Hotel Internet Services Deploys Advanced Television Voice Command Functionality with BeyondTV

Video streaming and casting solution interfaces with Volara and Amazon Alexa to provide guests with ultimate smart guestroom experience

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Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, is unveiling the full integration of voice-activated technology in its BeyondTV platform, a state-of-the-art television content streaming and casting solution that offers an all-inclusive guestroom entertainment experience. Deployed alongside Amazon’s Alexa and via a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV now provides guests with the ability to fully control all television-based functions that the solution offers through voice command.

BeyondTV’s newest upgrade not only allows users to turn guestroom televisions on or off, but also significantly provides guests with the ability to change channels or pull up a television guide with the use of their voice. Guests can even request the platform to display a specific television show by simply speaking its name. Voice command also extends to the array of features offered by BeyondTV, such as personal device casting, access to social media and online video streaming accounts, or the ability to visit websites on the guestroom television. With BeyondTV hosting its own expansive library of pay-per-view movies, guests can instantly locate and begin watching the content of their choice without having to pick up a remote control.

“The introduction of voice technology to the hospitality industry has seen a rapid rise in services and amenities that are now voice-compatible, but what was missing was a solution that could also integrate such convenience with an immersive in-room entertainment experience,” said Gary Patrick, CEO of Hotel Internet Services. “BeyondTV directly caters to this need by ensuring that its features are readily available upon spoken request, which alongside other functions, such as the ability to order room service, turn lights on or adjust the thermostat via voice, provides hotels with the ability to fully meet guest demands for instant and personalized service.”

As a cloud-based integration, BeyondTV automatically receives television-specific voice commands that are routed from Volara. Volara further ensures that service requests or commands to activate other amenites are also directed to the appropriate systems. Each unit is pre-configured to a property’s specific guestroom and Wi-Fi network, allowing hoteliers to implement the solution with minimal effort.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

BeyondTV Solution Awarded U.S. Patent for Advanced Guest Data Protection and Privacy Technology

United States Patent Office (USPTO) recognizes Hotel Internet Services for security protocol developed for the BeyondTV Entertainment Streaming Solution

 

CLEARWATER, Fla.  — Hotel Internet Services (HIS) has been awarded a patent by the USPTO for the guest data security protocol used in its BeyondTV solution, an industry leading platform that allows hotel guests to access content from online streaming subscriptions or wirelessly cast from personal devices onto guestroom televisions. Issued with patent No. 10,097,864 and officially named ‘Guest Personal Data Protection,’ the technology provides guests with the assurance that all online browsing or app usage history and any personal account information, such as usernames or passwords, is completely erased to ensure against identity theft or otherwise unauthorized use.

While catering to growing guest preferences for personalized content, BeyondTV has always prioritized the need to protect sensitive guest data. The newly awarded patent includes several security-enhancing features, including BeyondTV’s ability to automatically delete all guest user information upon check-out. Using the television remote control, guests can also manually erase all of their data and usage history at any time by simply pushing a button. Further, BeyondTV requires guest device registration to begin wirelessly casting to their in-room television.

“With data theft increasingly a concern as more guests travel with devices and leverage online connectivity, our patented BeyondTV technology serves as proof that they can safely access streaming subscriptions and other personal content with complete peace of mind,” said Gary Patrick, CEO of Hotel Internet Services. “By obtaining an enhanced sense of security, guests will not only be able to further enjoy their in-room entertainment experience but will also be more likely to interact with the additional property revenue-enhancing features that BeyondTV offers.”

In addition to providing access to personal content and wireless casting abilities, BeyondTV allows guests to learn about hotel amenities and make service requests via the guestroom television remote. Hotels also have the option to play promotional videos at configurable intervals on the television, thus creating further marketing opportunities for their amenities such as spa services and restaurants, or other hotel locations that belong to the same brand.

