Country Inn & Suites by Radisson Madison, Alabama

Installation Spotlight

Introduction

internet for apartment costA full service property that attracts a substantial number of travelers visiting the nearby military base, Country Inn & Suites, Madison in Alabama ensures that its guests can find everything they need for a comfortable and enjoyable stay. In addition to offering breakfast daily, the Radisson-operated property features a fitness center, indoor swimming pool as well as complementary beverages and snacks. However, key to ensuring the utmost in guest satisfaction is the hotel’s commitment to addressing demands for a fast and reliable internet connection. With a majority of guests prioritizing seamless access to Wi-Fi for their devices, Country Inn & Suites, Madison works to ensure that their network service offers only the highest level of connectivity quality regardless of the number of devices connected or a guest’s onsite location.

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Challenge

Previously equipped with legacy network hardware that could not provide a sufficiently strong Wi-Fi signal to guestrooms, Country Inn & Suites, Madison recognized that it was in need of a substantial upgrade in order to prevent any lapses in satisfaction. To achieve its goal, the property sought out a responsive network provider with access to advanced network technology that could penetrate thick seismic-protected walls and still deliver a strong and fast Wi-Fi connection. To minimize future expenses and complications, the hotel also desired to partner with a provider that could offer hassle-free network upgrade capabilities as soon as the need arises.

After comparing network provider options from Radisson’s approved vendor list, hotel leadership selected HIS to perform an upgrade due to the company’s responsiveness and access to the latest in network technology. To overcome weak signals in guestrooms due to the seismic-protected walls, HIS leveraged its industry-specific expertise to implement advanced Ruckus access points within strategic areas, ensuring that high-speed Wi-Fi signals can reach guest devices regardless of onsite location.

“Wi-Fi service quality is one of the first things that guests consider when evaluating a property’s reputation, so we took advantage of the current downturn to identify a provider that could implement the specific network hardware we desired within the timeframe needed… HIS not only could meet those requirements, but provided us with a seamless implementation along with the ability to effortlessly update our Wi-Fi service infrastructure as needs evolve. We are very satisfied with our experience and look forward to seeing our guests likewise achieve enhanced satisfaction by receiving an enhanced level of connectivity that meets their specific needs.”
Kiran Patel

General Manager at Country Inn & Suites by Radisson, Madison

With guest expectations and hotel operations continuously growing to require additional online resources, HIS-supported network hardware at Country Inn & Suites, Madison ensures that the property can implement additional capabilities as soon as the demand arises. This includes the installing of new routers or access points to expand signal coverage areas as well as the ability to adjust bandwidth based on current usage. By also implementing multi-factor identification, HIS ensures that only authorized guests and staff can access the property’s network, minimizing the risk of security threats such as data sniffing or phishing.

Project Requirements

  • Eliminate Wi-Fi dead spots in guestroom areas.
  • Provide the future-proof ability to update the hotel’s network infrastructure as needs evolve.

Solution

  • Leverage HIS Expertise to strategically install Ruckus access points in guestroom areas to eliminate any signal disruption caused by thick walls.
  • Provide Country Inn & Suites, Madison with the effortless ability to expand signal coverage areas and bandwidth levels without the need to replace existing hardware.
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hotel wifi

Hotel Mariposa Los Angeles, California

Installation Spotlight

Introduction

A newly constructed luxury boutique property situated near some of the most popular attractions in Los Angeles, Hotel Mariposa holds the goal of providing its guests with the latest in contemporary design combined with nature-inspired ambience. Amenities include a state-of-the-art fitness center, outdoor swimming pool and elegant garden courtyard. With vast majorities of today’s guests traveling with at least one device and expecting to find a seamless online experience, Hotel Mariposa also strives to ensure that its Wi-Fi service represents the latest in high-speed and reliable connectivity.  

 

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Wireless Guestroom Access

Challenge

While undergoing construction, Hotel Mariposa leadership recognized that one of the most important tasks in attracting guests and maintaining a positive property reputation was to partner with a reputable network provider with proven hospitality industry expertise. More specifically, the hotel sought out a provider that could ensure a swift and seamless network implementation for a large area without any lapse in service quality and at a cost-effective rate.

After performing extensive research, Hotel Internet Services was selected due to its broad knowledge and experience in deploying Wi-Fi services that could accommodate a multitude of guest devices while still maintaining fast and high-quality connectivity. Once initiating the network implementation process at Hotel Mariposa, this included the strategic installation of Ethernet cabling and state-of-the-art Ruckus access point technology to deliver a consistently high-performance and reliable Wi-Fi signal throughout all hotel areas.

