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Graduate Hotels Case Study

Graduate Hotels Case Study

Installation Spotlight

Introduction

Graduate Hotels serves as a collection of properties located in renowned college towns across the United States. With each of its locations operating as a hand-crafted boutique hotel, Graduate Hotels sets out to provide its guests with an opportunity to immerse themselves in the local culture and charm of the nearby university. Seeking to ensure maximum guest comfort and satisfaction, enticing amenities frequently offered at Graduate Hotels locations include onsite dining, fitness centers and a range of entertaining activities such as Topgolf. Yet with a guest demographic that is typically technologically-savvy, Graduate Hotels recognizes the importance of catering to modern lifestyle behaviors such as ensuring reliable internet access.

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Challenge

In catering to guests that are often alumni, students or visiting family members, Graduate Hotels identified providing a high quality WiFi service as a priority in maintaining high satisfaction rates. This was due to many guests seeking a stable high-performance connection for entertainment, work, study or for staying in touch with family and friends. Vital to running a successful and profitable hotel business would therefore require partnering with a reputable network solutions provider with proven experience in offering online connectivity for hospitality-based environments.

The decision to select HIS to upgrade the networks of several Graduate Hotels properties came from the brand recognizing HIS as a leading expert in WiFi technology for the hospitality market. With its years of dedicated experience and access to the latest in network technology including advanced Ruckus access points, HIS has established an industry-wide reputation in being able to ensure strong WiFi signal coverage over a wide area that can effortlessly accommodate a multitude of guest devices. Graduate Hotels locations able to provide guests with first-rate online connectivity by partnering with HIS include:
• Graduate Annapolis
• Graduate Athens
• Graduate Chapel Hill
• Graduate Cincinnati
• Graduate Columbia
• Graduate Eugene
• Graduate Lincoln
• Graduate Madison
• Graduate Minneapolis

“A WiFi service that can be counted on to be fast and easily accessible is one of the first and most pressing demands made by today’s hotel guests, making it essential for us to work with a provider such as HIS that can ensure we meet this expectation fully and consistently… Throughout each installation at our hotels, HIS has proven that they have the knowledge, technology, and support services necessary to provide for a seamless upgrade that will continue to deliver high-quality experiences for virtually any type of online guest need.”
Benjamin Heiland

Vice President, Hotel Technology at Graduate Hotels

In addition to providing Graduate Hotels with the industry’s highest standard in internet connectivity, HIS will further equip property staff and guests with access to its 24/7 support services. By making its expert representatives readily available, HIS can ensure that any network performance or troubleshooting issues are swiftly identified and addressed before satisfaction rates are negatively impacted. This includes the ability to provide assistance with setting up VPN connections, overcoming login difficulties and many other types of troubleshooting issues that can frequently arise.

Project Requirements

  • Upgrade WiFi network performance at multiple Graduate Hotels locations in order to ensure brand alignment with modern guest connectivity expectations.

  • Provide responsive and effective support in the event of a network performance issue.

Solution

  • Leverage HIS expertise and access to advanced technology in order to deploy network upgrades capable of ensuring fast speeds and reliability regardless of the number of connected guests.

  • Provide hotel guests and staff with access to 24/7 HIS support in order to swiftly resolve any issue that may arise.

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Radisson Hotel Pendleton Airport Case Study

Radisson Hotel Pendleton Airport Case Study

Installation Spotlight

Introduction

With spectacular views of Oregon’s Blue Mountains, Radisson Hotel Pendleton Airport serves as an ideal location where guests can unwind and take in the sights as they arrive at their destination or continue on with their travels. The 75-room hotel features a range of amenities to make each guest’s stay enjoyable and comfortable, including high-end cuisine, an onsite fitness center and meeting spaces. Guests staying at Radisson Hotel Pendleton Airport can also benefit from the property’s commitment to providing a internet access experience that conforms with modern lifestyle needs.