Other recent updates to BeyondTV include intuitive voice control via an integration with Amazon’s Alexa, providing users with the ability to fully control all television functions with just their voice. This feature even allows guests to control room systems such as thermostats and lighting, or make requests, such as for room service or to find out specific hotel information.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

Hotel Internet Services Showcases Latest Advances in Wi-Fi Network, In-Room Television Casting and Voice Activated Solutions at HX 2018

Leading provider of secure hotel Wi-Fi and guestroom entertainment technology to demonstrate new solutions at North America’s largest hospitality show in NYC

New York —  Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hospitality industry, is set to exhibit the latest advancements in hotel Wi-Fi, guestroom television casting and voice activated technology at this year’s HX: The Hotel Experience, taking place November 11-12, at the Jacob K. Javits Center in New York City. Exhibiting at booth #2840, HIS will demonstrate the latest advancements in hotel Wi-Fi, as well as BeyondTV, an industry leading platform that caters to preferences for streaming online content and enhanced convenience via voice controlled activation.

BeyondTV pioneered the ability to wirelessly cast personal content to guestroom televisions, including subscriptions to online streaming services, social media accounts or personal photos and videos. Now through a software integration with Volara, a leader in voice-based solutions for the hospitality industry, BeyondTV has evolved to further enhance guest convenience and satisfaction by allowing users to control guestroom amenities using only their voice. When paired with Amazon’s Alexa, BeyondTV’s voice control features include the ability for guests to control virtually all television functions without the need for a remote control. Additional guestroom amenities that can be managed via a guest’s voice include lighting, thermostats and drapes. Via its cloud-based integration with Volara, BeyondTV further provides guests with the ability to use voice control as a faster and more convenient means of ordering amenities, such as room service, as well as the ability to instantly locate hotel information, such as details on restaurant hours.

Also recognized for providing hoteliers with the potential to increase in-room revenue, BeyondTV allows guests to request services, make purchases and review their bill via the guestroom television screen. Those attending HX will have the opportunity to not only demonstrate these features, but will also see how the new ability to upload customized videos can further enhance revenue-earning potential. Such videos can be configured to play when a guest first enters a guestroom or when a television has been left idle for a pre-determined length of time, with examples of content that can include ongoing promotions, available amenities or details on other properties owned by the hotel brand.

“With advances in consumer technology rapidly altering the way that today’s guests interact with the world around them, it has become an absolute necessity for hoteliers to adapt their services in a manner that reflects the preference for instant and personalized service,” says Gary Patrick, CEO of Hotel Internet Services. “We are proud to be able to showcase how innovations such as voice and enhanced online connectivity are serving as an effective means for hoteliers to re-engage with their guests in a manner that more effectively communicates details on services that are available.”

HIS booth representatives will also be on hand at HX 2018 to demonstrate how a secure and high-speed guest internet connection is not mutually exclusive to affordability or existing structural limitations. Attendees will also be able to learn about the HIS Property Dashboard, a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of internet performance at all times. Dashboard features include the ability to view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network; thus, maximizing the potential to consistently deliver the highest quality in resident Internet service and maintain complete satisfaction.

For more information about the full range of technology solutions available from Hotel Internet Services, please visit booth #2840 at HX, contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

Elliott Park Hotel Pioneers Latest in Voice-activated Guestroom Controls and Connectivity with BeyondTV and Wi-Fi by HIS

Newly opened luxury Minneapolis property ensures unmatched guestroom convenience and internet with advanced solutions by Hotel Internet Services

Minneapolis — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its implementation of advanced Wi-Fi services and BeyondTV at the Elliott Park Hotel, an upscale, ultra modern property located in downtown Minneapolis. Featuring one of the area’s highest-rated restaurants, the hotel is now also credited with providing first-rate internet connectivity as well as the ability for guests to control in-room amenities and request services via a voice-activated virtual assistant.

With a commitment to offering its guests an extravagant and unique experience, Elliott Park Hotel chose to implement BeyondTV in order to match or even exceed the advanced technology that many consumers now have access to in their own homes. Via an integration with Amazon’s Alexa, BeyondTV provides Elliott Park Hotel guests with the convenience-enhancing ability to control guestroom television functions using only their voice. Voice-activated features include the ability to change channels, review television guides, adjust volume and power television sets on or off. Following an integration between the property’s front desk and Volara, a software platform that BeyondTV utilizes to manage and direct requests, guests staying at the Elliott Park Hotel will also be able to leverage voice control functionality to order amenities from the comfort of their guestroom. For hotels that wish to include additional convenience-enhancing features, BeyondTV also offers the option to provide guests with voice control functionality over lighting, thermostats and even drapes.

