GuestCast Named In-room Entertainment Solution of the Year

GuestCast Named In-room Entertainment Solution of the Year by 2023 TravelTech Breakthrough Awards

Innovative content streaming solution purpose-built for hotels earns recognition for addressing guest demands for a user-friendly, instantly personalized and secure in-room entertainment experience.
CLEARWATER, Fla. — May 16, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is today proud to announce its winning of a TravelTech Breakthrough Award for its GuestCast streaming solution. With more than 1,250 organizations nominated for this year’s Awards, GuestCast’s cutting-edge design and features ensured its place as the winner of the in-room entertainment solution of the year category, representing the industry’s latest capabilities in addressing the modern content viewing preferences of today’s hotel guests.
Key to GuestCast being selected over competing solutions is its ability to ensure effortless and straightforward interaction, even for first-time users or for guests who are unfamiliar with content casting technology. In contrast to other platforms that often require guests to complete a series of complicated steps to connect their personal devices to a guestroom TV, GuestCast’s device-pairing process is as easy as scanning a QR code and sidesteps the risk of guests experiencing frustration. With hotels frequently catering to guests traveling from around the world, GuestCast’s instant compatibility with thousands of mobile streaming apps also ensures that each guest can personalize viewing experiences in line with their unique preferences.

“The hospitality industry has struggled to keep pace with evolving guest expectations when it comes to in-room entertainment, so we are absolutely thrilled that our peers recognize the tremendous value and potential that GuestCast represents in fully addressing this service gap,” said Gary Patrick, CEO of Hotel Internet Services.”GuestCast’s industry-leading capabilities are the result of countless hours of research and development performed to devise a solution that mirrors the personalization and ease-of-use guests encounter when streaming at home. We are very proud of the hard work and commitment of our team members in creating a solution that lives up to modern guest standards, especially as more travelers weigh booking decisions on the ability to easily and securely access their own content streaming subscriptions.”

As a solution engineered specifically for the hotel guestroom, GuestCast ensures confidence and trust with using the platform by incorporating enhanced security measures. This includes eliminating concerns over the potential theft of usernames and passwords, as well as advanced device isolation capabilities that prevent guests from inadvertently casting content to TVs located in other guestrooms. To ensure a seamless adoption process and hassle-free device management, GuestCast is also compatible with virtually any television model and internet network in use by today’s hotels.

Yet another unique advantage provided by GuestCast is its high-value Analytics Dashboard. Via a single interface, hoteliers can leverage the dashboard to monitor individual device health in order to ensure consistent high-performance quality. The GuestCast Analytics Dashboard also offers actionable real-time insight into devise usage trends, allowing hotel businesses to gauge the success rate of in-room entertainment strategies. Hoteliers can even leverage the Dashboard to monitor WiFi service quality for each guestroom, ensuring that any performance issues are quickly identified and resolved before guest experiences are affected.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

 

Contact us for more information. Fill out the form below or call us at 855-909-3711.

Hotel Internet Services Earns RUCKUS Elite Partner Status

Leading hospitality connectivity solutions provider gains top tier status demonstrating completion of enhanced training and experience with leveraging the latest capabilities in internet access technology.
CLEARWATER, Fla. — May 16, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today honored to announce its entry into the RUCKUS Ready Partner Program as an Elite member. A three-tier program created by CommScope, HIS with its Elite status is the highest level a solutions provider can earn and demonstrates the company’s extensive knowledge and experience with utilizing the industry’s most recent advances in network technology.
In order to earn Elite status, companies must first establish that they have a firm grasp on the portfolio of RUCKUS network solutions and how each technology can be leveraged to provide optimal results for customers and their end-users. After completing intensive training, companies seeking Elite membership must demonstrate a consistent ability to design, deploy, configure, manage, optimize and troubleshoot both wired and wireless Ruckus solutions. As an official partner, HIS technicians can also continue to benefit from world-class training offered by RUCKUS that ensures a high level of expertise is maintained and that results obtained for customers continue to reflect the industry’s latest standards.

