Long gone are the days when internet was a “nice to have” amenity. Today’s guests often travel with multiple connected devices that require greater bandwidth for activities like streaming video and virtual meetings. What’s more, hotel teams and properties are increasingly reliant on the same infrastructure that supports guest WiFi networks. Three hospitality technology experts shared with LODGING their recommendations for investing in a property’s connectivity infrastructure to meet modern guest and operational demands.
Gary Patrick, CEO of Hotel Internet Services, says the trend towards guest service digitalization and the growing prevalence of smart technology in hotels has led to property internet networks being even more essential to operations and guest satisfaction rates. “Today’s hotel networks are required to be faster, more robust, and able to provide consistent reliability across a property to prevent lapses in service quality. A network that fails to live up to these increasing needs not only risks bringing various property systems requiring an online connection to a grinding halt but will inevitably fall below modern guest expectations, resulting in a drop in business reputation and revenue,” Patrick explains.