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Smyth Tribeca Case Study

SMYTH TRIBECA CASE STUDY

New York City, NY

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Introduction

A modern and high-end property situated on the corner of West Broadway and Chambers Street, Smyth Tribeca is the ultimate place for travelers and locals alike to be surrounded by epicurean treasures and cultural riches, with iconic museums and accessible transportation just steps away. The hotel features a wide range of luxurious amenities, including oversized marble bathrooms for each of its 100 rooms as well as an onsite creative cocktail bar. As a property that caters to a substantial number of leisure and business travelers, Smyth Tribeca also aims to address modern guest needs with access to amenities that include workstations and high-speed WiFi.

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Challenge

Despite featuring unbeatable views of the New York City Skyline, Smyth Tribeca ultimately recognized a vital need to keep up with evolving guest standards when it comes to WiFi connectivity and service quality. Property leadership determined that an upgrade was required to keep pace with the trend of guests traveling with more devices and to accommodate bandwidth-intensive behaviors such as online streaming.

Opting to partner with HIS as an established and trusted network solutions provider for hotels, Smyth Tribeca was able to leverage both the latest technology and industry expertise to design a cost-effective network capable of high quality performance. To guarantee anticipated results, HIS technicians utilized state-of-the-art network hardware technology, with solutions such as Ruckus access points installed within strategic locations in order to maximize WiFi signal coverage and performance while keeping upgrade expenses down. Since completing the upgrade, Smyth Tribeca has credited HIS and the new network with eliminating virtually all online related guest complaints.

“A hotel’s WiFi service is just as important, if not sometimes more so, than any physical amenity that a property may offer its guests,” said Dale Saferstein, Community Curator at Smyth Tribeca. “As a location aiming to provide the best possible stay experience, making sure that our WiFi service could meet the highest expectations was a top priority that HIS fully delivered on. From the initial planning stages all the way to project completion, HIS made sure that the installation process was quick and seamless, and we have only heard good things from our guests since making the switch to a more modern network infrastructure.”
Dale Saferstein

Community Curator at Smyth Tribeca

To ensure that service quality remains consistently high, Smyth Tribeca is also backed by 24/7 HIS network monitoring and support services. This ensures that any performance or troubleshooting issue is always swiftly identified and corrected before any dips in guest satisfaction are experienced.

Project Requirements

  • Identify an effective and cost efficient solution to upgrade property network capabilities that addresses modern online needs.
  • Maintain a consistently high-rate of WiFi service quality that eliminates dips in signal strength or online speeds.
  • Ensure that all staff and guests are able to swiftly address any suddenly arising troubleshooting issues.

Solution

  • Utilize HIS access to advanced technology and industry-leading expertise to install a network upgrade capable of delivering high-performance within budget.
  • Leverage HIS network performance monitoring services to proactively address any issues that may affect service quality.
  • Provide all guests and staff with instant access to 24/7 HIS support services, ensuring that any troubleshooting needs are always swiftly resolved.
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Hotel G, San Francisco – Installation Spotlight

Installation Spotlight

Introduction

A trend-setting lifestyle hotel located in the heart of San Francisco, Hotel G San Francisco serves as home-away-from-home with its 153 guestrooms that offer a simple and relaxed design. Featuring a wide range of room types to select from to suit any guest need, Hotel G San Francisco ensures that each of its guests can find all of the comforts that make them feel at ease and able to personalize their hotel stay experience. Key to ensuring its goal of providing guests with a home-like environment is also the property’s commitment to staying ahead of the latest consumer preferences in streamed entertainment and content viewing diversity.

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Challenge

While ideally situated near San Francisco’s famed Union Square and able to offer a wide range of enticing amenities including many nearby restaurants, cable car, world famous shopping and theaters, Hotel G San Francisco leadership sought out a means to further stand apart from nearby competing properties by providing guests with the ultimate in-room entertainment experiences. This significantly included providing each guest with the means to instantly access virtually any personalized content of their own choosing on guestroom televisions.