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Challenge

As a property that caters to a large number of guests staying due to flight layovers, Radisson Hotel Pendleton Airport understood the vital importance of WiFi for travelers seeking to stay in touch with family and friends, to perform work or to keep themselves entertained. Yet as with many properties across the industry, the hotel suffered from patchy WiFi signal coverage and slow speeds that jeopardized guest satisfaction rates. A hotel operated by Makad Corporation, an organization with decades of expertise in hotel development and management, property leadership sought out a network solutions provider that could offer unmatched WiFi service quality at an affordable price.

After performing research into several competing providers, Makad Corp. selected HIS as the ideal partner to resolve spotty WiFi coverage and slow speed issues. Using HIS expertise, the property was able to implement a cost-effective upgrade that nevertheless delivered high-performance connectivity throughout all onsite areas. This included HIS strategically installing state-of-the-art Ruckus access points, ensuring strong WiFi signal penetration that can reach guest devices regardless of any physical obstructions such as the presence of thick walls.

“For each of our hotel locations, Makad Corp. aims for only the best in WiFi service performance as we understand how vital it is to addressing today’s guest needs…. This meant that we were interested in working with the industry’s leading network technology provider and HIS fit the description perfectly. From initial planning to the implementation phase, HIS delivered a transparent, swift and painless experience, with the end result exceeding our expectations. Thanks to their responsiveness and willingness to do what is needed to achieve desired results, we look forward to expanding our relationship with HIS to enhance the online connectivity of other Makad Corp.-operated hotel locations.”
Elie Makad

CEO of Makad Corporation

By partnering with HIS, Radisson Hotel Pendleton Airport also gains access to 24/7 support services. Staffed by industry-leading network technology experts, HIS support ensures the swift resolution of any WiFi performance issues that can negatively affect guest experiences. HIS 24/7 support is also readily available to assist with guest troubleshooting concerns. This can include providing assistance with WiFi login difficulties, setting up a private VPN and much more.

Project Requirements

  • Ensure high-speed and reliable Wi-Fi connectivity that meets with guest expectations throughout all onsite hotel areas.
  • Maintain consistently high service quality to prevent any lapses in guest satisfaction.

Solution

  • Utilize HIS industry expertise and access to the latest in network technology to guarantee a fast and strong Wi-Fi signal penetration able to reach guest devices regardless of location.
  • Offer instant access to 24/7 HIS support in order to swiftly resolve virtually any network performance or guest troubleshooting issue.
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Scottsdale Plaza Resort & Villas Case Study

Scottsdale Plaza Resort & Villas Case Study

Installation Spotlight

Introduction

Situated on 40 acres in Arizona’s Paradise Valley, Scottsdale Plaza Resort & Villas is an upscale destination offering a wide range of amenities for leisure and business travelers alike. Guests staying at the resort can look forward to attractions that include five heated swimming pools, two tennis courts, scenic hiking trails and a full-service salon and spa. For those staying for an event or conference, the resort also boasts a total of 50,000 square feet dedicated to hosting events of any kind.

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Challenge

Seeking to take full advantage of the return of physically held events and enhance its reputation as a successful event host, Scottsdale Plaza leadership recognized the crucial importance that high quality Wi-Fi access plays in influencing attendee satisfaction. Whether for a business conference where attendees require internet access to perform tasks or a wedding ceremony where invitees wish to share photos with family and friends, the property determined that it required a network overall in order to meet modern online needs and expectations.

Following recommendations from sister Highgate Hotel properties which had previously experienced the results provided by HIS, Scottsdale Plaza partnered with the technology provider to revamp its conference area network abilities and ensure consistently high service standards. With HIS technology and expertise, including the strategic placement of advanced Ruckus access points, the property is now able to ensure a fast, strong and consistent Wi-Fi signal regardless of the number of attendees or where on conference area floor they may be located.

