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As Featured in Hotel Management Magazine

Hotel Internet Services released a new white paper examining how advances in consumer technology have impacted and heightened guest expectations of hotel Wi-Fi and related services. Using feedback from a recent survey conducted with more than 670 guests and 200 hoteliers across the United States, the white paper demonstrates how the expanding functionality of smart personal devices and evolving online guest behavior is placing greater strain on hotel Wi-Fi networks.

By comparing the results of the 2019 survey with a similar survey conducted in 2015, the white paper also illustrates how guest demand for faster, more flexible and secure internet-based services is continuing to increase at a rapid pace.

Titled “Meeting Hotel Guest Wi-Fi Expectations in the Age of Hyper Connectivity and IoT,” the white paper reveals several notable findings. These include the fact that guests attempting to connect multiple devices to a hotel’s Wi-Fi stands at 76 percent, an increase of almost 10 percent since 2015.

by Esther Hertzfeld