After considering several options, the property selected HIS and its BeyondTV GuestCast solution due to providing the latest in content casting functionality along with the company’s expertise in accommodating specific hospitality market needs. With BeyondTV GuestCast, Hotel G San Francisco property leadership was significantly able to discontinue the need for costly premier channel subscriptions while still providing guests with the option to access such content on guestroom televisions using their own personal accounts.
With more guests demonstrating a preference for personal streaming subscriptions versus more traditional in-room television offerings, BeyondTV GuestCast provides guests now staying at Hotel G with the ability to effortlessly cast their own content to guestroom televisions hassle-free from personal computers, iOS or Android-based devices. Compatible with more than 1,000 mobile-based apps, the solution also ensures that Hotel G guests are able to instantly access the ever-increasing number of content streaming services to ensure that viewing preferences can always be catered to on a larger guestroom television screen.

 

“Hotels always seek out ways to stay competitive using technology but this is particularly true within the San Francisco market with its overall younger guest demographic, where offering an advanced casting solution such as BeyondTV GuestCast can make a notable difference in attracting guests who are accustomed to such services and expect to find them in the guestroom,” said Steven Rizzo, General Manager at Hotel G San Francisco. “BeyondTV GuestCast ensures that we can offer a far wider diversity of viewing options to match any guest preference while at the same time allowing us to save revenue from costly premier channel subscriptions that may or may not offer a lineup of desirable content. While standing out for its ability to deliver on precisely what our niche needs were, HIS further stood apart to us due to the company’s expert knowledge and for providing a positive implementation experience that was both seamless and quick.”

Steven Rizzo

General Manager at Hotel G San Francisco

An additional benefit of implementing BeyondTV Guest is the ability to safeguard sensitive guest information such as streaming account usernames and passwords which never have to be directly entered into guestroom televisions. BeyondTV GuestCast also comes equipped with device isolation capabilities, preventing cross-room communication and the potential for guests to inadvertently cast content to the incorrect television.

Project Requirements

  • Implement an advanced in-room entertainment solution that mirrors the convenience guests experience at home when accessing personalized content on television screens.
  • Provide an opportunity to eliminate costly premier channel subscriptions without affecting guest satisfaction.
  • Ensure that sensitive guest streaming login information is protected against potential theft.

Solution

  • Leverage BeyondTV GuestCast’s compatibility with more than 1,000 mobile-based apps to provide guests with instant access to virtually any content that they view at home on guestroom televisions.
  • Provide guests who view premier channel offerings with the ability to cast their own streaming accounts to guestroom televisions, without the hotel having to incur any unnecessary subscription costs.
  • Sidestep the need for guests to enter in usernames and passwords by allowing them to directly cast content from personal devices, while utilizing BeyondTV GuestCast’s device isolation capabilities to prevent the risk of cross-room communication.
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FOUND Hotels partners with HIS to implement advanced WiFi network – Travel Daily News

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SAN FRANCISCO – Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either property are able to experience a fast, reliable and secure Wi-Fi network that can fulfill all of the latest online needs

 

With seamless online connectivity recognized as a critical factor in obtaining full satisfaction and in meeting guest expectations, FOUND Hotels leadership sought out a reputable network provider that could implement a customized solution capable of addressing the needs of its overwhelmingly millennial demographic. Ultimately selecting Hotel Internet Services due to the company’s expertise and ability in meeting such requirements, FOUND leadership was able to implement a network infrastructure that could ensure a strong and consistent signal throughout both properties. This was achieved via the HIS ability to strategically install advanced Ruckus Wi-Fi access points in order to provide adequate coverage in all hotel areas, including private and shared rooms as well as co-working spaces and lounges. With such network infrastructure in place, guests staying at either the 60-room Chicago property or 75-room San Francisco location are able to experience a reliable and fast Wi-Fi signal regardless of the number of devices that they attempt to connect.