“Expectations for a high-speed hotel internet connection is so central now to the guest experience and in preserving high satisfaction rates that partnering with an established industry-specific expert such as HIS should always be one of the first priorities for any newly opening hotel… After a swift and painless installation, we are extremely pleased with the results that HIS has achieved and know that their renowned customer support will continue to ensure that guests receive the highest quality in online connectivity that the industry has to offer.” 

Joyce Chu

Operations Manager at Hotel Mariposa

With its 24/7 support services, HIS expert technicians are always readily available to diagnose and immediately resolve any network performance issue before it has the opportunity to negatively affect guest experiences. HIS representatives are also available to instantly assist guests experiencing a range of Wi-Fi login difficulties or for specific requests such as setting up a VPN network. This significantly allows hotel staff to focus their attention on other areas to maximize overall guest satisfaction during their stay.

Project Requirements

  • Ensure that each guest device is guaranteed a fast and reliable Wi-Fi connection regardless of their onsite location.

  • Prevent any suddenly arising network performance issues from affecting guest experiences.

Solution

  • Deploy advanced Ruckus access points and Ethernet cabling in strategic locations to minimize installation costs while ensuring that guest devices are always able to receive a strong Wi-Fi signal within all hotel areas.
  • Provide guests and hotel staff with instant access to 24/7 HIS support to swiftly resolve any performance or troubleshooting issues and ensure that guest satisfaction rates remain high.
Wireless Guestroom Access
Wireless Guestroom Access

Azure Palm Hot Springs Resort & Day Spa Oasis – Desert Hot Springs, CA

Installation Spotlight

Introduction

Located within California’s Desert Hot Springs area renowned for its natural geothermally heated mineral spring water, Azure Palm Hot Springs Resort & Day Spa Oasis serves as the ultimate tranquil getaway from the fast pace of modern life. With its grand opening set for March 2021, Azure Palm Hot Springs features 40 room accommodations with relaxation-enhancing amenities that include in-room mineral water soaking tubs and balcony views of the majestic Mount San Jacinto. Yet while providing its guests with a uniquely relaxing experience, Azure Palm Hot Springs as with any other hospitality-based business understands the universal importance of ensuring that guests can remain connected to the outside world whenever needed.

 

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Hotel Internet Services

Challenge

While aiming to sever any distractions to achieving tranquility, Azure Palm Hot Springs stewards recognized that today’s guest lifestyles routinely require access to reliable Wi-Fi. The soon to be opened resort therefore set itself the task of identifying a reputable network provider with proven expertise in delivering high-performance internet for hotel environments.

After reviewing several options, Azure Palm Hot Springs ultimately selected Hotel Internet Services due to its experience and specialization in implementing advanced Wi-Fi networks for the hospitality industry. Standing out from competing providers for the resort in particular was HIS’ expertise in deploying access points to ensure high-quality Wi-Fi coverage throughout the resort. This was achieved using advanced Ruckus access points and HIS knowledge in installing the devices within strategic areas in order to create a strong and consistent signal for both guestrooms and public areas.

“Even for a resort such as ours where the goal is to provide guests with a means to escape daily life and find serenity from their immediate surroundings, effective and reliable Wi-Fi is still essential for those that may need to stay in touch with friends and family or for any other suddenly arising purposes…HIS’ professionalism and unique knowledge of hospitality business needs provided us with the confidence in being able to fully meet this industry-wide requirement.”

Richard Lambakis

Director of Sales and Marketing at Azure Palm Hot Springs

To ensure that guests can continue to receive a peaceful and hassle-free resort experience, HIS also provides Azure Palm Hot Springs with instant access to its 24/7 support services. Able to provide swift assistance for an array of issues including login difficulties and Wi-Fi driver card configurations, HIS support representatives ensure that any troubleshooting scenario is immediately addressed before it has the potential to affect satisfaction rates and guest peace-of-mind.

Project Requirements

  • Ensure high-quality Wi-Fi access to all guest devices whenever needed and throughout all resort areas.

  • Prevent the arising of any online troubleshooting issues that can lead to a reduction in guest satisfaction and the ability to achieve relaxation.

