Green Fig Resort & Spa St. Lucia Case Study

Installation Spotlight

Introduction

Serving as the ultimate tranquil Caribbean destination, Green Fig Resort & Spa is situated on the island of St. Lucia where travelers from across the world come to experience the unique natural beauty and total relaxation that the luxury boutique resort has to offer. For travelers seeking opportunities for adventure, Green Fig Resort & Spa provides unmatched access to the island’s various attractions, including a 5-minute walk to the beach and spectacular guestroom views of the Pitons, a UNESCO World Heritage site. A resort also aiming to cater to the latest in modern guest needs, Green Fig Resort & Spa further strives to provide each guest with seamless access to high-performance online connectivity in order to ensure hassle-free stay experiences and uninterrupted satisfaction.

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Challenge

Despite providing a range of luxury amenities such as rooms with private splash pools, the Gypsetter Boutique Shop, the Saltfish Restaurant and the property’s renowned Touch Tranquility Spa, resort leadership recognized that patchy Wi-Fi service quality represented an obstacle to complete satisfaction for guests desiring a reliable connection to the outside world. The resort notably sought out a reputable network solutions provider with not only industry-leading expertise, but also the resources to provide exceptional results, service and support to remote locations such as St. Lucia.

By partnering with HIS, the resort was notably able to overcome a series of issues that prevented it from ensuring a high-quality connection throughout the premises. With access to HIS technology and expertise, this included implementing a solution to ensure effective Wi-Fi signal penetration despite the presence of thick stone and concrete building walls. Via the strategic placement of cutting-edge Ruckus access points, guest devices can now benefit from a fast and responsive Wi-Fi connection regardless of onsite location or any infrastructural obstacles. Previously experiencing difficulties in deploying an effective network monitoring gateway due the limitations of its internet service provider, the resort was also able to leverage HIS to implement a dedicated appliance able to oversee and manage performance.

“Prior to partnering with HIS and although our resort was paying for a 150mbs Wi-Fi service, in-room Wi-Fi speeds were only averaging 2-10mbs which resulted in several guests leaving reviews over their difficulty in performing occasional work while on vacation… Thanks to HIS and its dedicated hospitality industry expertise, speeds throughout our resort are now 10 times faster than before despite paying for the same 150mbs service. We have also observed a dramatic reduction in the number of guest Wi-Fi troubleshooting issues and have seen no new reviews mentioning poor Wi-Fi connectivity since the network upgrade was completed.”
Michael Nelsen

Co-owner of the Green Fig Resort & Spa

As a provider with an industry-leading reputation for professional service, HIS is also credited by the resort for offering exceptional support quality and for fully managing every aspect of the network upgrade without the need to place the burden of project responsibility on resort staff. Green Fig Resort & Spa can also look forward to 24/7 network performance monitoring by HIS to ensure that service quality remains at a high standard. This ability serves as a significant competitive factor over other local properties as the island continues to attract tourists from the US, Canada and Europe who routinely expect continuous high-performance Wi-Fi to address their modern connectivity needs.

Project Requirements

  • Implement a solution able to address the resort’s inability to ensure fast and reliable Wi-Fi service due to infrastructural challenges such as thick building walls.
  • Resolve resort issues in deploying an effective network monitoring gateway.
  • Ensure continuous high-quality Wi-Fi service performance.

Solution

  • Deploy advanced Ruckus access points within strategic resort areas to enable high-speed Wi-Fi signals to reach guest devices regardless of the presence of infrastructural obstacles.
  • Implement a dedicated gateway appliance that can oversee network performance.
  • Provide access to 24/7 HIS network monitoring and support for the swift resolution of any issues impacting online experience quality. 

Boardwalk Beach Hotel & Convention Center – Panama City Beach, Florida

Installation Spotlight

Introduction

Located in Panama City Beach, Florida, Boardwalk Beach Hotel & Convention Center serves as an ideal getaway for families, groups and business travelers alike. In addition to featuring a range of experience-enhancing amenities such as a private beach, two swimming pools and even an onsite arcade, the property also caters to a wide range of events and business traveler needs with its 20,000 square feet of convention center space. Yet in striving to exceed every guest expectation, Boardwalk Beach Hotel recognizes the top priority that guests place on obtaining a fast, reliable and secure internet connection regardless of whether a guest is staying for business or leisure. With more and more guests seeking seamless connectivity for the streaming of personalized content, downloading and uploading files or for the holding of video conferences, property leadership significantly understands how the quality of their Wi-Fi service can play a critical role in maintaining both a positive reputation and competitive business.