“While effective Wi-Fi has become one of the most demanded services by guests throughout the hospitality industry, this is especially a necessity for us considering our target millennial demographic and company focus on building shared community experiences,” says Yaminah Mayta, Director of Marketing at FOUND Hotels. “Partnering with HIS was the best decision from the start as their technicians were willing to listen to our needs and ultimately create a cost-effective network infrastructure capable of accommodating the most bandwidth intensive guest online behaviors. With HIS’ in-depth industry knowledge of online capabilities, we are even able to leverage our networks to further enhance our guest loyalty objectives.”

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FOUND Hotels Implements Advanced Wi-Fi Network as seen in Hospitality Technology

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has been selected by FOUND Hotels to provide advanced Wi-Fi network functionality for its two recently opened locations in Chicago and San Francisco. Serving as a collection of authentic, locally driven properties that redefine the concept of luxury for modern-day travelers, FOUND Hotels can now ensure that guests staying at either property are able to experience a fast, reliable and secure Wi-Fi network that can fulfill all of the latest online needs.

With seamless online connectivity recognized as a critical factor in obtaining full satisfaction and in meeting guest expectations, FOUND Hotels leadership sought out a reputable network provider that could implement a customized solution capable of addressing the needs of its overwhelmingly millennial demographic. Ultimately selecting Hotel Internet Services due to the company’s expertise and ability in meeting such requirements, FOUND leadership was able to implement a network infrastructure that could ensure a strong and consistent signal throughout both properties. This was achieved via the HIS ability to strategically install advanced Ruckus Wi-Fi access points in order to provide adequate coverage in all hotel areas, including private and shared rooms as well as co-working spaces and lounges. With such network infrastructure in place, guests staying at either the 60-room Chicago property or 75-room San Francisco location are able to experience a reliable and fast Wi-Fi signal regardless of the number of devices that they attempt to connect.

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Full WiFi Survey Report_Hoteliers

WiFi Survey Full Report

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In the global hospitality industry, Wi-Fi services have become one of the most crucial amenities that hoteliers must make available to their guests during their stay.

With the skyrocketing increase in bandwidth-hungry guest devices present at a hotel during any given time period, and with the growing diversity in online features that guests expect to access during their hotel stay, today’s demands on Wi-Fi networks are greater than ever before. Such trends can only be expected to continue as demonstrated by the increase in guest responses since 2015’s survey, and with many pre-existing networks originally designed for one device per guestroom no longer able to keep up. Yet unlike other technology-based areas where the hospitality industry traditionally lags behind the consumer market by a number of years, the need for enhanced Wi-Fi connectivity is among the highest concerns of today’s guests. With significant majorities suggesting that they will base their booking decision on a property’s Wi-Fi reputation, hoteliers simply cannot afford to overlook the vital importance that keeping networks up-to-date can have on future revenue and business success.

Download the Full Report now to learn more

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Wi-Fi White Paper

Full WiFi Survey Report

WiFi Survey Full Report

Download Now

In the global hospitality industry, Wi-Fi services have become one of the most crucial amenities that hoteliers must make available to their guests during their stay.

With the skyrocketing increase in bandwidth-hungry guest devices present at a hotel during any given time period, and with the growing diversity in online features that guests expect to access during their hotel stay, today’s demands on Wi-Fi networks are greater than ever before. Such trends can only be expected to continue as demonstrated by the increase in guest responses since 2015’s survey, and with many pre-existing networks originally designed for one device per guestroom no longer able to keep up. Yet unlike other technology-based areas where the hospitality industry traditionally lags behind the consumer market by a number of years, the need for enhanced Wi-Fi connectivity is among the highest concerns of today’s guests. With significant majorities suggesting that they will base their booking decision on a property’s Wi-Fi reputation, hoteliers simply cannot afford to overlook the vital importance that keeping networks up-to-date can have on future revenue and business success.

Download the Full Report now to learn more

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