Solution

  • Leverage HIS’ industry-specific expertise and access to the latest in network technology to ensure a fast and reliable Wi-Fi signal regardless of a guest’s physical onsite location.
  • Provide both staff and guests with access to 24/7 HIS support services to ensure that any online-related issue is always swiftly resolved.
Hotel Internet Services
Hotel Internet Services

San Vicente Resort & Golf Course , CA

Installation Spotlight

Introduction

Nestled within the backcountry of San Diego, California, San Vicente Resort & Golf Course serves as an ideal getaway that offers the latest in guest service conveniences. Guestrooms come available with either a private balcony or patio with scenic views of the resort’s 18-hole championship golf course and mountain range backdrop. Other features to achieve the resort’s goal of providing a relaxing stay include a spa, two onsite restaurants and live music. As with virtually all hospitality businesses however, San Vicente Resort recognizes that one of the key abilities to ensuring satisfaction lies with meeting guest needs to connect personal devices to a fast and reliable Wi-Fi service.

 

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Challenge

With its legacy network becoming outdated and risking a reduction in guest satisfaction due to slow speeds or dropped connections, Resort management immediately understood the importance of upgrading its Wi-Fi infrastructure. With a property’s Wi-Fi quality able to make or break reputations, San Vicente Resort determined that it needed to work with an established industry expert capable of addressing the latest online guest expectations. Central to the success of any upgrade project would be the ability to guarantee a high-speed and stable Wi-Fi connection throughout all areas of the resort and regardless of the number of guest devices attempting to connect at any one time.

HIS was the resort’s first choice in implementing an upgrade as a result of the company’s specialization within the hospitality industry. As part of the upgrade process, HIS technicians provided a cost-effective and hassle-free means of replacing the resort’s prior use of phone lines with more advanced and capable Ethernet cabling. State-of-the-art Ruckus access points were also implemented within strategic areas to ensure a strong and consistent high-speed Wi-Fi signal throughout the resort. The implementation team was even able to ensure high-quality Wi-Fi service for the resort’s golf course operations which sits within what was previously considered a ‘no-service’ area, due to surrounding hills causing signal disruption.

“One of the first amenities that guests interact with and expect to function flawlessly is Wi-Fi, so we are extremely pleased to be able to rely on a proven industry expert such as HIS in meeting this need,”… “HIS has gone above and beyond to ensure that we can accommodate the latest online demands and their support services are unmatched in being able to maintain consistent guest satisfaction with our service.”

Jennifer Carbone

Lodge Manager at San Vicente Resort & Golf Course

In addition to upgrading the property’s network infrastructure, HIS also provides San Vicente Resort with offsite equipment monitoring services to ensure that Wi-Fi quality remains high and to swiftly identify and correct any performance issues. This is further backed by providing guests with instant access to 24/7 HIS support for troubleshooting issues such as Wi-Fi driver card compatibility, setting up VPN connections and much more.

Project Requirements

  • Provide a cost-effective means of upgrading the resort’s Wi-Fi infrastructure to eliminate dropped connections and slow performance issues.

  • Ensure that a new Wi-Fi network continues to provide high-quality performance without burdening guests with troubleshooting issues.

Solution

  • • Use HIS expertise to strategically deploy advanced Ruckus access points throughout the resort to ensure a strong, fast and reliable internet connection regardless of a guest’s physical location.
  • • Offer resort staff and guests access to HIS 24/7 support services in order to swiftly overcome any connectivity concerns.

Hotel Vin Grapevine, Texas

Installation Spotlight

Introduction

As the first and only luxury boutique property in Grapevine, Texas, Hotel Vin, Autograph Collection boasts an exceptional wine program, is connected to Harvest Hall, a European-style food and entertainment venue, and is steps away from the TEXRail Grapevine Main Street Station. Seeking to offer travelers a quintessential stay experience, Hotel Vin is further committed to providing innovative tech amenities that ensure maximum comfort, convenience and personalized service. With most guests opting to bring at least one personal device, this goal includes meeting the highest expectations with regards to fast and reliable online connectivity.

 

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Challenge

As Wi-Fi continues to be considered one of the most crucial amenities by today’s guests, Hotel Vin leadership recognized that it needed to implement a service that could live up to demands for fast and reliable internet. The hotel therefore sought out a reputable provider that could deliver a high-speed network capable of not just ensuring a strong and consistent signal throughout all onsite areas, but also able to accommodate a multitude of guest devices without experiencing a decline in performance.

By deciding to partner with HIS, Hotel Vin can now benefit from Wi-Fi network technology that guarantees high performance and the elimination of any potential Wi-Fi dead spots. In addition to providing coverage for Hotel Vin, HIS strategically wired ethernet cable and installed state-of-the-art Ruckus access points at the Grapevine Main Street Station. Since the project’s completion, both Hotel Vin guests and those at the station have experienced significantly faster upload and download speeds, can quickly and easily connect to the network, and have a more reliable connection.