“It can sometimes be stressful for a hotel operator who is vetting for IT solutions through a managed service provider, but HIS ensured all angles and aspects were fully covered… We were under a tight deadline requiring a complete overhaul of our internet solutions for our public and meeting spaces. While we initially thought that the installation would be daunting, HIS delivered a plan and a product for expansion that proved otherwise. Any hurdles were quickly resolved to our satisfaction and we look forward to a lasting relationship with HIS for all of our event connectivity needs.
Travis Giles

Resort Manager at Scottsdale Plaza Resort & Villas

By partnering with HIS, Scottsdale Plaza was notably also able to benefit from the provider’s innovative Conference Planner tool. An end-to-end solution for managing an event’s network needs, the HIS Conference Planner includes a range of valuable features that make overseeing performance and scaling to specific connectivity requirements both easy and hassle-free. With a single dashboard, Conference Planner capabilities include but are not limited to:

  • Effortless creation of individual conference profiles for storing and tracking information such as event login credentials, and bandwidth resource levels.
  • Instant and easy configuration of VLANS, subnets, DHCP pools and layer 3 ACLs
  • Access to intuitive reports and graphs detailing bandwidth usage, the number of users and devices, as well as analytics on any transactions made.
  • Abilities to review upcoming conference and meeting schedules using monthly, weekly or daily calendars.Multiple login page customization options that can include uploading a conference’s logo, homepage link and agenda.
  • Options to create recurring conferences with the click of a button.

Project Requirements

  • Deploy an advanced network that can guarantee fast speeds and reliability for conferences and events regardless of the number of attendees seeking to connect personal devices..
  • Implement a solution allowing the resort to effortlessly plan, monitor and adjust connectivity configurations for each hosted event.

Solution

  • Leverage HIS expertise and technology, including the strategic deployment of Ruckus access points to ensure consistent high-performance connectivity for all conference space areas.
  • Implement the HIS Conference Planner to provide event organizers with a single, user-friendly dashboard for overseeing and managing all Wi-Fi performance-related tasks.
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Aqua Soleil Hotel & Mineral Water Spa Case Study

Installation Spotlight

Introduction

Situated within California’s Desert Hot Springs, Aqua Soleil Hotel & Mineral Water Spa attracts countless guests each year who seek out the region’s famed rejuvenating waters. Featuring a diverse range of suite options for guests to choose from, the property is renowned for providing each guest with a sense of tranquility thanks to its array of spa services and onsite mineral water swimming pool. Yet to provide its guests with ultimate peace-of-mind and a fully enjoyable experience, Aqua Soleil Hotel recognizes the importance of providing today’s modern travelers with seamless online connectivity to the outside world.

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Challenge

While providing guests with enticing offerings to ensure heightened relaxation, property leadership recognized that patchy Wi-Fi service reliability was leading to a lapse in satisfaction. Regardless of whether staying for business or pleasure, the presence of a fast and reliable Wi-Fi connection is something that property leadership understood was non-negotiable in the minds of their guests. The property therefore sought to perform a network upgrade that could meet guest expectations no matter their onsite location, and that could seamlessly accommodate bandwidth intensive online behaviors such as content streaming or file downloading.

Aqua Soleil Hotel sought out the services of HIS after receiving several recommendations regarding the provider’s industry-leading expertise, access to the latest network technologies and exceptional support. Following a redesign of the property’s network infrastructure, including the installation of advanced Ruckus access point technology, Aqua Soleil Hotel & Mineral Water Spa now reports a drastic improvement in Wi-Fi performance quality throughout the property. With no Wi-Fi signal dead spots or bandwidth bottlenecks, guests staying at the property can now look forward to a high-speed and uninterrupted internet experience that can accommodate virtually any online need.

“HIS undoubtedly lived up to our expectations based on the recommendations we received and since the network upgrade, we have had no guests contact staff to request online troubleshooting assistance… With HIS, we were able to benefit from a simple and stress-free installation. Any challenges were quickly resolved by the company’s experienced technicians and their swift responses to any question or concern ensures that we can continue to provide consistently high service quality to our guests.”
Tracy Ward

Office Manager at Aqua Soleil Hotel & Mineral Water Spa

HIS further provides Aqua Soleil Hotel with access to 24/7 support. Staffed by some of the industry’s most experienced network professionals, HIS support service offerings include providing assistance for Wi-Fi card driver and SSID configuration, device Wi-Fi login difficulties and the setting up of virtual private networks (VPN).

