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Installation Spotlight

Introduction

A new property located within San Francisco’s famed Fisherman’s Warf, Hotel Caza serves as the ultimate family-friendly destination, providing visitors with an array of entertaining amenities and nearby attractions to choose from. Seeking to fulfill every potential guest need, the property not only offers a range of comforts such as luxury bath amenities and individual climate control, but also strives to live up to its reputation of providing an exciting stay experience with hotel features that include an outdoor swimming pool, game room and movie nights. Additionally, Hotel Caza further endeavors to cater to guest expectations of remaining connected to high-speed internet access, whether such needs are for business or leisure purposes.

 

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Challenge

As a new construction project, Hotel Caza required the installation of all network components necessary to provide guests with a functioning Wi-Fi service. However, recognizing the high priority that guests place on being able to receive a fast, reliable and secure connection, Hotel Caza turned to its hotel management company in identifying a provider that could achieve such results in order to safeguard the property’s reputation. As a preferred vender, Hotel Internet Services was fully recommended due to the company’s proven track record of delivering precisely what is requested, ensuring a swift implementation and offering responsive support to maintain a high-quality network service at all times.

To ensure that all Hotel Caza guests could access a strong and high-performance Wi-Fi signal regardless of their on-site location, HIS technicians recommended the implementation of advanced Ruckus access point technology within strategic areas throughout the property.  Yet in also seeking to equip Hotel Caza with the ultimate in Wi-Fi service management capabilities, HIS further implemented its propriety Property Dashboard. This advanced platform functions as a comprehensive portal that provides direct control over every aspect of network performance at all times. With the HIS Property Dashboard, Hotel Caza staff can instantly review the amount of bandwidth being utilized as well as the operational status of each segment of the network. Using a virtual map that can provide network status updates in real-time, the HIS Property Dashboard allows employees to instantly locate the origins of a troubleshooting issue, such as a malfunctioning floor switch or guestroom access point. Staff can then instantly dispatch maintenance teams to the appropriate location to correct the issue before it has a chance to significantly affect guest satisfaction. Other valuable HIS Dashboard features include the ability to review the status of customer support tickets as well as the number of users connected to the network at any one time. Hoteliers can further leverage the option to create custom-tailored reports that can be automatically sent to selected email addresses on a routine basis. This ensures that staff members can always remain up-to-date on vital analytics impacting network health and guest satisfaction.

 

“Offering fast and reliable guest Wi-Fi is such a leading concern for hotels now that identifying an experienced and reputable provider is typically one of the first priorities when working to open a new location… HIS provided us with one of the easiest and most straightforward of implementation experiences, with team members that were fully transparent at all stages of the project and able to make on-the-spot recommendations whenever requested. The Wi-Fi quality at Hotel Caza is exactly what we had asked for, if not better, and we are very satisfied with their ability to respond quickly should any connectivity or performance issue suddenly arise.”

Lisa Chatys

Managing Director at MIS Computer Corporation, a company that provides IT services for Hotel Caza

In addition to offering unmatched industry expertise and access to the latest in network technology, HIS further provides hotels with the ability to receive immediate 24/7 customer support. This includes providing troubleshooting services for guests experiencing connectivity issues, from Wi-Fi card driver compatibility to difficulties with accessing email servers.

Project Requirements

  • Ensure fast and consistent Wi-Fi connectivity throughout all hotel areas.
  • Equip staff with the ability to control network performance in order to guarantee optimal guest experiences at all times.
  • Provide the ability to immediately correct any guest difficulty with regards to connecting to the Wi-Fi service and maintaining a seamless connection.

Solution

  • Strategically install advanced Ruckus access points around the property to maintain a strong and consistent Wi-Fi signal for all guest devices.
  • Implement the HIS Property Dashboard to provide hotel employees with granular insight into the performance of every network component in order to swiftly identify and correct any issue.
  • Leverage the availability of HIS 24/7 customer support to provide guests with a swift resolution to virtually any network connectivity issue.