Survey after survey shows that WiFi is the number one amenity that your guests want!  To many guests, it is more important than room service or even free parking. Yet just as important is the ability to provide a satisfactory hospitality WiFi experience, with 80 percent of guests admitting that they would never return to a hotel that provided poor connectivity. Today’s guests additionally travel with more devices than ever before: from smartphones to tablets and laptops as well as wearables. Your guests expect a fast and reliable WiFi connection for each of their devices as they experience when at home. With the growing presence of such high-powered devices on your property, your wireless network must therefore be capable of providing the bandwidth that each device requires and that your guests demand. With its many years of catering to the hospitality WiFi needs of hundreds of properties throughout the US, Hotel Internet Services has the experience and expertise you need to implement an advanced yet cost-effective network solution that can fully accommodate a multitude of devices and even the most demanding of online activities.

When it comes to delivering Wi-Fi, problems are bound to occur. From login difficulties to weak signals, ensuring your guests can seamlessly access the internet is not always a simple proposition.
How you are equipped to handle such problems is key and central to our mission of providing users with the very best and most robust Wi-Fi experience. In delivering this objective, HIS not only provides hoteliers with always available client support & monitoring services, but also ensures that guests themselves are able to benefit from industry–leading expert advice the moment it is needed. Our expert support staff are available to your serve your guests’ online needs twenty-four hours a day, seven days a week. From facilitating the seamless connection of guest devices, to ensuring that their browsers and email clients are always easily accessible, you can always count on HIS to help your guests get online and stay online!

The BeyondTV in-room entertainment solution is the first product of its kind to incorporate app Streaming, Casting, Voice TV controls, and hotel amenity access in one system resulting in enhanced guest satisfaction by bringing an at home experience to the hotel guestroom. With BeyondTV, guests can now watch what they want when they want through their favorite applications like Netflix ®, HBO Go®, Showtime®, Hulu®, YouTube®, Spotify®, Pandora®, NBC Sports®, ESPN®, etc. Additionally, guests have complete access to hotel services and amenities, such as in-room dining, housekeeping, hotel services, Hollywood movie library, ability to view their bill, web access and more.

GuestCast®
Casting is what your guests are asking for! The BeyondTV GuestCast® solution will boost guest convenience and in-room entertainment satisfaction. As the vast majority of guests increasingly look to video streaming services as the main source of television entertainment, hotels around the world are under pressure to deliver the advanced functionality that is increasingly expected by today’s travelers. The BeyondTV GuestCast® platform caters to this need by allowing users to directly cast content from thousands of Apps. Leveraging a guest room’s existing Wi-Fi connection, guests equipped with an iPhone®, iPad®, Android phone and tablet, Mac® and Windows® laptop can effortlessly and instantly make use of a larger screen.

The HIS Property Dashboard is a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of Internet performance at all times. With the HIS Property Dashboard, hoteliers can effortlessly view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network; thus, maximizing the potential to consistently deliver the highest quality in guest Internet service and maintain complete satisfaction.

Central to the HIS Property Dashboard’s functionality is its ability to free hoteliers from having to keep track of long lists of URLs and passwords, by serving as a platform that centralizes all tools necessary to manage and analyze each guest’s HSIA experience. With the dashboard, hospitality professionals are provided with a virtual map of how their property’s network is connected, in addition to a real-time overview of its health and capabilities. In addition to providing a quick reference of how many network hosts are running versus how many are down, or how many users are currently logged into a network, the HIS Property Dashboard also offers staff a detailed view of which specific areas of a hotel’s network are functioning adequately, and which areas have ceased to operate and require immediate attention.