Project Requirements

  • Eliminate Wi-Fi network issues resulting in slow performance and dropped connections for guest devices.

  • Provide hotel staff with the ability to swiftly correct network performance and guest troubleshooting issues as soon as they arise.

Solution

  • Utilize HIS industry expertise and access to advanced network technology to ensure a fast, strong and reliable guest Wi-Fi experience throughout all onsite areas.

  • Offer access to 24/7 HIS support in order to resolve any network-related issue before guest experiences are negatively affected.

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Green Fig Resort & Spa St. Lucia Case Study

Installation Spotlight

Introduction

Serving as the ultimate tranquil Caribbean destination, Green Fig Resort & Spa is situated on the island of St. Lucia where travelers from across the world come to experience the unique natural beauty and total relaxation that the luxury boutique resort has to offer. For travelers seeking opportunities for adventure, Green Fig Resort & Spa provides unmatched access to the island’s various attractions, including a 5-minute walk to the beach and spectacular guestroom views of the Pitons, a UNESCO World Heritage site. A resort also aiming to cater to the latest in modern guest needs, Green Fig Resort & Spa further strives to provide each guest with seamless access to high-performance online connectivity in order to ensure hassle-free stay experiences and uninterrupted satisfaction.

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Challenge

Despite providing a range of luxury amenities such as rooms with private splash pools, the Gypsetter Boutique Shop, the Saltfish Restaurant and the property’s renowned Touch Tranquility Spa, resort leadership recognized that patchy Wi-Fi service quality represented an obstacle to complete satisfaction for guests desiring a reliable connection to the outside world. The resort notably sought out a reputable network solutions provider with not only industry-leading expertise, but also the resources to provide exceptional results, service and support to remote locations such as St. Lucia.

By partnering with HIS, the resort was notably able to overcome a series of issues that prevented it from ensuring a high-quality connection throughout the premises. With access to HIS technology and expertise, this included implementing a solution to ensure effective Wi-Fi signal penetration despite the presence of thick stone and concrete building walls. Via the strategic placement of cutting-edge Ruckus access points, guest devices can now benefit from a fast and responsive Wi-Fi connection regardless of onsite location or any infrastructural obstacles. Previously experiencing difficulties in deploying an effective network monitoring gateway due the limitations of its internet service provider, the resort was also able to leverage HIS to implement a dedicated appliance able to oversee and manage performance.

“Prior to partnering with HIS and although our resort was paying for a 150mbs Wi-Fi service, in-room Wi-Fi speeds were only averaging 2-10mbs which resulted in several guests leaving reviews over their difficulty in performing occasional work while on vacation… Thanks to HIS and its dedicated hospitality industry expertise, speeds throughout our resort are now 10 times faster than before despite paying for the same 150mbs service. We have also observed a dramatic reduction in the number of guest Wi-Fi troubleshooting issues and have seen no new reviews mentioning poor Wi-Fi connectivity since the network upgrade was completed.”
Michael Nelsen

Co-owner of the Green Fig Resort & Spa

As a provider with an industry-leading reputation for professional service, HIS is also credited by the resort for offering exceptional support quality and for fully managing every aspect of the network upgrade without the need to place the burden of project responsibility on resort staff. Green Fig Resort & Spa can also look forward to 24/7 network performance monitoring by HIS to ensure that service quality remains at a high standard. This ability serves as a significant competitive factor over other local properties as the island continues to attract tourists from the US, Canada and Europe who routinely expect continuous high-performance Wi-Fi to address their modern connectivity needs.

Project Requirements

  • Implement a solution able to address the resort’s inability to ensure fast and reliable Wi-Fi service due to infrastructural challenges such as thick building walls.
  • Resolve resort issues in deploying an effective network monitoring gateway.
  • Ensure continuous high-quality Wi-Fi service performance.

