Preferred Vantage Vendor
Superior Internet and In-Room Entertainment Solutions
The BeyondTV In-Room Entertainment Solution
Our release of BeyondTV has been nothing short of revolutionary enabling guests to program their own guest experience to their expectations. In a world where user experience is of utmost importance, BeyondTV takes it to the next level. It is the complete in-room entertainment solution.
Your guests will be let loose on a platform of infinite interactivity immediately enriching their hotel experience. They have their laptops, smart phones, watches and tablets. They carry their own content whether it be Pandora®, YouTube® or Hulu®, etc. They chat with friends on Facebook®, LinkedIn®, and Twitter®. They consult Yelp®, TripAdvisor®, and others. They link to today’s most popular applications.
The revolutionary BeyondTV solution allows you to provide your guests with a complete entertainment solution right in their hotel room, while also providing access to the hotel’s property amenities and services and increasing guest satisfaction.
Complete In-Room Entertainment System
Wired & Wireless Guestroom Access
Wi-Fi is the number one amenity! To many guests, it is more important than anything else. Today’s guests, travel with smart phones, tablet, laptops as well as wearables. Your wireless network must be capable of providing the bandwidth they demand.
Additionally, we believe in future-proofing our installations so that they meet the needs of your guests today and tomorrow. Whether you need a completely new installation or upgrading, Hotel Internet Services will provide you with latest technologies and equipment. We can also provide you with a tiered bandwidth alternative usage and billing system, that can help offset your costs.
Investing in a robust Wi-Fi network will make your guests happy and create the ultimate guest experience. This not only leads to future visits but better reviews on TripAdvisor, Yelp and other travel-related sites.
Managing Your Network
Hotel Internet Services has a powerful web-based application that performs the arduous back-office tasks necessary to operate and manage internet access
- Content Filtering
- Authorization and Usage Tracking
- SSL Certificates for Encrypting Information
- Revenue Reporting
- User Statistics
Hotel Internet Services simplifies your operation by doing all the network management for you, so you can focus on your customer’s other needs. We offer options of wired and/or wireless service throughout meeting facilities, guestrooms, and common areas to fit your specific requirements; utilizing best-of-breed hardware and software to manage the entire service.
Let us show you how to improve your guests’ experience and your bottom-line!
HIS Property Dashboard
The HIS Property Dashboard is a proprietary portal that provides clients with the unmatched ability to maintain direct control over every aspect of Internet performance at all times. With the HIS Property Dashboard, hoteliers can effortlessly view and analyze vital data, such as the number of users online, support tickets, revenue generated through Wi-Fi purchases, the amount of broadband being utilized or the operational status of each segment of a property’s network; thus, maximizing the potential to consistently deliver the highest quality in guest Internet service and maintain complete satisfaction.
Central to the HIS Property Dashboard’s functionality is its ability to free hoteliers from having to keep track of long lists of URLs and passwords, by serving as a platform that centralizes all tools necessary to manage and analyze each guest’s HSIA experience. With the dashboard, hospitality professionals are provided with a virtual map of how their property’s network is connected, in addition to a real-time overview of its health and capabilities. In addition to providing a quick reference of how many network hosts are running verses how many are down, or how many users are currently logged into a network, the HIS Property Dashboard also offers staff a detailed view of which specific areas of a hotel’s network are functioning adequately, and which areas have ceased to operate and require immediate attention.
By representing each network in tree graph form, employees can specifically see whether a troubleshooting issue originates at a particular floor switch or whether a malfunctioning guestroom access point is the cause, and dispatch maintenance accordingly; promptly resolving any problem before guest satisfaction is significantly impacted. Whether managing a single hotel or an array of properties across a portfolio of multiple brands, the HIS Property Dashboard also allows hoteliers to effortlessly switch between locations, in order to view the status of each network with a simple click of a mouse. For more information on solving the specific challenges of managing multi-property networks, please download the recently released HIS Management Company White Paper here.
With the ability to create tailored reports, the HIS Property Dashboard can provide instant insight into vital data, including revenue summaries from guests purchasing a hotel’s Internet service, or the amount of customer service tickets opened versus the number of unique users using the network at a given time. Such reports can be scheduled and automatically sent to selected email addresses on a routine basis. Able to also receive details on the average number of online users and bandwidth used, hoteliers are additionally in a better position to determine adequate service license coverage, ensuring ongoing cost effectiveness.
With streamlined access to viewing a property’s list of submitted customer service tickets, hoteliers using the HIS Property Dashboard can also leverage the ability to track the status of any issue requiring HIS assistance, which specialist it has been assigned to, and its priority rating, as well as projected date or time of resolution. Further enhancing convenience and the ability to quickly correct any obstacle to a first-rate Internet experience.