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Country Inn & Suites and Park Inn-Albany, Georgia

Installation Spotlight

Introduction

Managed by Global SCR, Radisson’s Country Inn & Suites and Park Inn locations in Albany, Georgia, provide travelers with the many comforts that they seek when away from home. With both properties offering an array of amenities that include fitness centers, swimming pools, saunas and complimentary breakfast, guests staying at either location can ensure that their hotel experience is one that reflects complete satisfaction and peace of mind. Further ensuring that guests can fulfill all of their needs is the commitment by each hotel to address the now widespread demand for fast and uninterrupted online connectivity, an expectation that more than ever is proving crucial to safeguarding property reputations.

 

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Challenge

Previously experiencing issues related to slow internet speeds and dropped connections that are common throughout the industry and that often lead to a considerable reduction in guest satisfaction, leadership for both properties determined that an upgrade of Wi-Fi network infrastructure was needed as the hotel locations were already paying for a high-speed internet service. Hotel leadership in particular sought the expertise of an established industry provider that could offer an affordable solution able to meet the most demanding of online guest expectations

After Identifying Hotel Internet Services as a Radisson approved vendor, the hotels utilized the company’s industry-specific expertise to establish that existing legacy network hardware was creating a bandwidth bottleneck which was the main cause behind lagging performance, while outdated access point equipment was responsible for weak signal connections throughout both locations. To overcome these challenges, HIS formulated a cost-effective network upgrade plan that included the strategic re-wiring of Ethernet cabling and installation of the latest in Ruckus access point technology within areas that would ensure strong and broad Wi-Fi signal coverage. Since undergoing HIS’ swift and seamless network upgrade process, both properties now significantly report a complete turnaround in guest Wi-Fi service quality, with fast and reliable speeds available throughout all onsite areas and with performance complaints becoming virtually non-existent.

“Each of our properties acknowledge the importance that today’s guests place on being able to instantly obtain a high-performance Wi-Fi experience from the moment that they arrive, so we knew that we had to work with the industry’s leading experts to address this vital need and HIS lived up to every single one of our expectations,” said Navin Patel, Manager at Global SCR which oversees Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany. “From initial surveying of our locations to formulating a strategy and ultimately implementing an effective solution, it was always clear that HIS understood precisely how to best proceed and we are fully confident in their ability to ensure that our guests continue receive the highest level of satisfaction.”
Navin Patel

Manager at Global SCR , which oversees Country Inn & Suites by Radisson, Albany, and Park Inn by Radisson, Albany

In making its 24/7 support services available to guests staying at either hotel, HIS is also able to ensure that any troubleshooting issue can be swiftly resolved before it has an opportunity to negatively affect online experiences while alleviating onsite employees from having to oversee another area of responsibility. Such services include instant assistance with enabling VPN connections, configuring Wi-Fi driver cards, addressing any login difficulties and much more.

Project Requirements

  • Develop and implement a cost effective network solution at both hotels that eliminates previous issues with slow and dropped Wi-Fi connections.
  • Ensure that guest satisfaction continues to remain consistently high regarding the Wi-Fi service at either property by ensuring the ability to swiftly address any potential guest troubleshooting issues.

Solution

• Utilize HIS industry-specific expertise and access to the latest network technology to deploy Ruckus access points within strategic areas along with the re-wiring of Ethernet cabling to ensure a strong, fast and consistent signal to all guest devices.

• Provide each guest with instant 24/7 access to HIS support services in order to receive expert assistance for any online performance concern prior satisfaction being negatively impacted.

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