“Hotel Internet Services has served as one of our longest standing partners and fully merits earning its RUCKUS Elite Partner status,” said Steven Bronken, Head of Global Hospitality, Hospitality Solutions at Ruckus Networks. “The level of expertise and knowledge that the company continues to demonstrate with RUCKUS technology is truly exceptional, and we look forward to seeing more great results from HIS in serving the connectivity needs of its hotel industry customers.”

With a widespread increase in the adoption of IoT-based technologies throughout the hospitality industry, HIS and its extensive relationship with CommScope also includes serving as an official provider of the RUCKUS IoT Suite. Serving as a single robust network capable of accommodating the online needs of a multitude of smart devices, the RUCKUS IoT Suite ensures each connected solution receives the necessary network resources to function at optimal performance. From a single user-friendly interface, businesses equipped with the RUCKUS IoT Suite can also effortlessly monitor and manage the performance of devices while eliminating the risk of creating operational silos that reduce efficiency and the quality of guest experiences.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

 

Contact us for more information. Fill out the form below or call us at 855-550-1214.

Hotel Internet Services Marks 20 Years of Serving Business Connectivity Needs With Renewed Focus on Advancing Innovation in Online-based Technology

Hotel Internet Services Marks 20 Years of Serving Business Connectivity Needs With Renewed Focus on Advancing Innovation in Online-based Technology.

CLEARWATER, Fla. — February 21, 2023 Hotel Internet Services (HIS), a full-service provider of internet services and solutions, is today pleased to commemorate its 20th year anniversary of serving the online connectivity needs of businesses specializing in hotel, multi-family, senior living and student housing markets. From its headquarters in Clearwater, Florida, HIS since its founding has risen to earn an industry-leading reputation for exceptional service and providing access to the latest online-based technologies, two key areas where the provider continues to focus its efforts in order to deliver ever-improved results and enhanced profitability for its customers located around the world.

With seamless internet access now crucial from both an operational and guest satisfaction standpoint, Hotel Internet Services continues to be identified as the network solutions provider of choice by countless major hotel brands and independent properties alike. Able to consistently deliver fast speeds, advanced online security and reliable WiFi signal quality, this includes earning the designation as an approved solutions provider for Radisson Hotels, Choice Hotels, Highgate Hotels, Graduate Hotels, and many others.

“From managing multi-family and hotel departments and services to addressing resident and guest expectations for free WiFi and content streaming capabilities, enhanced connectivity is now a critical element that businesses need to get right if they wish to run a reputable and profitable operation,” said Gary Patrick, CEO of Hotel Internet Services. “At HIS, our impressive company growth continues to demonstrate the exceptional results we deliver in meeting these vital customer needs regardless of business type or size. As we continue to expand and evolve our offerings in line with the latest market trends, we look forward to providing more industry businesses with the advanced tools required to succeed in today’s hyper-connected world.”

Launched in 2003 by co-founders Gary Patrick and Steve Dobbe, HIS has since rapidly grown to boast a market-leading presence in all 50 US states in addition to operating within several key regional markets around the world. As a trusted source of robust hospitality-based network design, HIS technology and expertise is currently credited with providing seamless WiFi connectivity for over half a million guestrooms.

As an end-to-end provider of online-based technologies, HIS also provides industry businesses with access to GuestCast, a cutting-edge streaming platform designed for hotel environments and other public spaces. With its unmatched expertise in network design, HIS further provides businesses with essential guidance and the necessary infrastructure required to ensure the success of IoT strategies. This includes serving as an official provider of the RUCKUS IoT Suite, a robust single network designed to manage and accommodate the online needs of smart technology devices. With building safety continuing to be a top industry priority, HIS also provides its customers to access to the latest in surveillance camera technology in order to ensure that no potential security risk is ever overlooked.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

 

Contact us for more information. Fill out the form below or call us at 855-550-1214.

Hotel Internet Services Publishes GuestCast Usage Analytics Demonstrating Hospitality’s Growing Demand for Content Streaming Technology

Leading provider of in-room entertainment solutions reveals new insight into guest streaming trends and behaviors.

