Managed by Global SCR, Radisson’s Country Inn & Suites and Park Inn locations in Albany, Georgia, provide travelers with the many comforts that they seek when away from home. With both properties offering an array of amenities that include fitness centers, swimming pools, saunas and complimentary breakfast, guests staying at either location can ensure that their hotel experience is one that reflects complete satisfaction and peace of mind. Further ensuring that guests can fulfill all of their needs is the commitment by each hotel to address the now widespread demand for fast and uninterrupted online connectivity, an expectation that more than ever is proving crucial to safeguarding property reputations.
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Previously experiencing issues related to slow internet speeds and dropped connections that are common throughout the industry and that often lead to a considerable reduction in guest satisfaction, leadership for both properties determined that an upgrade of Wi-Fi network infrastructure was needed as the hotel locations were already paying for a high-speed internet service. Hotel leadership in particular sought the expertise of an established industry provider that could offer an affordable solution able to meet the most demanding of online guest expectations
After Identifying Hotel Internet Services as a Radisson approved vendor, the hotels utilized the company’s industry-specific expertise to establish that existing legacy network hardware was creating a bandwidth bottleneck which was the main cause behind lagging performance, while outdated access point equipment was responsible for weak signal connections throughout both locations. To overcome these challenges, HIS formulated a cost-effective network upgrade plan that included the strategic re-wiring of Ethernet cabling and installation of the latest in Ruckus access point technology within areas that would ensure strong and broad Wi-Fi signal coverage. Since undergoing HIS’ swift and seamless network upgrade process, both properties now significantly report a complete turnaround in guest Wi-Fi service quality, with fast and reliable speeds available throughout all onsite areas and with performance complaints becoming virtually non-existent.
- Develop and implement a cost effective network solution at both hotels that eliminates previous issues with slow and dropped Wi-Fi connections.
- Ensure that guest satisfaction continues to remain consistently high regarding the Wi-Fi service at either property by ensuring the ability to swiftly address any potential guest troubleshooting issues.
• Provide each guest with instant 24/7 access to HIS support services in order to receive expert assistance for any online performance concern prior satisfaction being negatively impacted.