Today’s hoteliers need to address the fact that guests now overwhelmingly expect in-room entertainment experiences to offer personalized content that is instantly accessible and importantly, doesn’t require any sort of staff assistance. Before adopting any solution, properties must determine if a platform is able to provide a user-friendly experience that sidesteps potential system unfamiliarity issues that could lead to guest frustration.
“This includes providing an easy-to-navigate user interface and with regards to casting platforms, a simplified device-pairing process that doesn’t end with guests giving up and deciding to view their content on personal tablets or laptops,” said Gary Patrick, CEO of Hotel Internet Services. “With each guest having their own unique content-viewing preferences and streaming account subscriptions, hoteliers also need to consider a solution’s level of compatibility with any streaming service a guest may wish to access on guestroom televisions. This is especially true for international travelers who may wish to view streaming services based in their home region.”