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Challenge

Following the destruction of its previous network from hurricane Michael, Boardwalk Beach Hotel set out to adopt a replacement. However, as guest expectations for a hotel’s Wi-Fi service capabilities continue to grow, the property identified a vital need to select a network solution that could fully accommodate the increased strain placed on today’s hotel internet networks. To guarantee only the highest level of guest satisfaction, Boardwalk Beach Hotel sought out a network provider with proven expertise in delivering high performance Wi-Fi and experience in overcoming common industry challenges such as spotty Wi-Fi signal coverage and dropped connections.

Ultimately, The Barfield selected HIS due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas. 

After vetting several competing providers and performing numerous site surveys, the hotel selected HIS as its preferred choice due to both the company’s years of dedicated expertise in hospitality-based network connectivity and its experience with serving the online needs of buildings featuring an older construction.

Significantly, Boardwalk Beach hotel was able to utilize HIS industry knowledge in designing a network infrastructure that could provide a strong enough Wi-Fi signal able to penetrate the property’s thick walls and nonetheless ensure fast and reliable coverage throughout all onsite locations. This not only includes Boardwalk Beach hotel’s guestrooms but also its onsite restaurants, two outdoor swimming pools, conference space and other public-facing areas. With HIS technician support, this was achieved via the installation of more than four miles of Ethernet cabling and the strategic deployment of Ruckus access points to eliminate any potential Wi-Fi dead spots that can frequently lead to drops in guest satisfaction.

“Providing our guests with fast and strong Wi-Fi connectivity was essential to creating a positive guest experience even before the onset of the pandemic, but now with so many travelers also relying on a fast and stable connection to work remotely, it has become all the more critical… It is crucial for hoteliers to identify and work with a provider with proven results to ensure the hotel’s Wi-Fi is meeting the latest guest expectations, and HIS has lived up to its excellent reputation. We not only experienced a seamless and swift installation process but can also attest to the company’s ability of providing high-speed connectivity regardless of where a guest may be located within the property..”
Woody Drobia

General Manager at Boardwalk Beach Hotel & Convention Center

In addition to HIS’ advanced technology and expertise, another factor in Boardwalk Beach Hotel’s decision to partner with the network provider is its ability to provide swift customer support. Available to both the hotel’s employees and guests is HIS’ 24/7 support services, staffed by some of the industry’s most experienced network professionals who can provide immediate assistance for a wide range of Wi-Fi troubleshooting and performance issues. This can include providing assistance for Wi-Fi card driver and SSID configuration, device Wi-Fi login difficulties and the setting up of virtual private networks (VPN).

Project Requirements

  • Implement a network able to overcome structural challenges in order to deliver fast and reliable connectivity throughout all onsite areas.
  • Ensure that any guest troubleshooting issues can be swiftly corrected before leading to a reduction in satisfaction rates.

Solution

  • Leverage HIS’ decades of hospitality-specific expertise to design a network solution capable of overcoming the presence of thick walls to ensure that guests are guaranteed a fast and seamless experience regardless of onsite location.
  • Provide guests with access to 24/7 HIS support for the fast resolution of virtually any network connectivity challenge.

THE BARFIELD, AUTOGRAPH COLLECTION Amarillo, Texas

Installation Spotlight

Introduction

An Autograph Collection hotel opened during summer 2021, The Barfield sets itself the goal of providing a new kind of luxury hotel experience for guests visiting the city of Amarillo in Texas. Seeking to transcend the highest of guest expectations, The Barfield is styled with timeless elegance while providing access to the latest in modern amenities that are central to achieving complete satisfaction. This not only includes providing guests with enticing services such as an onsite Italian restaurant and recreation club, but also consists of ensuring that the latest connectivity needs of modern travelers are always fully met.

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Challenge

Aiming to provide guests with a premier experience that conforms with today’s heightened expectations, hotel leadership identified top-of-the-line Wi-Fi as a first priority for guests. With guests increasingly consuming higher levels of bandwidth, The Barfield specifically sought out a Wi-Fi solution that could ensure a lightning-fast, high-quality experience when guests use demanding applications such as media streaming sites, conference call sites and more. As the number of guests traveling with more than one device also continues to grow, The Barfield further desired to partner with a reputable provider with proven results in maintaining high service quality regardless of how many devices may be connected to a network. 

Ultimately, The Barfield selected HIS due to its extensive expertise and reputation for providing industry-leading connectivity. During the network implementation process, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, delivering a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas. 

“To ensure that The Barfield opened as the best hotel in the region, we wanted to partner with an industry-leading Wi-Fi provider that had the industry expertise to meet our unique property needs… HIS exceeded our expectations from the beginning. After a seamless installation, HIS has equipped us with the ability to grant guests with instant access to a hassle-free online experience. Additionally, their renowned customer support ensures that our technology will function at peak performance.”
Patrick Dougherty

General Manager at The Barfield

With its 24/7 support services, HIS expert technicians are readily available to diagnose and immediately resolve network performance issues before guest experiences are negatively affected. Further meeting the fluctuating needs of guests, technicians are always available to install new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.

