2022 Hospitality Casting Survey

2022 Hospitality Casting Survey

Identifying What Today’s Guests and Hoteliers Expect From In-room Entertainment

Find out what 100s of Guests and Hoteliers had to say about the importance of Casting as an In-Room Entertainment option like:

  • ​57% of Hoteliers surveyed said Casting is more important to their guests than cable TV service in the guestroom.
  • 38% of guests surveyed indicated that the availability of casting or streaming apps would influence their decision to choose one property over another.
  • 54% of Hoteliers are highly concerned with guests inputting usernames and passwords into guestroom televisions vs. utilizing their own devices to stream content.
  • Device pairing using QR codes would ensure an easier casting experience and boost usage rates according to 79% of guests.
  • Over 74% of guests surveyed prefer to wirelessly cast apps form their personal device vs inputting credentials into the guestroom TV.

Elevating Guests’ Personal Content Using Hotel Technology

Elevating Guests’ Personal Content Using Hotel Technology

How hoteliers are using post-pandemic technology to fulfill pre-pandemic wish lists, including better guestroom entertainment accessibility and services.


Personalized entertainment has benefitted from a renaissance over the past decade, and society pressures from the pandemic to economic shifts have pushed more and more consumers away from cable TV and toward digital streaming services. These services have become more sophisticated, offering higher-quality video streams, targeted content, and consistent updates ensuring viewers continue to return. These trends coincide with an increase in remote work and work done in hotel rooms, with travelers intent to perform at least some work while away. So much of these travelers’ identities are tied to their personal devices, such as tablets, smartphones, and laptops, including their entertainment choices.

Exceeding Guest Wi-Fi Expectations in the Hospitality Technology Gold Rush

Exceeding Guest Wi-Fi
Expectations in the Hospitality
Technology Gold Rush

According to a recent survey conducted, travelers desire more than fast Wi-Fi – the Wi-Fi must be flawless! This year’s Wi-Fi report found 53% of respondents were highly unlikely to return to a hotel if their Wi-Fi service fails to meet expectations.

With 19 years’ experience in designing, installing and supporting all kinds and sizes of properties, we can help you update your Wi-Fi with state-of-the-art Ruckus Wi-Fi equipment. And we have equipment IN-STOCK and ready to ship!

Contact us today and we can help you with:

  • State-of-the-art Ruckus Wi-Fi Equipment
  • ​​24x7Guest Support and Equipment Monitoring
  • Wi-Fi Backend Dashboard & Property Analytics
  • Security Systems
  • Low Voltage Cabling
  • High-speed Bandwidth Lines
  • IoT (Panic Buttons, Leak Sensors, HVAC, Lighting and more…)

Giving Guests the Keys to Unlock Hotel Entertainment White Paper

Giving Guests the Keys to
Unlock Hotel Entertainment

How hoteliers are using technology to exceed guest expectations and provide their ideal stay experience

Since it was first introduced to mainstream consumers, personalized entertainment and service options have continued to transform the way that each of us define convenience and satisfaction, with one-size-fits-all offerings continuing to give way to experiences that can be tailored to fit unique preferences. Nowhere is this ongoing shift perhaps more apparent than in the way we access and view content, with the number of U.S. households now subscribed to personalized streaming services surpassing those subscribed to traditional cable TV or satellite providers for the first time in 2019.

Further still and according to Matrix Marketing Group, the number of streaming service subscribers throughout the United States now stands at 182 million, with market revenue expected to jump from $11.3 billion in 2018 to $125.6 billion by 2022.  Such examples demonstrate that consumers are not only making themselves clearly heard on the conveniences and customization that they wish to receive from hotel entertainment services, but are doing so at an ever faster rate.

Likewise following a skyward and increasingly rapid trajectory is the prevalence of platforms based on the Internet of Things (IoT) within home environments, even further familiarizing and accustoming consumers to lifestyles based on personalization and instant service. In fact, recent statistics demonstrate that there are now 144.4 million smart homes within the U.S., with a fifth of all American consumers expected to purchase a smart-enabled device by the end of 2020.  From smart thermostats to locks and virtual assistant technology, the lives of today’s consumers are becoming ever more intertwined with technology and leading them to expect the same high level of customization and convenience wherever they may go.


Hospitality Guestroom Entertainment Survey Full Report

Guestroom Entertainment
Survey Full Report

Today’s travelers are more than ever accustomed to technology that is interconnected, reliable, and easy to use. With every passing year, hotels continue to refine the ways they use technology to interact with and entertain guests. In its latest 2020 survey conducted on more than 700 guests and 200 hoteliers across the U.S., HIS examines the latest technological trends amid the COVID-19 pandemic and how it influences guest desires to experience safer, yet even greater control over the hotel experience, with findings that include:

  • The growing acceptance of voice as a means to manage one’s stay
  • A greater need for strong streaming and casting technology to enhance guest satisfaction
  • An ongoing desire to use personal devices to interact with hotels and how a hotel’s data privacy abilities can impact guest decisions to interact with services
  • What hoteliers can do with technologies to improve the guest experience and match their lifestyles at home, while also implementing contactless & social distancing compatible services to address new industry requirements

Download to Read Complete Report

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For more information about this survey and our products and services please call, 866-959-4134

Full WiFi Survey Report

WiFi Survey Full Report

In the global hospitality industry, Wi-Fi services have become one of the most crucial amenities that hoteliers must make available to their guests during their stay.

With the skyrocketing increase in bandwidth-hungry guest devices present at a hotel during any given time period, and with the growing diversity in online features that guests expect to access during their hotel stay, today’s demands on Wi-Fi networks are greater than ever before. Such trends can only be expected to continue as demonstrated by the increase in guest responses since 2015’s survey, and with many pre-existing networks originally designed for one device per guestroom no longer able to keep up. Yet unlike other technology-based areas where the hospitality industry traditionally lags behind the consumer market by a number of years, the need for enhanced Wi-Fi connectivity is among the highest concerns of today’s guests. With significant majorities suggesting that they will base their booking decision on a property’s Wi-Fi reputation, hoteliers simply cannot afford to overlook the vital importance that keeping networks up-to-date can have on future revenue and business success.

Download the Full Report now to learn more

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