Solution

  • Deploy advanced Ruckus access points within strategic resort areas to enable high-speed Wi-Fi signals to reach guest devices regardless of the presence of infrastructural obstacles.
  • Implement a dedicated gateway appliance that can oversee network performance.
  • Provide access to 24/7 HIS network monitoring and support for the swift resolution of any issues impacting online experience quality. 
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Boardwalk Beach Hotel & Convention Center – Panama City Beach, Florida

Installation Spotlight

Introduction

Located in Panama City Beach, Florida, Boardwalk Beach Hotel & Convention Center serves as an ideal getaway for families, groups and business travelers alike. In addition to featuring a range of experience-enhancing amenities such as a private beach, two swimming pools and even an onsite arcade, the property also caters to a wide range of events and business traveler needs with its 20,000 square feet of convention center space. Yet in striving to exceed every guest expectation, Boardwalk Beach Hotel recognizes the top priority that guests place on obtaining a fast, reliable and secure internet connection regardless of whether a guest is staying for business or leisure. With more and more guests seeking seamless connectivity for the streaming of personalized content, downloading and uploading files or for the holding of video conferences, property leadership significantly understands how the quality of their Wi-Fi service can play a critical role in maintaining both a positive reputation and competitive business.

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Challenge

Following the destruction of its previous network from hurricane Michael, Boardwalk Beach Hotel set out to adopt a replacement. However, as guest expectations for a hotel’s Wi-Fi service capabilities continue to grow, the property identified a vital need to select a network solution that could fully accommodate the increased strain placed on today’s hotel internet networks. To guarantee only the highest level of guest satisfaction, Boardwalk Beach Hotel sought out a network provider with proven expertise in delivering high performance Wi-Fi and experience in overcoming common industry challenges such as spotty Wi-Fi signal coverage and dropped connections.

Ultimately, The Barfield selected HIS due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas. 

After vetting several competing providers and performing numerous site surveys, the hotel selected HIS as its preferred choice due to both the company’s years of dedicated expertise in hospitality-based network connectivity and its experience with serving the online needs of buildings featuring an older construction.

Significantly, Boardwalk Beach hotel was able to utilize HIS industry knowledge in designing a network infrastructure that could provide a strong enough Wi-Fi signal able to penetrate the property’s thick walls and nonetheless ensure fast and reliable coverage throughout all onsite locations. This not only includes Boardwalk Beach hotel’s guestrooms but also its onsite restaurants, two outdoor swimming pools, conference space and other public-facing areas. With HIS technician support, this was achieved via the installation of more than four miles of Ethernet cabling and the strategic deployment of Ruckus access points to eliminate any potential Wi-Fi dead spots that can frequently lead to drops in guest satisfaction.

“Providing our guests with fast and strong Wi-Fi connectivity was essential to creating a positive guest experience even before the onset of the pandemic, but now with so many travelers also relying on a fast and stable connection to work remotely, it has become all the more critical… It is crucial for hoteliers to identify and work with a provider with proven results to ensure the hotel’s Wi-Fi is meeting the latest guest expectations, and HIS has lived up to its excellent reputation. We not only experienced a seamless and swift installation process but can also attest to the company’s ability of providing high-speed connectivity regardless of where a guest may be located within the property..”
Woody Drobia

General Manager at Boardwalk Beach Hotel & Convention Center

In addition to HIS’ advanced technology and expertise, another factor in Boardwalk Beach Hotel’s decision to partner with the network provider is its ability to provide swift customer support. Available to both the hotel’s employees and guests is HIS’ 24/7 support services, staffed by some of the industry’s most experienced network professionals who can provide immediate assistance for a wide range of Wi-Fi troubleshooting and performance issues. This can include providing assistance for Wi-Fi card driver and SSID configuration, device Wi-Fi login difficulties and the setting up of virtual private networks (VPN).

Project Requirements

  • Implement a network able to overcome structural challenges in order to deliver fast and reliable connectivity throughout all onsite areas.
  • Ensure that any guest troubleshooting issues can be swiftly corrected before leading to a reduction in satisfaction rates.

Solution

  • Leverage HIS’ decades of hospitality-specific expertise to design a network solution capable of overcoming the presence of thick walls to ensure that guests are guaranteed a fast and seamless experience regardless of onsite location.
  • Provide guests with access to 24/7 HIS support for the fast resolution of virtually any network connectivity challenge.
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