Project Requirements

  • Ensure high-speed and reliable Wi-Fi connectivity that meets with guest expectations throughout all onsite hotel areas. 
  • Maintain consistently high service quality to prevent any lapses in guest satisfaction.

Solution

  • Utilize HIS industry expertise and access to the latest in network technology to guarantee a fast and strong Wi-Fi signal penetration able to reach guest devices regardless of location.

  • Offer instant access to 24/7 HIS support in order to swiftly resolve virtually any network performance or guest troubleshooting issue

Country Inn & Suites by Radisson Madison, Alabama

Installation Spotlight

Introduction

internet for apartment costA full service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison in Alabama ensures that its guests can find everything they need for a comfortable and enjoyable stay. In addition to offering breakfast daily, the Radisson-operated property features a fitness center, indoor swimming pool as well as complementary beverages and snacks. However, key to ensuring the utmost in guest satisfaction is the hotel’s commitment to addressing demands for a fast and reliable internet connection. With a majority of guests prioritizing seamless access to Wi-Fi for their devices, Country Inn & Suites, Madison works to ensure that their network service offers only the highest level of connectivity quality regardless of the number of devices connected or a guest’s onsite location.

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Country-Inn-Suites-Madison-lp-2

Challenge

Previously equipped with legacy network hardware that could not provide a sufficiently strong Wi-Fi signal to guestrooms, Country Inn & Suites, Madison recognized that it was in need of a substantial upgrade in order to prevent any lapses in satisfaction. To achieve its goal, the property sought out a responsive network provider with access to advanced network technology that could penetrate thick seismic-protected walls and still deliver a strong and fast Wi-Fi connection. To minimize future expenses and complications, the hotel also desired to partner with a provider that could offer hassle-free network upgrade capabilities as soon as the need arises.

After comparing network provider options from Radisson’s approved vendor list, hotel leadership selected HIS to perform an upgrade due to the company’s responsiveness and access to the latest in network technology. To overcome weak signals in guestrooms due to the seismic-protected walls, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, ensuring that high-speed Wi-Fi signals can reach guest devices regardless of onsite location.

“Wi-Fi service quality is one of the first things that guests consider when evaluating a property’s reputation, so we took advantage of the current downturn to identify a provider that could implement the specific network hardware we desired within the timeframe needed… HIS not only could meet those requirements, but provided us with a seamless implementation along with the ability to effortlessly update our Wi-Fi service infrastructure as needs evolve. We are very satisfied with our experience and look forward to seeing our guests likewise achieve enhanced satisfaction by receiving an enhanced level of connectivity that meets their specific needs.”
Kiran Patel

General Manager at Country Inn & Suites by Radisson, Madison

With guest expectations and hotel operations continuously growing to require additional online resources, HIS-supported network hardware at Country Inn & Suites, Madison ensures that the property can implement additional capabilities as soon as the demand arises. This includes the installing of new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. By also implementing multi-factor identification, HIS ensures that only authorized guests and staff can access the property’s network, minimizing the risk of security threats such as data sniffing or phishing.

Project Requirements

  • Eliminate Wi-Fi dead spots in guestroom areas.
  • Provide the future-proof ability to update the hotel’s network infrastructure as needs evolve.

Solution

  • Leverage HIS Expertise to strategically install Ruckus access points in guestroom areas to eliminate any signal disruption caused by thick walls.
  • Provide Country Inn & Suites, Madison with the effortless ability to expand signal coverage areas and bandwidth levels without the need to replace existing hardware.
hotel wifi

Hotel Mariposa Los Angeles, California

Installation Spotlight

Introduction

A newly constructed luxury boutique property situated near some of the most popular attractions in Los Angeles, Hotel Mariposa holds the goal of providing its guests with the latest in contemporary design combined with nature-inspired ambience. Amenities include a state-of-the-art fitness center, outdoor swimming pool and elegant garden courtyard. With vast majorities of today’s guests traveling with at least one device and expecting to find a seamless online experience, Hotel Mariposa also strives to ensure that its Wi-Fi service represents the latest in high-speed and reliable connectivity.  

 

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Wireless Guestroom Access

Challenge

While undergoing construction, Hotel Mariposa leadership recognized that one of the most important tasks in attracting guests and maintaining a positive property reputation was to partner with a reputable network provider with proven hospitality industry expertise. More specifically, the hotel sought out a provider that could ensure a swift and seamless network implementation for a large area without any lapse in service quality and at a cost-effective rate.