CLEARWATER, Fla. — September 20, 2022 Hotel Internet Services (HIS),a full-service provider of internet services and solutions for the hospitality industry, has today released a set of valuable analytics showcasing how content streaming trends continue to evolve throughout the global hotel market. Leveraging data combined from properties equipped with its GuestCast streaming platform, HIS by publishing such analytics aims to provide the industry’s hoteliers with up-to-date insight on how to adopt an in-room entertainment strategy that aligns with modern guest behaviors and expectations.

With content streaming now the predominant form of entertainment in consumer homes, HIS GuestCast analytics likewise reveal that hotel guest preferences for using streaming technology have only increased.  For example, GuestCast was found to be used by guests for an average of over 3 casting sessions per room each day.  Streaming session length now averages four hours and 17 minutes for each guest, while 44.6 percent of guestrooms had their GuestCast devices utilized on a monthly basis. These analytics together notably demonstrate the growing reliance that guests place on the ability to stream their own content verses using more traditional entertainment options such as Cable TV or video on demand.

HIS’ GuestCast analytics also reveal how hotel guest streaming behaviors continue expanding to include an ever more diverse range of streaming subscriptions that a property’s solution should be compatible with. The top ten most used streaming services now include:

• Netflix
• YouTube
• Hulu
• Disney+
• Prime Video
• HBO Max
• Spotify
• Peacock
• YouTube TV
• Paramount+

“We’ve known that content streaming has eclipsed traditional TV for some time now, but what hoteliers need to recognize is that the presence of a streaming platform within guestrooms is no longer up for debate- guests are demanding access to the technology and are seeking to use it more and more throughout their stay,” said Gary Patrick, CEO of Hotel Internet Services. “Keeping pace with guest in-room entertainment expectations importantly doesn’t just involve adopting any kind of streaming device, but one that can provide the flexibility and ease-of-use that guests experience when at home.”

As a streaming solution purpose-built for hotel environments, GuestCast is notably designed to be instantly compatible with virtually any streaming subscription a guest may wish to access on guestroom TVs. By also offering a simplified device-pairing process allowing guests to cast content by simply scanning a QR code, GuestCast is also credited with eliminating commonly encountered troubleshooting issues. According to the latest device usage analytics, GuestCast only receives support call requests by one percent of users, which translates into approximately one out of 100 guests. This further reinforces GuestCast’s main objective of serving as an intuitive and user-friendly casting platform that even unfamiliar first-time users can interact with hassle-free.

A key differentiating feature of GuestCast which allows it to collect usage data is its innovative GuestCast Analytics Dashboard. Available to any hotel business that deploys the casting platform, the GuestCast Analytics Dashboard provides each property with a real-time analysis into the performance of in-room entertainment strategies. In addition  to tracking GuestCast usage rates, the dashboard can even monitor the strength of guestroom WiFi signals to ensure that connectivity remains high-quality and in line with guest needs.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

Fill out this form to find out more about GuestCast or call 855-909-3711.

Hotel Internet Services Provides Advanced Hotel Operational Efficiency and Intersystem Connectivity With Ruckus IoT Suite

Leading connectivity solutions provider enables hotel businesses with cutting-edge network infrastructure capable of seamlessly supporting a multitude of IoT-based devices and services.

CLEARWATER, Fla. — July 19, 2022 Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the expansion of its industry-leading online-based services with the availability of the Ruckus IoT Suite. Showcased by HIS at this year’s HITEC in Orlando, the Ruckus IoT suite serves as an advanced solution able to ensure the seamless connectivity and device management that today’s interconnected hotel environments now require.

With the vast majority of IoT-based platforms requiring a fast and reliable online connection in order to function correctly, HIS with the Ruckus IoT Suite ensures that hoteliers can adopt a single network able to consistently provide high-performance quality for all their IoT needs. Capable of supporting a vast range of devices and systems, the Ruckus IoT suite utilizes cutting-edge network technology that can effortlessly accommodate a multitude of platforms while still delivering high-speed communication abilities. The suite is notably capable of being scalable as hoteliers add new devices or seek wider service coverage. 