“Our goal is to provide guests with the ‘road less traveled’ and an experience that they can truly remember, and with BeyondTV and its voice-activated service, the possibilities to do so are endless,” said Dana Orlando, General Manager at Elliott Park Hotel. “We strongly believe that this platform will continue to differentiate our property in the minds of guests while also reflecting our forward thinking philosophy on technology.”

As an advanced guestroom entertainment solution, BeyondTV also provides guests with the ability to access online streaming subscriptions and wirelessly cast content from personal devices onto guestroom televisions; a feature that Elliott Park Hotel considers to be crucial in meeting today’s guest standards. Apps that can be directly cast to BeyondTV include Netflix, Hulu, ESPN and social media accounts, such as Facebook or Twitter. With its patented security technology, BeyondTV ensures that all usernames and passwords are fully protected by automatically deleting such details along with any online browsing history upon guest check-out. Guests are further provided with the option of erasing their personal information at any time with the push of a remote control button.

Using BeyondTV’s interactive dashboard, hotel staff can also more effectively communicate with guests regarding available services and amenities. Information shared via television can further be customized for specific guestrooms where guests staying are part of a group. This includes the ability to broadcast meeting agendas, local events and special promotions.

“With BeyondTV, we are further able to reinforce our branding and demonstrate what our individual “Mark of Craft” is all about,” continued Orlando. “Whether it’s enjoying one of our signature cozy blankets, snuggled up by our fireplace with a beer produced on site, or enjoying one of the chef’s wood-fired dishes from our Italian restaurant ‘Tavola,’ we are able to communicate this information to guests in real-time. “

As a leading provider of Wi-Fi services for the hospitality industry, HIS is also credited with providing Elliott Park Hotel guests with a seamless and reliable online experience when connecting their devices to the internet. Leveraging HIS’ expertise, Elliott Park Hotel can now ensure that guests are able to access a high speed and secure Wi-Fi connection, no matter where they are on the property.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

Hotel Internet Services Survey of Hoteliers and Guests Reveals Crucial Insight on Voice Technology and In-room Entertainment Trends

Newly released research survey explores the impact of growing technology trends and evolving guest preferences on the hospitality industry

Clearwater, Florida  – Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has conducted a study on more than 500 guests and 200 hoteliers, in order to determine the impact that new technologies such as voice control and online content streaming are having on the hospitality market and hotel revenues. Following a similar survey conducted by HIS in 2016, Putting the Guest Back into Hotel Entertainment demonstrates how guest demands for enhanced connectivity, instant service and enhanced convenience have significantly risen over just the past 2 years.

Notable findings from the survey results include the fact that todays guests overwhelmingly opt to travel with a smart device, with 96 percent of respondents indicating that they travel with at least one device. This represents a 10 percent increase in just two years when compared to the 2016 survey results, indicating an ever increasing need for hoteliers to adopt mobile device-compatible services. When asked what features should be present in a guestroom entertainment system, more than 80 percent of guests indicated a desire to wirelessly cast content from their devices onto guestroom televisions. More than 90 percent of surveyed hoteliers agreed that todays guests would prefer to be offered wireless casting abilities, rather than traditional video on demand (VOD) services.

With hotels around the world universally experiencing diminishing profits from VOD, the HIS survey significantly points to entertainment platform functions that hoteliers can deploy alongside wireless casting in order to regain these revenues. For example, more than 60 percent of surveyed guests indicated that they would like the ability to order amenities and services via the guestroom television, if given the option. Another 61 percent of guests also indicated a preference to access information on available hotel services, such as restaurant hours, via the guestroom television.

Hotel Internet Services Survey of Hoteliers and Guests Reveals Crucial Insight on Voice Technology and In-room Entertainment Trends

“With technology changing rapidly and with an increasing array of solution options, hoteliers can often be at a loss as to which platforms are capable of enhancing the guest experience, while also providing a good return on investment,” says Gary Patrick, CEO of Hotel Internet Services. “Our latest survey is intended to provide hoteliers with the clarity they need to determine which features guests are seeking, and how both guests and properties can mutually obtain added value as a result of their implementation.”

