cabling and the strategic deployment of Ruckus access points to eliminate any potential Wi-Fi dead spots that can frequently lead to drops in guest satisfaction.
Project Requirements
- Implement a network able to overcome structural challenges in order to deliver fast and reliable connectivity throughout all onsite areas.
- Ensure that any guest troubleshooting issues can be swiftly corrected before leading to a reduction in satisfaction rates.
Solution
- Leverage HIS’ decades of hospitality-specific expertise to design a network solution capable of overcoming the presence of thick walls to ensure that guests are guaranteed a fast and seamless experience regardless of onsite location.
- Provide guests with access to 24/7 HIS support for the fast resolution of virtually any network connectivity challenge.