IoT-based solutions able to be seamlessly supported by the Ruckus IoT suite include:

  • Door locks and door sensors
  • Motion and occupancy sensors
  • In-room thermostats, lights and blinds
  • Staff panic buttons and badges
  • Asset location beacons
  • Refrigerator/freezer temperature and humidity control
  • Water and gas leak detection
  • Alarms and electric plug sockets

“IoT technology represents a decisive turning point in our industry but such solutions are only as effective as the underlying network that supports them,” said Gary Patrick, CEO of Hotel Internet Services. “As more hotel devices and services come online in order receive the enhanced benefits that connectivity provides, HIS is committed to equipping hoteliers with the latest technologies that allow them to realize their goals of reducing costs, streamlining operations and enabling a personalized guest experience.”

Designed as a flexible platform able to adapt to a property’s existing infrastructure, the Ruckus IoT Suite can be deployed either by using WiFi 6 access points or by attaching a USB IoT module to pre-WiFi 6 access point hardware. Either option ensures that connected devices are able to seamlessly transmit and receive data without running into weak signal issues. For hoteliers requiring assistance on which IoT devices and services fit the needs of their business, experienced HIS technicians are also on hand to provide guidance and ensure that a selected platform is able to deliver anticipated results.

For more information about the Ruckus IoT Suite or the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email shelly@hotelwifi.com.

BeyondTV MyRemote to Provide Guests With Ultimate in In-room Convenience and Contactless Service Control

Mobile web-app offers personal smart device access to full range of BeyondTV features to reduce shared surface risks, including controlling TV functions, communicating with staff, requesting amenities and much more.

 CLEARWATER, Fla. — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has unveiled the latest in guestroom entertainment and contactless convenience with the launch of BeyondTV MyRemote. Designed to be instantly accessible by a wide range of personal devices without the need to download software, MyRemote is simultaneously able to cater to growing demands for instant, personalized service while ensuring that new guest expectations for contactless and social distancing compatible amenities can be fully met.

Compatible with all smart devices, MyRemote can be made available via QR code or manual registration and does not even require a Wi-Fi connection in order to function. Replacing the prior need to handle physical in-room items such as TV remotes that may pose a germ exposure risk, MyRemote offers safer and hassle-free access to a wide range of traditional guestroom functionalities and services, including:

  • Total television control such as powering on or off, changing channels and adjusting volume.
  • Complete access to browsing TV guides.
  • Ability to enter login details for apps such as streaming services using smart device keyboards.
  • Effortless switching between apps on guestroom television.
  • Ability to control more than one guestroom TV if present.
  • Options to change television language and color themes to suit personal preferences.

BeyondTV, a comprehensive in-room entertainment solution, can now provide guests with full contactless TV control with the remarkably fast and responsive MyRemote, a web-based remote that guests use on their own smartphones or tablets. Guests can use MyRemote to peruse the hotel’s digital compendium, with details such as restaurant information and spa hours. Further aiding social distancing capabilities, MyRemote allows guests to read messages, view bills and express check-out via the television, meaning less front desk visits.

With security and privacy remaining a top priority for the industry in maintaining guest trust, MyRemote utilizes a secure HTTPS interface to prevent any risk of data theft. Additionally, BeyondTV automatically logs guests out and clears accounts and personal usage information upon check-out.

“As guests seek to remain in their guestrooms instead of venturing into high traffic hotel areas to minimize health risks, it is vital that hoteliers have the ability to adapt their offerings to provide comprehensive guestroom-oriented experiences that can take such concerns and new behaviors into account,” said Gary Patrick, CEO at Hotel Internet Services. “HIS with BeyondTV MyRemote raises the bar on creating a more hygienic hotel environment that nonetheless offers guests complete personalized service control from the safety of their own devices and by using a guestroom’s television screen.”

With BeyondTV, hoteliers are further able to create customized welcome videos that automatically begin to play once a guest enters the room. These can include providing guests with details over how their room has been sanitized or information on available hotel services that can assist with providing a more enjoyable stay.

Engineered as a scalable solution, BeyondTV can also be equipped with virtual assistant and voice control abilities via an integration with Amazon’s Alexa or Google Home. This not only offers an opportunity to provide guests with another convenience-enhancing option for interacting with BeyondTV’s full array of features and services, but also provides safer contactless control over a range of in-room amenities, including thermostats, lighting, televisions and drapes.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

hotelwifi