With voice technology having gained significant attention within the hospitality industry in recent years, the HIS survey also offers valuable insight into how such platforms go beyond simply serving as a means of standing out from competitors. Instead, results consistently indicated that a majority of guests valued the enhanced convenience of being able to use voice in controlling room amenities, such as lighting, televisions or thermostats. Of particular significance to hoteliers and their revenues, is the fact that a considerable number of guests indicated a desire to use voice-activated devices to request amenities, learn more about hotel services or communicate with a property’s various departments. Such functionalities not only serve to enhance guest satisfaction and enhance profits, but can also work to reduce the number of personnel and other resources needed to complete requests, minimizing operational costs.

To download a copy of the HIS survey on guestroom entertainment and voice control technology, please click here.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.

Hotel Internet Services Unveils New Research Report on Trends in Guestroom Entertainment and Voice Control Technology

Newly released white paper guides hoteliers on best practices for implementing revenue-enhancing guestroom amenities, based on today’s guest preferences for online content streaming and instant access to hotel information

Clearwater, Florida — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the release of a comprehensive new white paper examining how mainstream technology, such as online streaming and voice-activated assistants, are having a profound effect on guest behavior and their evolving hotel stay expectations. Leveraging data from a recent HIS survey conducted with both guests and hoteliers, the research demonstrates why such technology is lessening guest reliance on traditional hotel amenities, such as video-on-demand (VOD) or guestroom telephones. The report also explores how hoteliers can leverage these new innovations to provide an updated stay experience that maximizes both guest satisfaction and property revenue.

Entitled “Putting the Guest Back into Guestroom Entertainment,” the newly released white paper reveals that more than half of today’s guests prefer to stream their own content from subscriptions such as Hulu or Netflix, with many hoteliers eliminating their VOD services entirely. Also of note is the fact that a majority of guests would seek out a property with a guestroom entertainment platform that allows them to wirelessly cast content from personal devices onto larger guestroom television screens. To adept hospitality professionals, such a wide-ranging preference can serve to open up a valuable hotel-to-guest communications channel that is more aligned with contemporary demands for instant service and access to information.

Hotel Internet Services Unveils New Research Report on Trends in Guestroom Entertainment and Voice Control Technology

The HIS-sponsored white paper documents an impressive amount of guest feedback that demonstrates the desire for an entertainment device that, in addition to casting, also allows access to details on available hotel amenities, along with the ability to connect with hotel departments and make requests for services such as in-room dining. While enhancing room revenue, hoteliers surveyed also indicated an ability for such features to streamline operations and reduce service wait times. Of priority to guests, however, is the need for such platforms to also be equipped with security and privacy features that safeguard personal information, such as usernames, passwords and browsing history.

“Impressive advancements in mainstream entertainment and communications technology have taken place during just the last decade, and as an industry that caters to mainstream consumers, the hospitality market must adapt in order to continue meeting guest expectations and earning their business,” says Gary Patrick, CEO of Hotel Internet Services. “Yet while many hoteliers are aware that innovations such as content streaming and voice control are gaining in popularity, a sizeable number are still unaware of how such technology fits into the hospitality space. By analyzing detailed feedback from hotelier peers and guests, our latest white paper not only explains how and why these trends are affecting the industry, but also provides valuable insight into what hotels can actually do to incorporate streaming and voice control in a way that is affordable and that ultimately serves to enhance profitability.”

Although still a relatively new technology, virtual assistants and the ability to manage amenities using voice control have already gained considerable traction among guests, according to HIS research. For example, the report notes that 60 percent of guests would be likely to use such a functionality, if made available. With guests again indicating a desire for a multifunctional solution, various features were ranked highly that should be included as a voice-activated service, including the ability to control in-room amenities, such as televisions, thermostats and lighting. Further strengthening the potential to increase in-room amenities is the fact that many also stressed the convenience-enhancing ability of virtual assistants when requesting additional hotel services.

To download a copy of the HIS white paper on guestroom entertainment and voice control technology, please click here.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Gary Patrick at 866-265-7575 Ext. 705 or email gary@hotelwifi.com.