After performing extensive research, Hotel Internet Services was selected due to its broad knowledge and experience in deploying Wi-Fi services that could accommodate a multitude of guest devices while still maintaining fast and high-quality connectivity. Once initiating the network implementation process at Hotel Mariposa, this included the strategic installation of Ethernet cabling and state-of-the-art Ruckus access point technology to deliver a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.

“Expectations for a high-speed hotel internet connection is so central now to the guest experience and in preserving high satisfaction rates that partnering with an established industry-specific expert such as HIS should always be one of the first priorities for any newly opening hotel… After a swift and painless installation, we are extremely pleased with the results that HIS has achieved and know that their renowned customer support will continue to ensure that guests receive the highest quality in online connectivity that the industry has to offer.” 

Joyce Chu

Operations Manager at Hotel Mariposa

With its 24/7 support services, HIS expert technicians are always readily available to diagnose and immediately resolve any network performance issue before it has the opportunity to negatively affect guest experiences. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.

Project Requirements

  • Ensure that each guest device is guaranteed a fast and reliable Wi-Fi connection regardless of their onsite location.

  • Prevent any suddenly arising network performance issues from affecting guest experiences.

Solution

  • Deploy advanced Ruckus access points and Ethernet cabling in strategic locations to minimize installation costs while ensuring that guest devices are always able to receive a strong Wi-Fi signal within all hotel areas.
  • Provide guests and hotel staff with instant access to 24/7 HIS support to swiftly resolve any performance or troubleshooting issues and ensure that guest satisfaction rates remain high.
Wireless Guestroom Access
Wireless Guestroom Access

Azure Palm Hot Springs Resort & Day Spa Oasis – Desert Hot Springs, CA

Installation Spotlight

Introduction

Located within California’s Desert Hot Springs area renowned for its natural geothermally heated mineral spring water, Azure Palm Hot Springs Resort & Day Spa Oasis serves as the ultimate tranquil getaway from the fast pace of modern life. With its grand opening set for March 2021, Azure Palm Hot Springs features 40 room accommodations with relaxation-enhancing amenities that include in-room mineral water soaking tubs and balcony views of the majestic Mount San Jacinto. Yet while providing its guests with a uniquely relaxing experience, Azure Palm Hot Springs as with any other hospitality-based business understands the universal importance of ensuring that guests can remain connected to the outside world whenever needed.

 

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Hotel Internet Services

Challenge

While aiming to sever any distractions to achieving tranquility, Azure Palm Hot Springs stewards recognized that today’s guest lifestyles routinely require access to reliable Wi-Fi. The soon to be opened resort therefore set itself the task of identifying a reputable network provider with proven expertise in delivering high-performance internet for hotel environments.

After reviewing several options, Azure Palm Hot Springs ultimately selected Hotel Internet Services due to its experience and specialization in implementing advanced Wi-Fi networks for the hospitality industry. Standing out from competing providers for the resort in particular was HIS’ expertise in deploying access points to ensure high-quality Wi-Fi coverage throughout the resort. This was achieved using advanced Ruckus access points and HIS knowledge in installing the devices within strategic areas in order to create a strong and consistent signal for both guestrooms and public areas.

“Even for a resort such as ours where the goal is to provide guests with a means to escape daily life and find serenity from their immediate surroundings, effective and reliable Wi-Fi is still essential for those that may need to stay in touch with friends and family or for any other suddenly arising purposes…HIS’ professionalism and unique knowledge of hospitality business needs provided us with the confidence in being able to fully meet this industry-wide requirement.”

Richard Lambakis

Director of Sales and Marketing at Azure Palm Hot Springs

To ensure that guests can continue to receive a peaceful and hassle-free resort experience, HIS also provides Azure Palm Hot Springs with instant access to its 24/7 support services. Able to provide swift assistance for an array of issues including login difficulties and Wi-Fi driver card configurations, HIS support representatives ensure that any troubleshooting scenario is immediately addressed before it has the potential to affect satisfaction rates and guest peace-of-mind.

Project Requirements

  • Ensure high-quality Wi-Fi access to all guest devices whenever needed and throughout all resort areas.

  • Prevent the arising of any online troubleshooting issues that can lead to a reduction in guest satisfaction and the ability to achieve relaxation.

Solution

  • Leverage HIS’ industry-specific expertise and access to the latest in network technology to ensure a fast and reliable Wi-Fi signal regardless of a guest’s physical onsite location.
  • Provide both staff and guests with access to 24/7 HIS support services to ensure that any online-related issue is always swiftly resolved.
Hotel Internet Services
Hotel Internet Services