When people travel, they want the ability to access all their content on a range of devices…Guests do not want to think or worry about having high-speed internet access – they just want it – with the HIS network solution, our hotel seamlessly delivers it to them.”

Tom Santora

Chief Commercial Officer of Coury Hospitality and Managing Director of Hotel Vin and Harvest Hall

HIS provides Hotel Vin around the clock network support to ensure guests always have seamless Wi-Fi, without tying up the property’s staff.

Project Requirements

  • Implement a network capable of delivering fast connectivity speeds and a reliable Wi-Fi signal throughout all hotel and train station areas.

  • Provide guests with the ability to swiftly resolve any Wi-Fi troubleshooting issues

Solution

  • Leverage HIS expertise combined with the latest in network technology to guarantee high-speed Wi-Fi access regardless of the number of devices connected or a guest’s physical location.
  • Provide instant 24/7 HIS support access to guests in order to ensure that satisfaction rates remain high while alleviating hotel staff from any additional responsibilities.

Country Inn & Suites and Park Inn-Albany, Georgia

Installation Spotlight

Introduction

Managed by Global SCR, Radisson’s Country Inn & Suites and Park Inn locations in Albany, Georgia, provide travelers with the many comforts that they seek when away from home. With both properties offering an array of amenities that include fitness centers, swimming pools, saunas and complimentary breakfast, guests staying at either location can ensure that their hotel experience is one that reflects complete satisfaction and peace of mind. Further ensuring that guests can fulfill all of their needs is the commitment by each hotel to address the now widespread demand for fast and uninterrupted online connectivity, an expectation that more than ever is proving crucial to safeguarding property reputations.

 

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Challenge

Previously experiencing issues related to slow internet speeds and dropped connections that are common throughout the industry and that often lead to a considerable reduction in guest satisfaction, leadership for both properties determined that an upgrade of Wi-Fi network infrastructure was needed as the hotel locations were already paying for a high-speed internet service. Hotel leadership in particular sought the expertise of an established industry provider that could offer an affordable solution able to meet the most demanding of online guest expectations

After Identifying Hotel Internet Services as a Radisson approved vendor, the hotels utilized the company’s industry-specific expertise to establish that existing legacy network hardware was creating a bandwidth bottleneck which was the main cause behind lagging performance, while outdated access point equipment was responsible for weak signal connections throughout both locations. To overcome these challenges, HIS formulated a cost-effective network upgrade plan that included the strategic re-wiring of Ethernet cabling and installation of the latest in Ruckus access point technology within areas that would ensure strong and broad Wi-Fi signal coverage. Since undergoing HIS’ swift and seamless network upgrade process, both properties now significantly report a complete turnaround in guest Wi-Fi service quality, with fast and reliable speeds available throughout all onsite areas and with performance complaints becoming virtually non-existent.

“Each of our properties acknowledge the importance that today’s guests place on being able to instantly obtain a high-performance Wi-Fi experience from the moment that they arrive, so we knew that we had to work with the industry’s leading experts to address this vital need and HIS lived up to every single one of our expectations,” said Navin Patel, Manager at Global SCR which oversees Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany. “From initial surveying of our locations to formulating a strategy and ultimately implementing an effective solution, it was always clear that HIS understood precisely how to best proceed and we are fully confident in their ability to ensure that our guests continue receive the highest level of satisfaction.”
Navin Patel

Manager at Global SCR , which oversees Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany

In making its 24/7 support services available to guests staying at either hotel, HIS is also able to ensure that any troubleshooting issue can be swiftly resolved before it has an opportunity to negatively affect online experiences while alleviating onsite employees from having to oversee another area of responsibility. Such services include instant assistance with enabling VPN connections, configuring Wi-Fi driver cards, addressing any login difficulties and much more.

Project Requirements

  • Develop and implement a cost effective network solution at both hotels that eliminates previous issues with slow and dropped Wi-Fi connections.
  • Ensure that guest satisfaction continues to remain consistently high regarding the Wi-Fi service at either property by ensuring the ability to swiftly address any potential guest troubleshooting issues.

Solution

• Utilize HIS industry-specific expertise and access to the latest network technology to deploy Ruckus access points within strategic areas along with the re-wiring of Ethernet cabling to ensure a strong, fast and consistent signal to all guest devices.

• Provide each guest with instant 24/7 access to HIS support services in order to receive expert assistance for any online performance concern prior satisfaction being negatively impacted.